Knowledge management software
Access your entire organization’s consciousness.
Centralize all of your documents, resources, and employees in one place. From a smart search to collaboration tools, instantly search, share, and work on projects.
- Reduce employee questions
- Organize information
- Keep employees informed
- Improve productivity
- Prevent knowledge loss
- Accelerate learning
“A solid solution for a self service knowledge base.”
“The integration of social and knowledge sharing.”
“Helps us achieve our goals of collaboration through knowledge management.”
See Axero in Gartner Market Guide for Intranet Solutions.
Harvest intellectual prosperity.
Make it easy for employees to find the information they need so your team can spend less time answering common questions, and more time helping employees succeed.
So long are the days of buried and mismanaged files. Your internal knowledge base becomes the go-to place where employees find the information they need to thrive. Type a keyword or search based on author. When information is in one centralized, searchable hub, your company becomes more efficient.
- Federated search
- Custom tags and filters
- Integration with third party systems
People waste too much time sending and finding emails to track down the information they need. Save time so your teams are more productive by bringing everything your employees need into your knowledge management system. The federated search locates the right document instantly—even if it’s stored in SharePoint or Dropbox.
- Quick access to information
- @mentions, chat. and real-time communication
- Post policies and procedures anywhere
Empower your employees to be more successful with a robust internal knowledge base software. Social tools with built-in collaboration and knowledge management capabilities encourage teamwork and bring information to everyone’s fingertips. Give your workforce access to the information they need and watch your people solve problems more creatively, be more productive, and collaborate like never before.
- Motivate teams
- Improve knowledge sharing
- Custom tags and content management
- Find information faster
- Cut down on meetings
- Eliminate confusion
- Reduce phone calls
- 24/7 access
- Reduce costs, save time
Social knowledge management for your business, not the document graveyard.
Turn your files and documents into a living, interactive archive. Your intranet functions as a smart knowledge management software tool that not only stores files, but allows for collaboration, comments, rating, and searching.
This is document management for the modern digital workplace. Everything you need to share information easily is right here in your knowledge management software. Drag-and-drop to upload, enable secure file sharing, set super-targeted permissions, and know that version control has your back if you need an older version of the file.
Workflows that bring structure to the workday. Distribute governance and management of documents throughout members of your team. Set expiration dates to notify authors to update content. Make sure the right people can see private files—and others cannot. It’s always best to keep knowledge management systems up to date, accurate, and fresh.
Integrates with:
Content is a commodity.
Your complete content creation suite to publish, share, and collaborate. Powerful, modern and easy-to-use knowledge management tools make it easy to post content and centralize your organization’s knowledge. With quick access to the answers they need in the format they want, employees are empowered to make better decisions, faster.
All the tools and advanced features you need to reach your employees with impactful content. Create, manage, and publish many different content types, including knowledge base articles, without the need for IT. More control in the hands of content creators.
- Articles and news
- Blogs
- Announcements
- Videos
- Required reading
- Ghostwriting
- Expiration and future publishing
- WYSIWYG rich editor
- Drafts
After you create your message, know your people will see it. With key features, you can deliver content to employees through various channels right in your knowledge base system with quick and instant notifications that don’t disrupt the workday. Bypass mundane emails with quick and instant updates that puts information front and center.
- Activity streams
- Email digests
- Push notifications
- Native mobile apps
Stay on top of your content with approval workflows. Set up a series of moderation steps where content must be approved before it gets published. Add expiration dates to notify authors to update information. Keep your content fresh, relevant, and organized with intuitive knowledge management tools that work with you.
Everyone has a role in your organization. Reflect these responsibilities in your knowledge management software. Give directors managing access to content so they can delegate content projects and approve announcements.
- Set future publishing dates
- Set content expiration dates
- File version control
- Roles and permissions
A living library.
Get your whole team engaged and pulling together in one centralized location that ties together your content and conversations. Attach files, embed videos, and upload photos. Extend the conversation in comments and create a wiki for company information.
Put all your manuals, documentation, and information in your knowledge management system where it’s easy to find and employees know where to access. Roll back to older versions at anytime with the version history feature and co-edit documents to keep content accurate and fresh.
- Product library
- Branding guide
- Agenda and meeting itineraries
- How-to’s and policy docs
Post your company policy and procedure documents where people can easily find it—in your knowledge base. Enable comments and likes to get feedback. Set expiration dates to notify authors to update documents or schedule reevaluation meetings.
- Employee handbook
- Legal documentation
- Security compliance FAQ
Tap into the minds of your employees and crowdsource innovation. Start a topic with our ideation tool and let people vote and comment. Segment ideas with categories, tags, highest voted, most recent or viewed, and most comments. Give your people an all in one platform to explore their creativity, give voice to their vision, and surface the best thoughts, opinions and ideas.
