In nearly every aspect of life (both professional and personal), communication is crucial to success and happiness.
Relationships cannot thrive without open communication, and the same goes for businesses both large and small.
The quality of a business's internal communication often says a lot about the company itself. Let poor communication get worse, and your organization's days may be numbered.
Fortunately, there are plenty of ways you can improve workplace communication in your business.
Checking in with employees is essential. Meet with them regularly either in-person or online every few weeks or months, inviting them to discuss their thoughts on their projects, tasks, and the organization as a whole. They want to be heard, and they want to share their thoughts and opinions. This will improve internal communication throughout your entire organization, as well as empower your employees and keep them comfortable in their positions.
For newer employees, it can be difficult to learn the ropes of an organization and how it truly operates. Since most companies work from a specific set of internal knowledge, there's usually already a built-in training program at your disposal. Making internal knowledge easily available via documentation on your social intranet is a great way to keep communication flowing.
It's not easy to improve something if you don't know what's holding you back. Communication methods such as email, telephone, messaging, in-person communication can all serve a valuable purpose and come along with a variety of benefits. However, some may be more useful than others. Email, for instance, is probably not the best way to have a conversation with someone. Many organizations are replacing email with social intranet software and collaboration tools. So make a list of your current internal communication methods, and you might find that your organization is missing something or relying too heavily on one particular method, in which case it might be time to make some changes.
When attempting to improve workplace communication, social intranet software is at the top of the list. Comprised of a variety of tools that can help improve daily business processes, an intranet also features a robust internal communications platform that allows for easy retrieval of old conversations. It also empowers employees to bounce ideas off each other in a judgement-free environment. The popularity of social intranet software is growing at an exponential rate, and the technology is continuing to move in a forward direction.
One of the biggest obstacles that employees face is how they can communicate with managers and CEOs. They may not feel comfortable approaching the boss, and as a result of this apprehension, many employees may choose to avoid bringing up important points, thus blocking the flow of communication. Having an "open door" policy where your employees feel comfortable bringing anything to your attention, at any time, can be immensely beneficial to your business's internal communication, not to mention make you more approachable. It is also a great way of motivating employees in your organization. But if they're not approaching you, always remember #1 above ... check in with employees on a regular basis.
Social media has proven to be a powerful aid for businesses to communicate with customers ... yet it often goes overlooked how effective it can actually be to improve workplace communication. Employees can like, comment, and share with one another interesting posts that may relate to your organization. You can use social intranet software in the same manner. Allow employees to share their interests with each other to create meaningful, work-related conversations. This is a great way to combine relationship-building with your business's goals and philosophies.
Sometimes, the best way to improve workplace communication and your employee engagement strategy is to create an internal language. This could range from being a set of acronyms/monikers that are used throughout the day to describe certain aspects of business to a host of made-up slang words based off of inside jokes or company principles. It's a fun way to keep things interesting throughout the week and can no doubt help to improve the flow of communication.
Within every organization, there exists a common goal, which can depend heavily upon the focus of the business. As it is important for your employees to be on the same page, identifying and clarifying common goals can come along with a number of benefits. After all, there's nothing more important for a team than for each of its members to have a similar mindset.
When things get busy, it may be difficult to keep tabs on what's happening in your organization. An internal newsletter is an excellent tool for ensuring that every employee is up on recent happenings, whether they be small or monumental in nature. Typically, internal newsletters work best when they're sent out weekly, but you can experiment with how often you push them out.
If you're working within a physical office, one of the best steps you can take to improve workplace communication is to rearrange the way it is designed. Many offices make use of cubicles and partitions, for example, which can isolate employees and put a damper on communication. Rearranging your office to make it more "open" in design will help open up the floodgates for communication and collaboration, not to mention make the space more enjoyable to work in.
Focus on company culture and integrate it into your workday. This can be a great way to make employees feel more connected to each other and the organization itself. You can do this by learning about employee engagement ideas, incorporating your branding into office decor, your social intranet, or your documentation, among other pieces of collateral. If there are any core philosophies that your business embodies, don't hesitate to reiterate them on a regular basis.
Being stuck in the office for long periods of time can have negative psychological effects on you and your employees, especially during the colder months of the year. Sometimes, all it takes is a change of scenery to perk people back up. Getting outside the office doesn't necessarily mean wasting valuable work time, either, as you can simply relocate your team to a different location where you can collaborate on a project.
Staying with the concept of getting outside the office, there are times when you should stop work-related activity, and instead, allow your employees to get to know each other better. A work retreat is an excellent way to do this, and it can range from being a day at the beach to a hiking trip or other excursion. With all the focus put on helping employees communicate better, it's important to remember that team-building exercises and employee engagement activities don't always have to revolve around getting actual work done.
Working long hours can be exhausting, especially when mindset is considered. When you're in need of a recharge, it can be very difficult to communicate effectively with others. Give your employees the opportunity to step away when need be. Whether this means taking an extra hour for lunch or simply asking for the occasional personal day, you'll get better results out of granting your employees the chance to reboot themselves than running too tight a shift.
