15 Hot Knowledge Management Trends for 2024

Businesses rely on knowledge management systems to operate internally. Employees need to access documents, teams need to collaborate, and departments need to share announcements, policies, and forms easily. If you’ve ever used outdated knowledge management software, you know how it can hold your organization back.

It’s in your documentation—your manuals, guidelines, lists, databases, memos, and files. And it’s also in the minds of your team members – the expertise that enhances your business. Knowledge is power, and when properly harnessed, it fuels a successful company.

Staying up to date with the top knowledge management trends allows your staff to keep on top of all information shared within the business. Good knowledge management practices are needed to ensure a workforce can access any piece of knowledge they might need.

We live in a data-driven world where employees spend an average of 40% of their careers working online. This makes your knowledge management software, an essential tool to keep up with demand and ensure efficient workflows across all departments.

1. Social is the name of the game

It’s no surprise that social media is one of the biggest knowledge management trends for 2024. Every industry has altered the way they market, communicate, and work. And the same social media tactics are being applied to knowledge management trends.

A human centric platform facilitates knowledge sharing and collaboration through an organic, free flow of communication. Notifications, activity streams, comments, votes, and likes are some of the many social elements that get your people talking and working together with just the click of a button.

Employee directories are also a great source of knowledge sharing. These days, you can show more than just contact information; you can also show personal interests, authored internal content, current projects they’re working on, and spaces they are part of. You can also create custom fields to make your directory a true source of knowledge. It’s about connecting employees and developing relationships.

Your people are your greatest knowledge base; therefore, you want them to find each other, share thoughts, and grow together.

2. Advanced search indexing and AI assistance

One of the most important is the search engine. If users can’t find what they’re looking for, what good is the information?

Internal search indexes will be easier to navigate, quicker, and retrieve the most relevant information with little help. By entering a person, keyword, title, department, or anything relevant to a topic, you’ll yield all results related to your search.

This is being boosted even further through the use of machine learning and artificial intelligence tools. Even with the perfect organizational knowledge setup, a new user might struggle to know where to look for a key piece of information. AI technologies and tools like Axero Copilot can quickly look through the entire database and find exactly the piece of information that is needed.

3. Seamless collaboration tools

Flexible and diverse online collaboration tools will be part of many intranet packages. You’ll notice a move away from Gantt charts to features with easy scheduling, transparency, and trackability. Make those valuable insights easy to spot instantly so your team can make the best possible use of them.
Task management, spaces, wiki pages, cases, co-editing, and forums are some of the many collaboration tools to look out for. Insights from the Pew Research Center found that 35% of workers with jobs that can be done remotely are doing so full-time, and an additional 41% of workers are doing so on a hybrid basis. Tools that support seamless collaboration, editing, and communication—no matter where users are located—are a defining knowledge management trend and will continue to be as more innovations reach the market.

4. Mobile technology is front and center

Mobile is king these days. Just ask Google—more than half of search queries worldwide happen on phones. This brings us to our next major knowledge management trend: mobile apps. Modern consumers like convenience and accessibility, and the same goes for employees. You’ll see more intranet software and knowledge management tools that are compatible with mobile. A mobile intranet software supports frontline workers and reaches your entire workforce. You can also add further customization with a white-label app that is designed to match your brand and goals.

5. Visuals are replacing lists

Early versions of knowledge management software featured long lists, elaborate file names, and dense bodies of text that users had to sort through to uncover documents. Those days are in the past. Image-focused and effectively designed templates will be a big knowledge management trend for 2024. It’s all about easy navigation for the user to save time during the workday by finding information instantaneously.
Knowledge management platforms need to be easy to use. And what’s not easy to read or use? Big, blocky bodies of text. If you want your staff to engage with your knowledge assets, you need to make sure it is appealing.

6. Integrated external communication.

Between communicating, scheduling, and managing projects, many of today’s professionals find themselves juggling between multiple platforms just to stay on track and get the job done. External processes will always be necessary, but that doesn’t mean they can’t live in the same place as knowledge management. Intranet software eliminates the need to log into several applications. Users can work from an integrated suite that allows for all processes to be handled in one convenient space.
This can include vital business practices such as customer support. Since your company knowledge base houses pertinent company information, such as your product and service documentation, customer support cases should also live there.

With external communication tools built into your intranet, customers can create cases in an intranet helpdesk or connect with a chatbot when they have questions. Employees will be notified immediately, assigned a case, and the inquiry will be stored in the database.

7. Flexible and fine-grained permissions.

Roles and permissions are important for many companies—they want to encourage knowledge sharing and creation, but they don’t want their intranet to be the Wild Wild West. As a result, knowledge management strategies are shifting from control to cultivation, so that your team can share information organically, but with content governance.

