Intranet software for retail.

Keep everyone in the know—from frontline to back office to head office.

There is no place for email in today’s retail business. For collaborative sharing, intranet software is an unbeatable way to communicate. Communifire comes with a suite of communication tools including social posts, blogs, articles, and discussion forums to share announcements, news and updates.

Announce a new product coming soon. Share company news the moment you hear it. Update your staff on new policies and procedures—and mark your post as required reading so everyone has to check it off when they’ve seen it. Announcements, news and updates are immediately viewable in your employees’ newsfeeds, or in their notifications if they’re @mentioned.

Find the right people. Instantly.

Looking for an employee in a certain department? A teammate with a certain skillset? That staff member who left such a kind comment on that blog post? Communifire’s employee directory isn’t just an intranet white pages, it’s a fully searchable database of the people that make your retail organization tick. User profiles can include personal, work, and contact information, an activity stream similar to a social media wall, an index of the content they’ve published, which team members they’re connected to, and even which public workspaces they’re part of.

Get your people to the information they need.

From inventory lists to brand assets to policies and procedures, your retail organization has a lot to keep track of. Communifire makes it easy to upload, store, manage and download documents and files in one easy-to-use, centralized and searchable location. Share critical files securely, and use the built-in commenting features to encourage collaboration. Robust version control means you’ll never lose important details, and fine-grained permissions means your team only sees what they’re supposed to see.

Create a homepage tailored to your brand with customizable layouts.

Your Communifire intranet homepage is completely customizable. Drag-and-drop elements and easy-to-use design tools give you the power to brand your homepage with your company’s logo and colors, and post the information, content and links your staff needs most. The homepage is the first place everyone will want to check when they arrive to work each day.

Connect people by department, store location, and more.

Communifire Spaces are shared workspaces that add an additional layer of customization to your company intranet. You can create a Communifire workspace for just about any purpose—it acts as a sub-community that brings people together and gets them organized around a specific topic.

Create a space for each department so staff can easily share product knowledge. Build a space for conversation and resources around improving customer service. Or help your management stay current on new merchandise. With Communifire’s secure, permission-based online workspaces, people inside and outside your retail company can collaborate more effectively.

Access the intranet from your desk or while you’re walking the floor.

Your workforce isn’t all in one location—and your intranet software shouldn’t be, either. Communifire’s mobile apps enable your retail staff to access the tools and information they need no matter where they are. Sales staff can answer customer questions on the spot. Managers can check inventory from the warehouse or the back office. Head office can share news from a plane, train or automobile.

Employee service just got digital.

Sometimes your employees need additional help to solve customer problems. With Communifire’s Cases feature, they can report customer service issues and monitor the progress of the solution. In fact, you can use cases to create, tag, assign and track any issue through to resolution. As with everything in Communifire, it’s completely flexible.

Improve transparency and encourage your staff to share their expertise.

While Communifire’s blogs and articles are great internal communications tools for the head office, you can open them up to other employees, too, so they can share their thoughts and experiences. This can help cultivate a sense of community within your retail company, improve the employee experience and reduce turnover.

With fine-grained permissions, you decide who has access to what publishing tools—and with content workflows, you can review and approve posts before they’re published.

Plan your time, team meetings, and store events with ease.

Communifire’s robust calendar features let you create a shared calendar separate from your personal calendar. Put that store opening or product launch on the company-wide calendar. Schedule that staff meeting on the store-specific calendar. Or put that volunteer event on the community involvement workspace calendar. Color-coding helps you keep everything neatly organized. Communifire calendars integrate easily with Microsoft Outlook and Google Calendar, too.

Launch third-party tools right from your company intranet.

Add a Launchpad widget to any page on your intranet to instantly launch third-party software. From Salesforce to POS software, your employees can access any tool they need right from their Communifire intranet homepage or space.

Turn a discussion forum into an interactive experience.

Take the old, static Q&A page down and put up an interactive Q&A forum instead. Communifire’s discussion forum feature enables anyone to start and participate in conversations on any topic. Answers become part of your intranet’s searchable knowledge base.

Give and get answers in real time. Move work forward.

Your store sales staff shouldn’t have to leave a customer alone in the store to go get an answer from the back office. With Communifire’s chat tool, they can pull out their smartphone and get that answer on the spot. Managers can check on inventory with the head office, buyers can chat with the merchandising team about the results of the last product launch—chat connects your retail employees at every level.

Transform the employee experience with an intelligent intranet solution.

A retail company with a truly connected and informed staff is going to stand out in today’s crowded marketplace. When employees have quick and easy access to the tools and information they need, they can do a better job serving customers—but the benefits of intranet software don’t stop there. Empowered employees are better problem solvers, more loyal to their company, and a positive influence on new hires.

The digital workspace for seamless collaboration.

Communifire brings everyone together–no matter if they’re across the store or across the globe. When everyone communicates and collaborates in one digital workspace, no one is left out of the conversation, and no expertise gets overlooked.