Sales From our first engagement through the trial of our intranet software, our focus is on determining if Communifire is the right solution for you. Often times, of course, it is. But sometimes it is not, and we admit that, and we can suggest alternatives. Building trust, providing full transparency, and showing respect is at the heart of our sales team. We measure our success based on the happiness and success of our customers. We're not hard sellers and we're not going to pressure you into anything you're not comfortable with. We promise.
Product development Our customers have a very strong voice when it comes to planning our development road-map. It's how Communifire grows and evolves. Since the beginning, we've been working with customers to expand the value of communication, knowledge management, and collaboration into new areas. Focusing on creating useful functionality and solutions.
Customer success We work hard to make you happy. At the risk of tooting our own horn: our customers tell us our support separates us from every other intranet vendor they considered. Everyone at Axero is part of our customer support team and considers pleasing customers as the most integral part of their job description. Even if a resolution requires a response from senior management, we'll answer quickly, honestly, and creatively to get the issue solved. Our success is tied directly to your success, so it's our job to meet your expectations.
Marketing We would rather earn rave reviews from our customers than yell at the market about how great we are. We take an educational approach to marketing by actively sharing helpful and actionable information through our blog and resources. Our customers appreciate this because it means that our focus stays on them. And with less marketing to pay for, our product and prices are more competitive than other packages offering similar functionality.