Updated: July 3, 2020
Axero Solutions LLC c/o Privacy Matters 10251 Vista Sorrento Parkway, Suite 280 San Diego, California 92121USA
We offer a number of services that do not require you to register for an account or provide any personal information to us, such as Axero Search. In order to provide our full range of services, we may collect the following types of information:
You can find more information about how we process personal information by referring to the supplementary privacy notices for particular services. Axero collects and uses your personal information to operate and improve its sites and services. These uses may include providing you with more effective customer service; making the sites or services easier to use by eliminating the need for you to repeatedly enter the same information; performing research and analysis aimed at improving our products, services and technologies; and displaying content and advertising that are customized to your interests and preferences.
We also use your personal information to communicate with you. We may send certain mandatory service communications such as welcome letters, billing reminders, information on technical service issues, and security announcements.
When you sign up for a particular service that requires registration, we ask you to provide personal information. If we use this information in a manner different than the purpose for which it was collected, then we will ask for your consent prior to such use.
Most browsers are initially set up to accept cookies, but you can reset your browser to refuse all cookies or to indicate when a cookie is being sent. However, some Axero features and services may not function properly if your cookies are disabled.
You can decline to submit personal information to any of our services, in which case Axero may not be able to provide those services to you.
Axero provides Intranet communities for our customers. This means that the customer can control what behavior of users of the Intranet systems can be monitored and shared with them using our services.
In addition to collecting the login information, password and other information requested by the customer, they also have tools to monitor user behavior, including pages visited, reviewing and sharing posts with your colleagues, links clicked on and comments posted.
Since the purpose of these intranets is to provide venues for information, training and communication to employees within the context of employment or membership of an organization, the customer has a legitimate interest in understanding how and what areas of their intranet communities their users are accessing. Such information may also be necessary for public safety, employee safety and to comply with legal requirements.
As the data controllers, Customers have responsibility to provide documentation, notices and seek consents, if any, that are required from End Users of their intranet systems.
If you are an End User and have any questions or wish to exercise any data subject rights you may have, please contact the Customer directly.
Axero only shares personal information with other companies or individuals outside of Axero in the following limited circumstances:
We may share with third parties certain pieces of aggregated, non-personal information, such as the number of users who searched for a particular term, for example, or how many users clicked on a particular advertisement. Such information does not identify you individually.
Please contact us at the address below for any additional questions about the management or use of personal data.
We take appropriate security measures to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of data. These include internal reviews of our data collection, storage and processing practices and security measures, as well as physical security measures to guard against unauthorized access to systems where we store personal data.
We restrict access to personal information to Axero employees, contractors and agents who need to know that information in order to operate, develop or improve our services. These individuals are bound by confidentiality obligations and may be subject to discipline, including termination and criminal prosecution, if they fail to meet these obligations.
When you use Axero services, we make good faith efforts to provide you with access to your personal information and either to correct this data if it is inaccurate or to delete such data at your request if it is not otherwise required to be retained by law or for legitimate business purposes.
Customers may review or update most of your personal information by logging into any Axero product you use. Some of our services have different procedures to access, correct or delete users' personal information. We provide the details for these procedures in the specific privacy notices or FAQs for these services. However, if you require additional assistance to change or delete inaccuracies of other personal information or would like to know what other information about you is collected, please contact our Data Protection Officer at firstname.lastname@example.org.
When contacting our Data Protection Officer, we ask individual users to identify themselves and the information requested to be accessed, corrected, or removed before processing such requests.
Persons subject to the GDPR have the right to withdraw consent to share or use personal information. Please direct such requests to our Data Protection Officer at email@example.com.
If you are subject to the GDPR and you believe we have violated any data protection laws that apply to you, you have a right to file a complaint. Please contact the Information Commissioner’s Office in the United Kingdom.
If your data is subject to the GDPR, would like us to transport your Personal Data to another provider and we are required to so, we will comply with such requests at cost.
We only retain Personal Data and other data for as long as have a legitimate business purpose to retain it. If you data is subject to the GDPR, you would like to have your data deleted and we are required to do so by law, we will comply with such requests. Please contact us at firstname.lastname@example.org to initiate the process, but be aware that we may retain data for legitimate business purposes including, but not limited to defending against possible legal claims and archival purposes subject to data minimization procedures.
We will transmit your data, including your personal information, to the United States in order to fulfill our contractual obligations to you.
California residents who have an established business relationship with Axero may make a written request to us about whether we have disclosed any personal information to any third parties for the third parties' direct marketing purposes during the prior calendar year. To make such a request, writing to our Data Protection Officer at email@example.com or at:
Axero Solutions LLCc/o Privacy Matters10251 Vista Sorrento Parkway, Suite 280San Diego, California 92121USA
We may link to other websites. When you click on one of these links, you are ‘clicking’ to another website. Axero does not control the data collection or privacy practices of such third-party sites. We encourage you to read the privacy policies of any third-party sites, as their collection, use and storage practices and policies may differ from ours.
Axero does not knowingly collect or store any personal information from or about children under the age of 16.
If you believe a child under the age of 16 has under any circumstances provided us with personal information and data, a parent or legal guardian can email our Data Protection Officer at firstname.lastname@example.org to request that their children’s information be deleted from our records.
“Do Not Track” or DNT is a feature enabled on some browsers that sends a signal to request that a web application disable its tracking or cross-site user tracking. At present, our website does not respond to or alter its practices when a DNT signal is received.
Axero Solutions c/oPrivacy Matters10251 Vista Sorrento Parkway, Suite 280San Diego, California 92121
When we receive formal written complaints at this address, it is Axero's policy to contact the complaining user regarding his or her concerns. We will cooperate with the appropriate regulatory authorities, including local data protection authorities, to resolve any complaints regarding the transfer of personal data that cannot be resolved between Axero and an individual.
Axero Solutions c/oPrivacy Matters10251 Vista Sorrento Parkway, Suite 280San Diego, California 92121USA
10251 Vista Sorrento Pkwy, Suite 280, San Diego, CA 92121
855.AXERO.55 (Open Monday to Friday 09h00 - 17h00 Pacific Time)