The Arkansas Small Business and Technology Development Center (ASBTDC) at the University of Arkansas Little Rock is a higher-education–based economic development program that supports entrepreneurs and small businesses statewide through consulting, advanced market research, and training.
With a growing network of offices and an expanding library of resources, ASBTDC needed a better way to centralize internal knowledge, manage documents and policies, and streamline collaboration.
The problem
Before Axero, teams at Arkansas Small Business and Technology Development Center relied heavily on Dropbox for storing and distributing documents, which turned into knowledge management chaos—especially when it came to getting their network of offices aligned with policy management. Important resources were often difficult to locate, versions were inconsistent, and staff spent far too long searching for files. This made collaboration and knowledge sharing difficult because employees couldn’t find what they needed and if they did, it might not have been the most current document.
The pain
Operating at peak productivity was a challenge for staff because information was scattered and teams became siloed as a result. These issues made it harder to work efficiently as a unified organization, because:
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Teams wasted a lot of time due to difficulty locating files.
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There was a lack of organization because files were fragmented across multiple systems.
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Collaboration and knowledge sharing between offices was minimal.
Why Axero?
ASBTDC chose Axero for its ability to increase team engagement and support a connected, collaborative culture. Beyond file sharing, Axero’s user-friendly design and mobile app made connecting with staff across locations easy—ASBTDC not only wanted their employees to be informed about organizational updates and resources, but they also wanted to give employees a platform to contribute, engage, and interact.
Compared to other solutions, Axero stood out for its robust features, flexibility, and strong emphasis on communication and knowledge sharing.
“Axero has strengthened our team culture and boosted engagement by giving staff an easy way to access information and collaborate. It’s more than a document hub—it’s become the central space where our people connect, contribute, and work smarter together.”
The solution
As staff adopted Axero and incorporated it into their daily routines, the platform’s impact became clear: early analytics showed a steady rise in logins, and usage has since become consistent across the organization.
What started as a tool for accessing key resources evolved into a centralized hub for collaboration with teams sharing knowledge more freely, contributing content, and working together with greater efficiency and alignment.
The impact
Axero has improved operations in several key ways:
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Staff can easily find information through a structured, searchable site design.
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The onboarding process is streamlined with standardized tasks and progress tracking.
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Teams collaborate more effectively using shared spaces, wikis, and resource libraries.
Together, these improvements have saved time, strengthened internal consistency, and fostered a more collaborative work environment. Now, ASBTDC’s teams have a single, organized platform to access information, stay aligned, and deliver consistent support to small businesses across Arkansas.
