Glossary
All the key terms you need to know.
A
AI Assistant
What is an AI Assistant? An AI Assistant is a software program that helps u... Read More
APIs (Application Programming Interfaces)
What is an API? An API, or Application Programming Interface, allows differ... Read More
Active Listening
What is Active Listening? Active listening means fully focusing on a speake... Read More
Asynchronous Communication
What is Asynchronous Communication? Asynchronous communication is any form ... Read More
B
Benchmarking
Benchmarking is a method businesses use to measure their performance agains... Read More
Brand Reputation
Brand reputation is how people perceive a company. It’s the sum of custom... Read More
C
CMS Intranet
What is a CMS Intranet? A CMS intranet is an internal content management sy... Read More
Capacity Planning
Capacity planning is the process businesses use to determine the resources ... Read More
Career Development
Career development is the continuous process of managing professional growt... Read More
Change Management
Change management is the process of guiding individuals, teams, and organiz... Read More
Chief Experience Officer (CXO)
A Chief Experience Officer (CXO) is a C-suite executive responsible for man... Read More
Chief Human Resources Officer (CHRO)
What is a Chief Human Resources Officer? A chief human resource officer (CH... Read More
Chief People Officer (CPO)
What is a Chief People Officer? A Chief People Officer (CPO) is a senior ex... Read More
Collaboration
Understanding Collaboration Collaboration is the process of individuals or ... Read More
Collaborative Leadership
What is Collaborative Leadership Style? Collaborative leadership is a manag... Read More
Communication Software
What Is Communication Software? Communication software is any digital tool ... Read More
Company Culture
What Is Company Culture? Company culture refers to the shared values, behav... Read More
Content Governance
What Is Content Governance? Content governance is the system organizations ... Read More
Content Personalization
What is Content Personalization? Content personalization is the practice of... Read More
Continuous Improvement
What is Continuous Improvement? Continuous improvement, also known as conti... Read More
Continuous Learning
What is Continuous Learning? How continuous learning is an ongoing process ... Read More
Corporate Communications
What is Corporate Communications? Corporate communications refers to the pr... Read More
Corporate Social Responsibility
What is Corporate Social Responsibility? Corporate Social Responsibility (C... Read More
Corporate Wiki
A guide comparing corporate wikis and knowledge bases. Read More
Crisis Communication
What Is Crisis Communication? Crisis communication is the process of managi... Read More
Cross Functional Team
What Are Cross-Functional Teams? A cross-functional team is a group of prof... Read More
Cross-Functional Collaboration
What Is Cross-Functional Collaboration? Cross-functional collaboration is t... Read More
Customer Experience (CX)
What Is Customer Experience? Customer experience (CX) is how customers perc... Read More
D
Deskless Worker
What Is a Deskless Worker? A deskless worker is an employee whose job does ... Read More
Digital Adoption
What Is Digital Adoption? Digital adoption is the process of fully integrat... Read More
Digital Culture
What Is Digital Culture? Digital culture refers to the set of behaviors, va... Read More
Digital Employee Experience (DEX)
What Is Digital Employee Experience? Digital Employee Experience (DEX) is t... Read More
Digital Transformation Strategy
What Is a Digital Transformation Strategy? A digital transformation strateg... Read More
Digital Workplace
What Is a Digital Workplace? A digital workplace is a virtual environment t... Read More
Distributed Workforce
What Is a Distributed Workforce? A distributed workforce is a team of emplo... Read More
Diversity, Equity, and Inclusion (DEI)
Here is a comprehensive glossary entry for Diversity, Equity, and Inclusion... Read More
E
Employee Advocacy
What is Employee Advocacy? Employee advocacy is when employees voluntarily ... Read More
Employee Appreciation
What is Employee Appreciation? Employee appreciation is the act of recogniz... Read More
Employee Autonomy
The importance of autonomy for employees in the workplace. Read More
Employee Burnout
What is Employee Burnout? Employee burnout, also known as job burnout, is a... Read More
Employee Centricity
What is Employee Centricity? Employee centricity is the philosophy that pla... Read More
Employee Communication
What is Employee Communication? Employee communication refers to the proces... Read More
Employee Connection
What is Employee Connection? Employee connection refers to the sense of bel... Read More
Employee Connectivity
What is Employee Connectivity? Employee connectivity refers to the ability ... Read More
Employee Development
What is Employee Development? Employee development is about helping employe... Read More
Employee Directory
Definition and Purpose An employee directory is a centralized repository th... Read More
Employee Empowerment
What is Employee Empowerment? Employee empowerment is the process of giving... Read More
Employee Engagement
What is Employee Engagement? Employee engagement is the level of connection... Read More
Employee Experience
What Is Employee Experience? Employee experience is everything an employee ... Read More
Employee Experience Management
What Is Employee Experience Management? Employee experience management (EXM... Read More
Employee Experience Platform
What is an Employee Experience Platform? An Employee Experience Platform (E... Read More
Employee Experience Strategy
What is an Employee Experience Strategy? An employee experience strategy is... Read More
Employee Feedback
What is Employee Feedback? Employee feedback refers to the process of excha... Read More
Employee Generated Content (EGC)
What Is Employee Generated Content? Employee generated content refers to an... Read More
Employee Journey
What is the Employee Journey? The employee journey is the complete experien... Read More
Employee Life Cycle
What is the Employee Life Cycle? The employee life cycle is the journey eve... Read More
Employee Onboarding
What is Employee Onboarding? Employee onboarding is the structured process ... Read More
Employee Productivity
