Glossary

All the key terms you need to know.


A

AI Assistant

What is an AI Assistant? An AI Assistant is a software program that helps u... Read More

APIs (Application Programming Interfaces)

What is an API? An API, or Application Programming Interface, allows differ... Read More

Active Listening

What is Active Listening? Active listening means fully focusing on a speake... Read More

Asynchronous Communication

What is Asynchronous Communication? Asynchronous communication is any form ... Read More

B

Benchmarking

Benchmarking is a method businesses use to measure their performance agains... Read More

Brand Reputation

Brand reputation is how people perceive a company. It’s the sum of custom... Read More

C

CMS Intranet

A CMS intranet is an internal content management system designed to hel... Read More

Capacity Planning

Capacity planning is the process businesses use to determine the resources ... Read More

Career Development

Career development is the continuous process of managing professional growt... Read More

Change Management

Change management is the process of guiding individuals, teams, and organiz... Read More

Chief Experience Officer (CXO)

A Chief Experience Officer (CXO) is a C-suite executive responsible for man... Read More

Chief Human Resources Officer (CHRO)

What is a Chief Human Resources Officer? A chief human resource officer (CH... Read More

Chief People Officer (CPO)

What is a Chief People Officer? A Chief People Officer (CPO) is a senior ex... Read More

Collaboration

Understanding Collaboration Collaboration is the process of individuals or ... Read More

Collaborative Leadership

What is Collaborative Leadership Style? Collaborative leadership is a manag... Read More

Communication Software

Communication software is any digital tool that allows individuals or grou.... Read More

Company Culture

What Is Company Culture? Company culture refers to the shared values, behav... Read More

Content Governance

What Is Content Governance? Content governance is the system organizations ... Read More

Content Personalization

What is Content Personalization? Content personalization is the practice of... Read More

Continuous Improvement

What is Continuous Improvement? Continuous improvement, also known as conti... Read More

Continuous Learning

What is Continuous Learning? How continuous learning is an ongoing process ... Read More

Corporate Communications

Corporate communications refers to the process of managing and guiding all ... Read More

Corporate Social Responsibility

What is Corporate Social Responsibility? Corporate Social Responsibility (C... Read More

Corporate Wiki

A guide comparing corporate wikis and knowledge bases. Read More

Crisis Communication

What Is Crisis Communication? Crisis communication is the process of managi... Read More

Cross Functional Team

What Are Cross-Functional Teams? A cross-functional team is a group of prof... Read More

Cross-Functional Collaboration

What Is Cross-Functional Collaboration? Cross-functional collaboration is t... Read More

Customer Experience (CX)

What Is Customer Experience? Customer experience (CX) is how customers perc... Read More

D

Deskless Worker

What Is a Deskless Worker? A deskless worker is an employee whose job does ... Read More

Digital Adoption

What Is Digital Adoption? Digital adoption is the process of fully integrat... Read More

Digital Culture

What Is Digital Culture? Digital culture refers to the set of behaviors, va... Read More

Digital Employee Experience (DEX)

What Is Digital Employee Experience? Digital Employee Experience (DEX) is t... Read More

Digital Transformation Strategy

What Is a Digital Transformation Strategy? A digital transformation strateg... Read More

Digital Workplace

What Is a Digital Workplace? A digital workplace is a virtual environment t... Read More

Distributed Workforce

What Is a Distributed Workforce? A distributed workforce is a team of emplo... Read More

Diversity, Equity, and Inclusion (DEI)

Here is a comprehensive glossary entry for Diversity, Equity, and Inclusion... Read More

E

Employee Advocacy

What is Employee Advocacy? Employee advocacy is when employees voluntarily ... Read More

Employee Appreciation

What is Employee Appreciation? Employee appreciation is the act of recogniz... Read More

Employee Autonomy

The importance of autonomy for employees in the workplace. Read More

Employee Burnout

What is Employee Burnout? Employee burnout, also known as job burnout, is a... Read More

