Client success

Our team of experts, side by side with yours.

You get 24/7/365 white-glove support. Personalized help from experts who keep your intranet running. Every Axero client gets support, software upgrades, and access to our thriving and engaging support community.

  • 24/7/365 personal technical support
  • One-hour response times to urgent issues
  • 100% full intranet lifecycle support and help
  • SLA services available for priority service
Intranet Client Success
Intranet partnerships, client success, and account manager.

We work together to build long-term client partnerships.

Your intranet is a long term investment. That’s why Axero builds partnerships with our clients—like we are part of your team—to drive ROI and value. You get the most responsive and thoughtful client support you’ll ever experience. Guaranteed.

You get a dedicated Client Success team.

You get direct access to highly-trained engineers who are Axero software experts. Our senior support engineers—working alongside our development team—proactively monitor open tickets and manage escalations. They are your technical liaison to help you achieve your product and feature goals.

You get your own Axero account manager (AM).

Your Axero Client Success starts with your AM. This is your personal liaison with Axero. Your AM will review and help you achieve your intranet goals— tracking issues and hosting reviews about your account activity.

Fast and friendly support

Your success is our success.

We work hard to make you happy. At the risk of tooting our own horn, our clients tell us our support separates us from every other intranet solution they considered. All plans come with responsive, friendly support, upgrades, and service releases—as long as you have an active plan.

  • Ongoing help developing adoption and engagement
  • Assistance in customizing your platform
  • Recommendations on solutions and feature capabilities
  • Design support to make your intranet beautiful and engaging
  • Service that meets your expectations and makes you successful
Intranet Support Services
Enterprise services

Service Level Agreement Packages.

Available as a paid add-on, Axero SLA services go above and beyond our already excellent support. SLA services give you priority access and guaranteed solutions to meet your enterprise requirements.

  • 99.9% ANNUAL GUARANTEED UPTIME
  • 30 MINUTE RESPONSE TIMES
  • SERVICE CREDITS
  • GUARANTEED RESOLUTION TIMES
  • PRIORITY CASE MANAGEMENT
  • SEVERITY ESCALATION
Intranet Enterprise Services