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Communifire Services & Support

Support Plans, Launch Packages & Add-Ons.

Get extra help when you need it by upgrading to a support package
or choosing from our launch packages and add-ons.

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1-888-976-4446

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Contact us today to add a support plan to your account or to purchase a launch package or add-ons.

Support Plans

Self-Service Support

All Communifire plans come with free upgrades and access to our support community, as long as you have an active account.

  • Admin & user guides
  • How-to articles & videos
  • Public discussion forums

FREE for all plans

Premium Support

Connects you with a support professional that can answer your questions and help you get the most out of Communifire.

  • Everything in Self-Service Support
  • Support by private cases, email & phone
  • 5 support incidents per month

* Only available for SaaS licenses: Starter, Plus, and Pro plans.

$600annually
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Enterprise Support

Everything in Premium Support plus triple the support incidents each month.

  • Everything in Premium Support
  • 15 support incidents per month
  • Guaranteed response times

* Required for On Premise licenses.
* Required for SaaS licenses over 250 users.

starting at $3,600annually
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Launch Packages

Basic Launch Package

Set your intranet in motion with guidance from a Customer Success Manager, where we work with you to develop an intranet strategy for implementing Communifire and getting your project off the ground.

$2,000one time fee
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Premium Launch Package

Our Premium Launch Package is designed for new customers on the Communifire software who want a personalized implementation experience with advanced techniques.

$7,000one time fee
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Enterprise Launch Package

Our Enterprise Launch Package is designed for new customers on the Communifire software who want in-depth guidance in a collaborative environment for implementation, setup, configuration, and rollout.

$15,000one time fee
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Platinum Launch Package

The Platinum Launch Package is designed for new customers on the Communifire software who want the ultimate experience and guidance available for the entire lifecycle of your intranet implementation and rollout.

$40,000one time fee
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On-Premise Installation Package

The On-Premise Installation Package is designed for new customers on the Communifire software who are hosting on-site that need expert guidance to install the software on your server infrastructure.

$4,000one time fee
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Add-Ons, Upgrades, & Customizations

Single Sign-On Active Directory / ADFS / SAML

Integrate into your existing Windows Active Directory or ADFS for single sign-on (SSO) and define mappings between Windows security groups and Communifire user roles. This also syncs selected data fields and updates the changes between Communifire and Active Directory.

* Active Directory available for on-premise installations.

* ADFS / SAML available for cloud installations.

$5,000annually
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Web Farm Configuration

Deploy Communifire on your own web server farm. Great for organizations that have lots of users and high capacity. We'll guide you every step of the way in configuring Communifire to run efficiently on your own web farm. This includes setup guidance, configuration, authentication, media servers, caching, and more.

* Price quote will be provided after an assessment of your existing server infrastructure.

Starting at $5,000Contact Us

Data Migration

We can migrate your data from just about any other platform into Communifire. Our migration services cover all the stages of a software migration project, from the assessment and planning stages, to the actual conversion.

* Price quote will be provided after an assessment of your existing intranet infrastructure, data library, and the estimated time it will take to perform the migration.

Starting at $5,000Contact Us

Custom Homepages and Layouts

Our support team can help you create custom homepages and page layouts that aggregate content from your spaces and provide direct access to information your people need and what you want them to access. These include landing pages and Space homepages.

Starting at $2,000Contact Us

Custom Widgets

Our support team can help you create custom widgets that you can use through out your Communifire instance. For example, stock ticker widgets, local weather widgets, RSS feed widgets, and more. You can utilize these widgets in the Communifire drag-and-drop PageBuilder.

Starting at $2,000Contact Us

Custom Domain Names

With your Communifire account, you are able to use your own custom domain name. Instead of the default yourdomain.communifire.com, you can use something like yourowndomain.com. This is great if you wanted to rebrand your Communifire account. You can purchase your domain name through a reputable vendor. There is an annual administrative fee to use your own custom domain name on your Communifire cloud hosted platform.

$200annually
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Use Your Own SSL Certificate for Custom Domain

Secure your custom domain name with your own SSL certificate. Purchase an SSL from a reputable vendor, such as Verisign, Thawte, or GoDaddy, provide us the details, and we will apply it to your custom domain name hosted in our cloud. There is an annual administrative fee to add your own SSL certificate to your Communifire cloud hosted platform.

$200annually
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SSL Certificate

SSL certificates provide robust authentication and encryption, reassuring your data and transactions are secure. Axero will purchase and manage your SSL certificate for you, so you don't have to worry about the details. We will purchase, verify, install, maintain, and renew an SSL certificate for your Communifire cloud hosted platform.

$800annually
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Mobile Apps

Communifire Branded iOS and Android Mobile Apps

All plans include the Communifire branded apps that can be downloaded from the Apple App Store and Google Play. These apps will work on compatible smartphones and tablets and give you access to all of Communifire's features on the go.

FREE for all plans

White Labeled iOS and Android Mobile Apps

White label Communifire apps and add your own branding and app store listing under your company name. This includes customizing the icon that appears on your mobile device to your own brand, your own app store listing, and login splash screen with your company logo. The annual fee covers the software, support, and ongoing upgrades for the mobile apps.