In many organizations, managers and employees work hand-in-hand each other. This isn't always the case, however, and it's not uncommon for employees to simply report to managerial staff with status updates. By encouraging stronger, more collaborative relationships between employees and managers, you'll be doing an important thing for improving internal communication in your organization.
For some managers and CEOs, water cooler chat among employees can seem like wasted time, which can easily equate to wasted money in the mind. Employee mingling is an essential aspect of relationship-building, however, as you can't expect people to get to know each other if all they're discussing is work. If your employees feel like mingling and having an off-topic conversation or debate during the workday, let them.
Many businesses take a top-down approach to communication, which has been a classic constant for decades. One-way communication may provide an element of control, but it's not going to do you or your employees any favors whatsoever. Instead, allow for communication to be a two-way street, as you'll see a number of benefits by taking this approach.
Creating content for blogs and wikis can have both internal and external implications, most of which will be positive for your organization. By encouraging your employees to create and publish quality content, you'll be empowering them to inject their own personality into the company, which in and of itself is a form of improved communication. Plus, employees can "like' and comment upon their coworkers posts — another effective tool for fostering a productive discussion.
Today, more and more people are using smartphones and tablets for everything. Mobile technologies aren't going away, and since many modern employees find themselves outside of the office on a regular basis, embracing them now is of the utmost importance. This could mean creating apps specific to your business or using mobile technology for conferencing among a variety of other approaches.
Just about every industry has its own set of conferences throughout the year. Attending conferences as a team is an excellent way to open up communication and discuss with employees how your organization might be able to move forward in your industry. As with any type of retreat, conferences can be great for team-building, and they don't have to expensive or difficult to attend if you plan things out ahead of time.
Whenever customers are involved, do everything you can to ensure that your employees are communicating with them efficiently. Using a CRM platform is a great way to keep employees on the same page regarding a ticket or inquiry, which will help get your customers the answers they need as quickly as possible. Otherwise, communication breakdown may occur, resulting in a number of hurdles that can have an effect on customer retention.
Putting things in writing is the only way to make sure that everyone understands an order properly without misconstruing things. This is especially true when you're dealing with a large number of employees. Always live by the philosophy that if it's not written down, it doesn't exist.
The more you can do to remind every team member of their tasks and the current status of a project, the better. Daily status meetings can be held either in person, via teleconferencing or via the web, and they don't have to last for more than 10 minutes. If you have the luxury of having everyone on your team located in the same time zone, try to schedule a meeting for the same time every morning.
No matter how you cut it, some people simply tend to be shy, even if they're adept at what they do. Identifying and reaching out to shy employees can help break down the barriers of workplace communication they may have imposed for themselves, especially if you show a genuine interest in them. Don't forget, however, that this can be a lengthy process — shyness doesn't dissipate overnight, after all.
When you're managing remote employees, relationship-building can sometimes be difficult. One answer to this all-too-common issue is video conferencing, which helps put a face to the voice of your employees when you might not actually see them in person for a long period of time. This is a great way to get to know the freelancers you work with, especially if you plan on enlisting their services long-term.
As old-school as it may sound, this is another way to improve workplace communication. You can benefit greatly from setting a "suggestion box" in your office that allows for employees to anonymously comment on things they'd like to see improved. People aren't always comfortable bringing up their concerns, after all, and are more likely to do so if they can take an anonymous approach. If you don't work within a physical office, you can direct your employees to a virtual suggestion box, which can serve the same purpose.
Many employees like to work on projects by themselves simply because they don't feel comfortable collaborating with their coworkers. This is exactly the type of barrier you're trying to break down, which is why you should stress the importance of teamwork at all times. Asking your employees to take a team-based (rather than solo) approach may cause some initial discomfort, but the benefits of doing so are undeniable.
Every CEO wants their employees to communicate in as streamlined a manner as possible, but what about your own communication skills? Most people can admit they can work on how they communicate with others, and taking inventory of how you personally approach communication can be immensely beneficial. You want to serve as a model leader, and the only way to do so is if you yourself work on improving as well.
Regardless of the type of organization you run, it's safe to assume that every employee perceives and internalizes information in their own way. Asking your employees how they like to receive information (through the social intranet, email, newsletters, etc.) can help you create a more effective plan for regular communication. In addition, your staff will appreciate the fact that you're willing to meet them halfway, which bodes well for employee morale.
Improved business communication can come along with a number of benefits, and it's important to take a moment to celebrate what you've achieved after you've put in the work. In many cases, you'll be able to compile data about your company that actually shows increased performance and productivity. This is a great way to let employees know just how much of an impact open communication has on an organization. Either way, celebrating what you've achieved will only boost the moods of everyone.
Always keep in mind that trying to improve workplace communication within your organization is a time-consuming process that is best approached by using a number of the above tips at the same time. If you put in the work, however, you're bound to see positive results.
Tim is a co-founder and president of Axero and the author of his forthcoming book, Who the Hell Wants to Work for You? Break Down the Invisible Barriers to Employee Engagement. He's spilt insightful ink on the pages of Fortune, Forbes, TIME, Inc Magazine, Entrepreneur.com, CNBC, Today, and other top publications.
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