Don’t worry about those artificial intelligence searches bringing up a document that certain eyes shouldn’t see. Strict permission settings will keep relevant documents gated so only those with the right clearance will be able to find and access them. You’ll be able to empower employees to contribute to your knowledge base while monitoring quality with as much, or as little, supervision desired.

8. Organized content through tags

Refined content categorization is a continual knowledge management trend. Today, users will have a host of options to filter content so that it is searchable and selective. Blogs, articles, and wikis will be tagged to give them a unique and easily searchable home. Users can also locate information by format, author, and department. This helps cut down on confusion and make knowledge management a more interactive process.

9. Easy-to-use segmented spaces.

Let’s get one thing out of the way: if you’re not segmenting your departments or groups, you should be. Your knowledge management system is a social community in which information assets are shared, refined, and organized. However, businesses often suffer from information overload, particularly during periods of rapid growth and success.

Your people are your greatest asset and need their own digital workplace to organize information and have a home base in your organization. Digital workspaces, or segmented groups, aren’t new, but improved user-friendliness will be a big knowledge management trend for 2024 and beyond. Create private or open groups, enable as many tools as you want members to access within that space, and send immediate notifications to users.

10. Friendlier user interface

Easier navigation, user-friendly, and human-centered: These are all buzzwords that describe knowledge management trends of today. The user interface is one of the most important parts of the knowledge management experience, as it is what your staff sees on the screen when logging in. It directly affects how users navigate and experience the system. A well-designed UI will allow you to leverage your system properly, while a confusing UI will only frustrate, confuse, and slow down your team.

Modern software is merging functionality with user experience. Interfaces are far more attractive, customizable, and compact without overwhelming the end-user. Knowledge management system interfaces will centralize all user necessities with launchpads, quick links, and social media streams, so pertinent information is front-and-center on your intranet homepage. The goal is to reduce wasted time, declutter opened tabs and applications, and improve employee experience.

11. Consistent and immediate notifications

In recent years, knowledge management trends have shifted from email—the primary communication source for decades—to more immediate and direct forms of communication.

Can you count on more than one hand when you received unnecessary emails in the past week? Chances are, you’ll need a couple of hands. Notifications are the solution. Members in a space or workflow can receive announcements and relevant messages from team members without cluttering their inboxes.

12. Easy customization and scalability

For a knowledge management platform to truly be a one-size-fits-all solution, you need easy-to-use customization features.

Customization includes not just the look and feel of your knowledge management system, but also the tools you want to enable, what you want to call them, and where you want them to be. At Axero, we’ve ensured that customization is as easy as possible for you so you can roll out pages and keep them equipped with the right tools without constant intervention from your IT team.

Easy scaling is also built right into the platform. No matter how much your company grows, managing organizational knowledge should naturally scale alongside your other technical needs.

13. Internal questions are easily answered

Speaking of customer cases, staff can file cases, too. When employees have questions, they can post in a Q&A or discussion forum for the entire community to see and respond. Questions can be marked as resolved and live in the knowledge management system for other employees to refer to if they have the same question. This is your company’s growing directory of information straight from your employees. Let them support one another and create a helpful and friendly community of peers.

14. Cloud-based software

Cloud-based SaaS (Software as a Service), isn’t particularly new, but it continues to make the cut for hot knowledge management trends. Cloud intranet software is an attractive option for many companies because it’s flexible—users can access information anywhere with an internet connection. Privacy and security are also top-notch with trusted vendors, thus moving more companies away from on-premise to the cloud.

15. Automated content

“Intuitive” is used a lot to describe intranet and knowledge management trends. The goal of any great platform is to support every action of the end-user and, if possible, do the work so they don’t have to. Case in point: automated content. Your knowledge management system will aggregate relevant content to share with members of a department or the entire company on homepages. This is a very helpful way to keep members informed and engaged while freeing time for space admins to focus on other priorities.

Keep up with the latest knowledge management strategies

Your people are the heartbeat of your organization. How they find, share, and create information will move them forward or set them back—along with your company. Meeting users where they are, rather than forcing them to jump through hoops to find information, is the epicenter of knowledge management trends. Evaluate the tools your members are using today and keep an eye on the tools they could be using tomorrow.

When employees are supported, they excel.

The world’s most forward-thinking businesses are already using these software suites on a daily basis, with proven results. Just take a look at some of our client stories to see how Axero’s intranet is helping businesses across varying industries transform their ways of working.

Ready to take the next step? Book a demo and take advantage of the latest KM practices for your workers.