Search returns nothing useful
The article exists, but full-text search can't surface it — wrong keywords, no indexing of file contents, results buried under noise. People give up and ask a person instead.
Knowledge Base Software
A knowledge base your people can actually find their way around
Most internal knowledge isn't missing — it's scattered, duplicated, and out of date. Axero gives you one knowledge base to organize it, search it, lock it down, and keep it current, inside the intranet your teams already work in.
Trusted by
When internal knowledge isn't managed, IT gets the ticket
Every "where do I find…" message, broken link, and duplicate document eventually lands on the team that runs the systems. These are the failures underneath them.
Knowledge leaves with the person
The answer lived in one senior employee's head or their inbox. When they move teams or leave, the procedure goes with them and nobody can reconstruct it.
Answers are scattered across tools
Some content is in a shared drive, some in chat threads, some in a wiki nobody maintains. There's no single place to look, so there's no single place to trust.
Nobody knows which version is current
Three copies of the same policy, each slightly different, none dated. People act on the wrong one and you find out after it causes a problem.
Stale content erodes trust in all of it
One outdated article makes people doubt the whole library. Without owners and review dates, content decays quietly until the knowledge base is dead weight.
The wrong people can see the wrong documents
Access was bolted on after the fact, so permissions are inconsistent across folders. Confidential content sits one broad share link away from the whole company.
How Axero handles knowledge base creation and maintenance
Organize knowledge in Spaces, not a folder maze
Structure content into Spaces — one per department, product, location, or audience — each with its own articles, wikis, files, and members. Authors publish in a familiar editor with co-authoring, comments, and @mentions; categories and tags keep a growing library browsable instead of sprawling. There's no separate CMS to administer: the knowledge base is part of the intranet, so structure and access follow the same model everywhere.
Version control and review that keep articles trustworthy
Every page and document carries a revision history, so any change is traceable and reversible. Assign content owners, set expiration dates, and route updates through approval workflows; aging content flags its author for review instead of decaying silently. When an auditor asks who changed a procedure and when, the history answers.
Migrate existing content, or create it natively
Knowledge rarely starts on a blank page. Import the documents and files you're bringing over from a legacy wiki, a document management system, or scattered shared drives — and keep the repositories you're not migrating by connecting them. Then build on top: author wikis for living reference material, articles for announcements and how-tos, and pages with rich text, embedded media, and attachments. Whether content is migrated or written fresh, it's organized, permissioned, and searchable the same way.
Findability
Search that finds the answer, not just the page
Axero's search engine indexes the whole library — pages, wikis, files, discussions, and people — and reads the text inside documents, so a phrase buried on page 12 of a PDF is still findable. It's the difference between a knowledge base people search and one they abandon.
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Indexes file contents, not just titles
Full-text indexing reaches inside PDFs and Office documents, so answers surface even when nobody tagged them well.
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Federated across connected repositories
Results pull from Axero plus connected sources like SharePoint, OneDrive, and network drives — one search box instead of five.
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Permission-aware by default
Search only returns what the person is authorized to see. Results respect Space and document permissions, so nothing leaks through the index.
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Filters that match how people look
Narrow by content type, Space, author, or date — and surface people and expertise, not only documents, when the answer is a colleague.
Access control
Permissions IT can actually reason about
Access isn't an afterthought bolted onto folders. Role- and Space-level permissions govern every page, file, and workspace from one model, so you can answer "who can see this?" without auditing share links one by one.
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Granular, role-based control
Set access at the Space, page, or file level by role or group. Confidential content stays scoped to the people who should have it.
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Access follows your identity provider
Single sign-on with Okta, Microsoft Entra ID, Azure AD, ADFS, OneLogin, Google, and SAML 2.0 means provisioning and de-provisioning follow the controls you already run.
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Search and Axero Copilot honor the same rules
Permissions apply everywhere downstream — a user can't surface a restricted document through search or an Axero Copilot answer.
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Auditable and isolated
Revision histories and audit trails make changes traceable; every customer runs on an isolated single-tenant instance, SOC 2 Type II certified, with a self-hosted option for strict data-residency requirements.
Compatibility
Works with the tools your knowledge already lives in
You don't have to rip out SharePoint to give people one place to find answers. Axero connects to the repositories and apps your content already sits in, pulls them into one permission-aware search, and adds the structure and lifecycle controls a shared drive never had.
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SharePoint and OneDrive
Access SharePoint documents and folders from inside Axero, and surface them in federated search alongside native content — so existing libraries stay reachable while the intranet becomes the front door.
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Microsoft Teams and your daily stack
Launch into Axero from Teams, and connect Slack, Google Workspace, and the apps people already open, so the knowledge base meets them where they work.
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Network drives and other sources
Connect file repositories so legacy content is findable without a migration project on day one.
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500+ REST APIs
Pull content and data from systems Axero doesn't integrate with natively. See the full list on the integrations page.
Axero Copilot
Ask a question, get the answer with its source
Even a well-organized knowledge base still asks people to guess the right search terms and figure out which document is current. Axero Copilot closes that gap: an employee asks a question in plain language and gets a direct answer drawn from your intranet's own content, with a link to the source article.
It reads the text inside your files, stays inside each user's permissions, and updates as your content changes — so the answer is current, sourced, and safe to act on. Fewer interruptions to your subject-matter experts, and a knowledge base people trust to have the right answer.
- Conversational answers drawn only from your intranet's content
- Permissioned — people only get answers from what they're authorized to see
- Reads the text of files to answer accurately, with a link back to the source
- Adapts to changing policies and documentation in real time
Who maintains it
IT sets the guardrails. The business keeps the content current.
A knowledge base only stays accurate if the people who own the content can update it. Axero lets department teams maintain their own Spaces inside the permission model IT defines — no ticket queue, no loss of control.
Internal comms
Publish a policy update or company announcement to the right audience without filing a request — within the publishing rights IT grants, with version control behind it.
HR and people teams
Own the handbook, benefits docs, and onboarding content directly. Update an article and the change is live, searchable, and traceable.
Department owners
Each Space has its own owners who keep their corner of the library current. IT delegates content ownership without delegating permission control.
Scoping the bigger picture?
This page covers how Axero handles a knowledge base specifically. For the broader strategy — wikis, documentation, AI discovery, and how it all fits together — start with our knowledge management software overview.
Keep reading
Comparison
12 Best Knowledge Management Software in 2026
How the leading knowledge management platforms compare on search, governance, and AI discovery — and where Axero fits.
Ebook
Grow Your Business With Knowledge Base Software
A practical guide to building a living library of documents, instructional materials, and self-help content your teams and customers can use.
Comparison
Axero vs. SharePoint
Where each platform fits for intranet and knowledge management, and why teams move document libraries onto Axero without ripping out SharePoint.
See the knowledge base in a demo
Bring the questions you'd ask in an evaluation — search depth, permission model, SharePoint connection — and we'll show you how it works on real content.