How Thought Leaders Strengthened Customer Service with Communifire

Col Fink is the Engagement Manager at Thought Leaders, an Australian-based initiative that helps experts become thought leaders by providing world class business education to subject matter experts. Here, he relates how Thought Leaders has achieved better support for their community and customers.

Likelihood to recommend Communifire – 8/10

I think Communifire is a powerful tool for both organizational intranet applications, and where you want to get your customers really ‘close’ to you and supported in your ecosystem.

How Thought Leaders uses Communifire.

We use Communifire to host a community of our customers, each being served with different sets of information and support. We found Communifire with customizations for our specific requirements to be a much more cost-effective solution than a full bespoke production, and two years later we’re still happy with that decision. Bryce and the team are excellent to deal with and I highly recommend the package.

What Thought Leaders loves about their intranet.

  • Increases engagement
  • Lots of flexibility
  • Lots of capacity to grow

ROI on Communifire investment.

Vastly improved customer service. Our clients absolutely rave about our community site.

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Written by

Tim Eisenhauer is a co-founder of Axero Solutions, a leading intranet software vendor. He's also a bestselling author of Who the Hell Wants to Work for You? Mastering Employee Engagement. Tim’s been featured in Fortune, Forbes, TIME, Inc Magazine, Entrepreneur, CNBC, Today, and other leading publications.


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