Employee Centricity

What is Employee Centricity? Employee centricity is the philosophy that pla... Read More

Employee Communication

What is Employee Communication? Employee communication refers to the proces... Read More

Employee Connection

What is Employee Connection? Employee connection refers to the sense of bel... Read More

Employee Connectivity

What is Employee Connectivity? Employee connectivity refers to the ability ... Read More

Employee Development

What is Employee Development? Employee development is about helping employe... Read More

Employee Directory

Definition and Purpose An employee directory is a centralized repository th... Read More

Employee Empowerment

What is Employee Empowerment? Employee empowerment is the process of giving... Read More

Employee Engagement

What is Employee Engagement? Employee engagement is the level of connection... Read More

Employee Experience

What Is Employee Experience? Employee experience is everything an employee ... Read More

Employee Experience Management

What Is Employee Experience Management? Employee experience management (EXM... Read More

Employee Experience Platform

An Employee Experience Platform (EXP) is a digital system designed to impro... Read More

Employee Experience Strategy

What is an Employee Experience Strategy? An employee experience strategy is... Read More

Employee Feedback

What is Employee Feedback? Employee feedback refers to the process of excha... Read More

Employee Generated Content (EGC)

What Is Employee Generated Content? Employee generated content refers to an... Read More

Employee Journey

What is the Employee Journey? The employee journey is the complete experien... Read More

Employee Life Cycle

What is the Employee Life Cycle? The employee life cycle is the journey eve... Read More

Employee Onboarding

What is Employee Onboarding? Employee onboarding is the structured process ... Read More

Employee Productivity

Employee productivity is a measure of how effectively a worker completes ta... Read More

Employee Pulse Survey

What is an Employee Pulse Survey? An employee pulse survey is a short, freq... Read More

Employee Recognition

Employee recognition is the process of acknowledging and appre... Read More

Employee Relations

What Is Employee Relations? Employee relations entails the relationship bet... Read More

Employee Resource Groups (ERGs)

What Are Employee Resource Groups? Employee Resource Groups (ERGs) are volu... Read More

Employee Retention

What is Employee Retention? Employee retention refers to an organization’... Read More

Employee Satisfaction

What Is Employee Satisfaction? Employee satisfaction is how happy and fulfi... Read More

Employee Sentiment Analysis

What Is Employee Sentiment Analysis? Employee sentiment analysis is the pro... Read More

Employee Training

What is Employee Training? Employee training is the process of equipping em... Read More

Employee Turnover

What is Employee Turnover? Employee turnover refers to the number of employ... Read More

Employee Value Proposition (EVP)

What Is an Employee Value Proposition? An Employee Value Proposition (EVP) ... Read More

Employee Voice

What Is Employee Voice? Employee voice is the ability of employees to share... Read More

Employee Well-Being

What is Employee Well-Being? Employee wellbeing refers to the overall state... Read More

Enterprise Search

What Is Enterprise Search? Enterprise search is a system that allows users ... Read More

Enterprise Social Network

An Enterprise Social Network (ESN) is an internal social networking platfor... Read More

Exit Interviews

What Are Exit Interviews? Exit interviews are structured conversations betw... Read More

External Communications

An overview of external communication strategies for businesses. Read More

Extranet

An extranet is a private network that enables organizations to sec... Read More

F

Frontline Worker

What is a Frontline Worker? A frontline worker is an employee who directly ... Read More

G

Generative AI

What Is Generative AI? Generative artificial intelligence refers to artific... Read More

H

Hybrid Workforce

What is a Hybrid Workforce? A hybrid workforce is a work model where employ... Read More

I

Individual Development Plan (IDP)

What Is an Individual Development Plan? An Individual Development Plan (IDP... Read More

Internal Communications

Internal communications is the process of sharing information within an org... Read More