Employee productivity is a measure of how effectively a worker completes ta... Read More
Employee Pulse Survey
What is an Employee Pulse Survey? An employee pulse survey is a short, freq... Read More
Employee Recognition
What is Employee Recognition? Employee recognition is the process of acknow... Read More
Employee Relations
What Is Employee Relations? Employee relations entails the relationship bet... Read More
Employee Resource Groups (ERGs)
What Are Employee Resource Groups? Employee Resource Groups (ERGs) are volu... Read More
Employee Retention
What is Employee Retention? Employee retention refers to an organization’... Read More
Employee Satisfaction
What Is Employee Satisfaction? Employee satisfaction is how happy and fulfi... Read More
Employee Sentiment Analysis
What Is Employee Sentiment Analysis? Employee sentiment analysis is the pro... Read More
Employee Training
What is Employee Training? Employee training is the process of equipping em... Read More
Employee Turnover
What is Employee Turnover? Employee turnover refers to the number of employ... Read More
Employee Value Proposition (EVP)
What Is an Employee Value Proposition? An Employee Value Proposition (EVP) ... Read More
Employee Voice
What Is Employee Voice? Employee voice is the ability of employees to share... Read More
Employee Well-Being
What is Employee Well-Being? Employee wellbeing refers to the overall state... Read More
Enterprise Search
What Is Enterprise Search? Enterprise search is a system that allows users ... Read More
Enterprise Social Network (ESN)
What Is an Enterprise Social Network? An Enterprise Social Network (ESN) is... Read More
Exit Interviews
What Are Exit Interviews? Exit interviews are structured conversations betw... Read More
External Communications
An overview of external communication strategies for businesses. Read More
F
Frontline Worker
What is a Frontline Worker? A frontline worker is an employee who directly ... Read More
G
Generative AI
What Is Generative AI? Generative artificial intelligence refers to artific... Read More
H
Hybrid Workforce
What is a Hybrid Workforce? A hybrid workforce is a work model where employ... Read More
I
Individual Development Plan (IDP)
What Is an Individual Development Plan? An Individual Development Plan (IDP... Read More
Internal Communications
What is Internal Communications? Internal communications is the process of ... Read More
Internal Knowledge Base
What Is an Internal Knowledge Base? An internal knowledge base is a central... Read More
Internal Marketing
What Is Internal Marketing? Internal marketing is the process of promoting ... Read More
Intranet Portal
What Are Intranet Portals? An employee intranet portal is a secure, private... Read More
J
Job Enlargement
What is Horizontal Job Enlargement? Job enlargement is a workplace strategy... Read More
Job Enrichment
What Is Job Enrichment? Job enrichment is a strategy that enhances an emplo... Read More
K
Knowledge Base
What is a Knowledge Base? A knowledge base is a centralized repository that... Read More
Knowledge Management
What Is Knowledge Management? Knowledge management is the process of collec... Read More
Knowledge Sharing
What Is Knowledge Sharing? Knowledge sharing is the process of exchanging i... Read More
L
Leadership
What Is Leadership? Leadership is the ability to guide, influence, and insp... Read More
Learning and Development (L&D)
What Is Learning and Development? Learning and Development (L&D) is the... Read More
M
Mergers & Acquisitions (M&A)
What Are Mergers & Acquisitions (M&A)? Mergers and acquisitions (M&... Read More
Mobile Intranet
Features and advantages of mobile intranet solutions. Read More
O
Organizational Culture
What Is Organizational Culture? Organizational culture is the shared values... Read More
Organizational Development
What Is Organizational Development? Organization development is a structure... Read More
P
Passive Listening
What is Passive Listening? Passive listening happens when someone hears wha... Read More
People Manager
What is a People Manager? A People Manager is responsible for leading and s... Read More
Performance Management
What is Performance Management? Performance management is an ongoing proces... Read More
Pre Boarding for New Hires
What is Preboarding? Preboarding is the period between a candidate acceptin... Read More
Prescriptive Analytics
What is Prescriptive Analytics? Prescriptive analytics is the process of us... Read More
Q
Quiet Quitting
What Is Quiet Quitting? Quiet quitting refers to when employees stop going ... Read More
R
Remote Collaboration
What is Remote Collaboration? Remote collaboration is the practice of worki... Read More
Remote Work
What is Remote Work? Remote work refers to a work arrangement where employe... Read More
S
Skills Gap
Skills Gap Definition A skills gap refers to the difference between the ski... Read More
Social Intranet
What Is a Modern Social Intranet? A social intranet is an internal network ... Read More
Strategic Communications
What is a Communication Strategy? Strategic communications is the intention... Read More
Succession Planning
What is Succession Planning? Succession planning is the process of identify... Read More
T
Talent Acquisition
What is Talent Acquisition? Talent acquisition refers to the strategic proc... Read More
Talent Management
What is Talent Management? Talent management refers to the strategic approa... Read More
The Great Resignation
What Is the Great Resignation? The Great Resignation refers to a widespread... Read More
Town Hall Meeting
What is a Town Hall Meeting? A Town Hall meeting is an open forum within an... Read More
Two-Way Communication
What is Two-Way Communication? Two-way communication refers to a dynamic co... Read More
U
Upskilling
Definition of Upskilling Upskilling refers to the process of teaching curre... Read More
User Interface
User Interface (UI) Definition A user interface (UI) is the point of intera... Read More
V
Virtual Workspace
How virtual workspaces support hybrid and remote teams. Read More
W
Work-Life Balance
What is Work-Life Balance? Work-life balance refers to the concept of balan... Read More
Workflow Automation
What is Workflow Automation? Workflow Automation refers to the process of a... Read More
Workplace Experience
Workplace Experience Definition Workplace experience refers to the sum of a... Read More
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