Client success
Our team of experts, side by side with yours.
You get 24/7/365 white-glove support. Personalized help from experts who keep your intranet running. Every Axero client gets support, software upgrades, and access to our thriving and engaging support community.
- 24/7/365 personal technical support
- One-hour response times to urgent issues
- 100% full intranet lifecycle support and help
- SLA services available for priority service
Together we work to form relationships that last.
Axero has your best interests at heart, so you know you’re getting the highest quality and most reliable support possible—designed for maximum value and ROI returns. Let’s turn your company goals into reality.
You get a dedicated Client Success team.
You get direct access to highly-trained engineers who are Axero software experts. Our senior support engineers—working alongside our development team—proactively monitor open tickets and manage escalations. They are your technical liaison to help you achieve your product and feature goals.
You get your own Axero account manager (AM).
Your Axero Client Success starts with your AM. This is your personal liaison with Axero. Your AM will review and help you achieve your intranet goals— tracking issues and hosting reviews about your account activity.
Fast and friendly support
Your success is our success.
We work hard to make you happy. At the risk of tooting our own horn, our clients tell us our support separates us from every other intranet solution they considered. All plans come with responsive, friendly support, upgrades, and service releases—as long as you have an active plan.
- Ongoing help developing adoption and engagement
- Assistance in customizing your platform
- Recommendations on solutions and feature capabilities
- Design support to make your intranet beautiful and engaging
- Service that meets your expectations and makes you successful
As a valued client, you gain access to a ton of helpful resources.
You get unlimited access to our vibrant support community, where you can interact with passionate Axero employees and other clients, access product information, and get answers to your questions. All designed for you to get the most out of your intranet.
Getting Started Guides
Learn how to get started with Communifire intranet—step-by-step guides.
How-To Videos
Watch as we walk you through the features and functionality.
Public Discussion Forums
Ask questions and get answers in our support forums.
Product Documentation
Access the administrator, user, and developer guides.
Mobile Apps
You get mobile apps for Apple and Google devices.
Professional Services
Learn about support packages, professional services, and add-on’s.
You get it all.
Service Level Agreement Packages.
Available as a paid add-on, Axero SLA services go above and beyond our already excellent support. SLA services give you priority access and guaranteed solutions to meet your enterprise requirements.
- 99.9% ANNUAL GUARANTEED UPTIME
- 1-HOUR RESPONSE TIMES
- SERVICE CREDITS
- GUARANTEED RESOLUTION TIMES
- PRIORITY CASE MANAGEMENT
- SEVERITY ESCALATION
401 Park Avenue South
10th Floor
New York, NY 10016
+1-855-AXERO-55
Platform
Resources
Use Cases
- Intranet Software
- Internal Communications
- Knowledge Management
- Team Collaboration
- Workplace Culture
- Remote Work