How Beginnings Credit Union's intranet got an 85% adoption rate in 6 months
Beginnings Credit Union, formerly CFCU Community Credit Union, is a member-owned, not-for-profit financial institution based in Ithaca, New York, with over 150 employees across 8 branches.
As the organization grew, managing internal communication and keeping employees aligned became a challenge—particularly for teams needing reliable access to resources to support members effectively. The scattered information and disconnected systems highlighted the need for a centralized platform to streamline communication, improve engagement, and support daily operations.
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INDUSTRYBanks & Finance
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LOCATION
Ithaca, New York
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SIZE
150+
INDUSTRY
LOCATION
SIZE
The problem
Before implementing Axero, Beginnings struggled with fragmented communication and knowledge management. Critical information was spread across emails, paper-based processes, shared drives, and numerous platforms, which made it difficult for employees to stay informed and aligned.
These inefficiencies slowed daily operations, created inconsistent messaging, and hindered teams from accessing the resources they needed to support members effectively. A centralized, reliable internal communication hub was essential.
Why Axero?
Beginnings selected Axero for its intuitive, customizable, and mobile-friendly intranet. The platform consolidated communication tools into a single hub, enabling employees to access news, resources, and training easily.
Axero’s robust features and user-friendly design allowed Beginnings to create a fully branded platform without extensive IT resources, supporting engagement, collaboration, and consistent communication across all branches.
ConnectSphere has revolutionized how we share information. It’s intuitive and keeps our team connected as we grow.
Kelsey Novosel
CI CoordinatorThe impact
With Axero, Beginnings transformed internal operations and employee experience. The platform created a connected workforce, fostering collaboration, engagement, and morale across all branches. Centralized resources simplified onboarding and made it easier for employees to access critical information, and to this day, Axero’s scalability ensures consistent communication as the organization continues to grow.
How teams at Beginnings thrive with Axero
500K
Page views in 6 months
Exceptional platform adoption.
85%
Employee participation
Most staff actively use ConnectSphere.
60%
Reduction in email traffic
Simplified communication via the intranet.
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