Knowledge Base

Establish a Virtual Knowledge Base with Communifire

Give your business a competitive edge with Communifire.

Are you struggling to maintain communication internally and with customers? Is a lack of consistency interfering with your business’ bottom line? Are clients turned off by a perceived lack of organization within your company? If so, it’s not too late to improve upon your current systems and prepare your business for growth.

With Communifire’s cloud-based platform, creating a secure corporate knowledge base takes minutes — not months. Creating information hubs accessible via the web ensures both clients and employees have access to crucial data, project statuses, and team members at a moment’s notice. Because our software feels much like familiar social media networks, learning how to use it is simple.

Avoid misunderstood project goals, inconsistent communication, and confusing processes when you implement an all-in-one business solution: Communifire. Designed to uniquely meet the changing needs of your business, our software outperforms other business management tools by transferring key work processes, from collaboration to customer service, to the cloud.

Discover how Communifire’s customizable knowledge management software serves as the hub of your company’s resources.

Benefits of a Virtual Knowledge Base

• Maintain the flow of information throughout your organization
• Easily organize, comment on, and share documents or files
• Create a self-service help center for employees or customers
• Enhance clarity of project, initiative, or client specifications
• Encourage collaboration between departments and teams
• Provide better customer service with virtual resolution centers

Features Overview

• Use virtual work spaces to collaborate with others, share files, and keep track of a project’s progress. Easily accessible in a user’s sidebar, each group to which a user belongs is self-contained, which keeps important information exactly where it needs to be. An efficient solution for teams, customer service, training, and more, Communifire’s work spaces can be customized to meet a variety of business needs.
• Establish a corporate knowledge base for employees or customers with Wiki pages and discussion forums. Whether you need a scalable customer support solution or a quick method of distributing detailed information consistently, distributing important information in the cloud is easy with Communifire.
• Keep productivity levels high regardless of schedule conflicts, physical location, or preferred device. Communifire’s innovative tools remove many of the frustrating barriers experienced by stakeholders, such as an inability to access assistance and poor internal communication. Partner with team members, clients, vendors, and any other entity securely within the cloud.
• Engage viewers with content designed to inspire by publishing video and photo albums. Unlike text, imagery immediately captures attention and helps paint a picture for your audience. Upload different media files to your business’ knowledge base, insert them in pages or Wikis, and encourage viewers to leave a comment, rate it, or Like it. Use tags to associate images and video with key topics, which will help quickly retrieve them in Smart Search.
• Create content designed to speak specifically to clients, employees, or other executives using Communifire’s built-in content management system. Between articles and blogs, different types of content are easily distributed publicly or to a select few. An ideal communication solution for growing companies, content distribution can be used to promote a new product, announce an event, provide information, entertain, and more.