Content doesn’t have to live in a search index—it can have its own space in your knowledge management software platform. Have resource spaces for your people. Upload employee training manuals, videos, and onboarding materials in a dedicated area where everyone knows to go. Cultivate employee prosperity and give them the ability to discover opportunities to improve their careers.
- Onboarding center
- Career advancement corner
- Internal networking space
Stream videos anywhere within your knowledge management software. Set aside space for a company video library or take your content to the next level by embedding videos into your articles, blogs, and wikis. Stream videos to your desktop or mobile devices. Send an @mention to show a colleague or share via direct chat.
- Training videos
- CEO communications
- Safety guides
- Company YouTube stream
- Faster decision making
- Improved agility
- Quicker problem solving
- Capture expertise
- Better communication
- Reduce time searching
The joy of discovery.
Your knowledge base software knows what you’re searching for before you do. Virtually any digital document is fully indexed and retrievable in milliseconds. Extensive filtering lets you further target your search by space, location, content type, and tags. Search isn’t just smart, it’s fast and powerful, too.
Free your files from platform madness with one search that finds everything you need. With advanced features, you can search across your entire enterprise, third party tools, and legacy systems. All of your organizational knowledge is instantly searchable in your robust knowledge management system—freeing time and making teams more productive.
- Extensive filter options
- Integrate with third party software
- Custom tags
- Content management
Easy access to information makes for a seamless workplace experience. Search for information on the global search or browse through files in a specific space. The best knowledge management software allows you to preview digital documents without having to download them and share away!
- Intelligent navigation
- Quicklinks to relevant info
- Launch pad to 3rd party apps
Display information where employees will see it—and how you want it to look. The best knowledge management systems enable you to drag-and-drop your navigation tabs to important content—this helps your employees find what they need. Add custom labels and choose from hundreds of icon images or upload your own.
Bring all your tools together—even third party apps. Use your launchpad to set up quick-links to external sites and apps so everything your people need is front and center. Customize logos and buttons with easy-to-use customization tools, so the launchpad in your knowledge base looks how you want.
- Click to launch Zoom
- Access payroll
- Jump into your CRM
- Navigate to your HRIS
Create a customized search experience for your employees with key features. You can tag and categorize all content in your internal knowledge base software in a way that works for your employees. When it’s time to find a document, use your extensive filtering and sorting controls to drill down to find what your’re looking for, and share in your communication channels.
- Custom tags
- Search analytics
- File sharing
- Custom filtering options
Discussions are SO knowledgable.
Unify your team and engage them in important conversations. Mark a thread on a post as an answer to the original question, and it’s automatically added to your searchable knowledge base. Now you’ve got a content bank your employees can rely on now, and well into the future.
Create a space in your knowledge base for each division in your business. Set one up for Human Resources to host company policy information. Give Marketing and Sales their own space to collaborate on leads. The best knowledge management systems even have a space for critical content or company initiatives.
- One place to communicate
- Customized experience
- Segmented file library
Connect, chat, and collaborate. Give your people the power to self-organize into project teams that supports project management. Set up secure online workspaces where you can collaborate on tasks, share files, and communicate like you’re all in the same room.
- Team workspaces
- Private spaces
- Built-in chat and communication tools
Share what you’re working on and see what others are doing, too. Personal and space activity streams are real-time feeds of what you’re working on and who you’re working with. Post status updates to let everyone know what’s up, and include @Mentions and #hashtags to add more value and context to your discussions.
- Personal activity streams
- Group activity
- Custom streams
- Comment and like posts
Stop sending emails that no one reads. Real-time notifications on desktop and mobile devices give employees the heads up of important messages without interrupting their workflow. With the best knowledge management software, you can reach your deskless workers with push notifications so no one misses a beat.
- Reduce unnecessary emails
- Real-time updates
- Desktop and mobile push notifications
Make work an engaging environment. You can comment and like just about everything, from blog posts and wikis to status updates, videos, and even other comments. Rate content and leave your sentiment. The most valuable feedback happens when people talk—that’s why you can easily search your knowledge management solution for chats when you need them later.
- Follow content or discussions
- Content engagement analytics
- Sentiment analysis
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Client success stories.
The biggest difference is the ease of use for content contributors. People are creating blogs, wikis, and events without any training. It fosters a culture of accountability and content ownership.
I was really happy with our launch. People adopted it and had a good time. All the documents they need are now in one place and are easy to reference. We wanted something that was all-in-one.
I've used Communifire for close to a decade. There has never been any downtime and none in the last several years. Their help desk is second to none. Communifire has everything we want in one place.
Communifire allows us to get to know one another. It helps with our culture and community. We have a knowledge management system in Communifire. Anything you need, you can find.
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Frequently asked questions.
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Use Cases
- Intranet Software
- Internal Communications
- Knowledge Management
- Team Collaboration
- Workplace Culture
- Remote Work