Internal Knowledge Base

What Is an Internal Knowledge Base? An internal knowledge base is a central... Read More

Internal Marketing

What Is Internal Marketing? Internal marketing is the process of promoting ... Read More

Intranet

Definition and benefits of an intranet system. Read More

Intranet Portal

What Are Intranet Portals? An employee intranet portal is a secure, private... Read More

J

Job Enlargement

What is Horizontal Job Enlargement? Job enlargement is a workplace strategy... Read More

Job Enrichment

What Is Job Enrichment? Job enrichment is a strategy that enhances an emplo... Read More

K

Knowledge Base

What is a Knowledge Base? A knowledge base is a centralized repository that... Read More

Knowledge Management

What Is Knowledge Management? Knowledge management is the process of collec... Read More

Knowledge Sharing

What Is Knowledge Sharing? Knowledge sharing is the process of exchanging i... Read More

L

Leadership

What Is Leadership? Leadership is the ability to guide, influence, and insp... Read More

Learning and Development (L&D)

What Is Learning and Development? Learning and Development (L&D) is the... Read More

M

Mergers & Acquisitions (M&A)

What Are Mergers & Acquisitions (M&A)? Mergers and acquisitions (M&... Read More

Mobile Intranet

Features and advantages of mobile intranet solutions. Read More

O

Org Chart

What is an Org Chart? An organizational chart, or org chart, is a visual re... Read More

Organizational Culture

What Is Organizational Culture? Organizational culture is the shared values... Read More

Organizational Development

What Is Organizational Development? Organization development is a structure... Read More

P

Passive Listening

What is Passive Listening? Passive listening happens when someone hears wha... Read More

People Manager

What is a People Manager? A People Manager is responsible for leading and s... Read More

Performance Management

What is Performance Management? Performance management is an ongoing proces... Read More

Pre Boarding for New Hires

What is Preboarding? Preboarding is the period between a candidate acceptin... Read More

Prescriptive Analytics

What is Prescriptive Analytics? Prescriptive analytics is the process of us... Read More

Q

Quiet Quitting

What Is Quiet Quitting? Quiet quitting refers to when employees stop going ... Read More

R

Remote Collaboration

What is Remote Collaboration? Remote collaboration is the practice of worki... Read More

Remote Work

What is Remote Work? Remote work refers to a work arrangement where employe... Read More

S

Skills Gap

Skills Gap Definition A skills gap refers to the difference between the ski... Read More

Social Intranet

What Is a Modern Social Intranet? A social intranet is an internal network ... Read More

Strategic Communications

What is a Communication Strategy? Strategic communications is the intention... Read More

Succession Planning

What is Succession Planning? Succession planning is the process of identify... Read More

T

Talent Acquisition

What is Talent Acquisition? Talent acquisition refers to the strategic proc... Read More

Talent Management

What is Talent Management? Talent management refers to the strategic approa... Read More

Teamwork

Teamwork is the collaborative effort of a group of individuals working toge... Read More

The Great Resignation

What Is the Great Resignation? The Great Resignation refers to a widespread... Read More

Town Hall Meeting

What is a Town Hall Meeting? A Town Hall meeting is an open forum within an... Read More

Two-Way Communication

What is Two-Way Communication? Two-way communication refers to a dynamic co... Read More

U

Upskilling

Definition of Upskilling Upskilling refers to the process of teaching curre... Read More

User Interface

User Interface (UI) Definition A user interface (UI) is the point of intera... Read More

V

Virtual Workspace

How virtual workspaces support hybrid and remote teams. Read More

W

Work-Life Balance

What is Work-Life Balance? Work-life balance refers to the concept of balan... Read More

Workflow

Workflow Definition A workflow refers to the sequence of tasks or steps req... Read More

Workflow Automation

What is Workflow Automation? Workflow Automation refers to the process of a... Read More

Workplace Experience

Workplace Experience Definition Workplace experience refers to the sum of a... Read More