Connect your head office and frontline workforce in the digital workspace built for a better employee experience.
97% of our clients are actively using the software after 5 years. Millions of employees and hundreds of customers all over the globe trust Communifire as their modern intranet.
Powering intranets at growth-focused retail. Your retail staff is focused on keeping customers happy and providing a great in-store experience. Give them all the tools they need to deliver that excellent customer service and stay connected to what matters in one digital platform.
Communifire is used as our corporate intranet across our whole organization. It has improved communication between our main office and retail stores, as well as within each store. Better communication. Faster, more consistent on-boarding. Excellent support.
There is no place for email in today’s retail business. For collaborative sharing, intranet software is an unbeatable way to communicate. Communifire comes with a suite of communication tools including social posts, blogs, articles, and discussion forums to share announcements, news and updates.
Announce a new product coming soon. Share company news the moment you hear it. Update your staff on new policies and procedures—and mark your post as required reading so everyone has to check it off when they’ve seen it. Announcements, news and updates are immediately viewable in your employees’ newsfeeds, or in their notifications if they’re @mentioned.
Looking for an employee in a certain department? A teammate with a certain skillset? That staff member who left such a kind comment on that blog post? Communifire’s employee directory isn’t just an intranet white pages, it’s a fully searchable database of the people that make your retail organization tick. User profiles can include personal, work, and contact information, an activity stream similar to a social media wall, an index of the content they’ve published, which team members they’re connected to, and even which public workspaces they’re part of.
From inventory lists to brand assets to policies and procedures, your retail organization has a lot to keep track of. Communifire makes it easy to upload, store, manage and download documents and files in one easy-to-use, centralized and searchable location. Share critical files securely, and use the built-in commenting features to encourage collaboration. Robust version control means you’ll never lose important details, and fine-grained permissions means your team only sees what they’re supposed to see.
Your Communifire intranet homepage is completely customizable. Drag-and-drop elements and easy-to-use design tools give you the power to brand your homepage with your company’s logo and colors, and post the information, content and links your staff needs most. The homepage is the first place everyone will want to check when they arrive to work each day.
Communifire Spaces are shared workspaces that add an additional layer of customization to your company intranet. You can create a Communifire workspace for just about any purpose—it acts as a sub-community that brings people together and gets them organized around a specific topic.
Create a space for each department so staff can easily share product knowledge. Build a space for conversation and resources around improving customer service. Or help your management stay current on new merchandise. With Communifire’s secure, permission-based online workspaces, people inside and outside your retail company can collaborate more effectively.
Your workforce isn’t all in one location—and your intranet software shouldn’t be, either. Communifire’s mobile apps enable your retail staff to access the tools and information they need no matter where they are. Sales staff can answer customer questions on the spot. Managers can check inventory from the warehouse or the back office. Head office can share news from a plane, train or automobile.
Sometimes your employees need additional help to solve customer problems. With Communifire’s Cases feature, they can report customer service issues and monitor the progress of the solution. In fact, you can use cases to create, tag, assign and track any issue through to resolution. As with everything in Communifire, it’s completely flexible.
While Communifire’s blogs and articles are great internal communications tools for the head office, you can open them up to other employees, too, so they can share their thoughts and experiences. This can help cultivate a sense of community within your retail company, improve the employee experience and reduce turnover.
With fine-grained permissions, you decide who has access to what publishing tools—and with content workflows, you can review and approve posts before they’re published.
Communifire’s robust calendar features let you create a shared calendar separate from your personal calendar. Put that store opening or product launch on the company-wide calendar. Schedule that staff meeting on the store-specific calendar. Or put that volunteer event on the community involvement workspace calendar. Color-coding helps you keep everything neatly organized. Communifire calendars integrate easily with Microsoft Outlook and Google Calendar, too.
Add a Launchpad widget to any page on your intranet to instantly launch third-party software. From Salesforce to POS software, your employees can access any tool they need right from their Communifire intranet homepage or space.
Take the old, static Q&A page down and put up an interactive Q&A forum instead. Communifire’s discussion forum feature enables anyone to start and participate in conversations on any topic. Answers become part of your intranet’s searchable knowledge base.
Your store sales staff shouldn’t have to leave a customer alone in the store to go get an answer from the back office. With Communifire’s chat tool, they can pull out their smartphone and get that answer on the spot. Managers can check on inventory with the head office, buyers can chat with the merchandising team about the results of the last product launch—chat connects your retail employees at every level.
“Communifire has all the features I want, and the user experience is easy to tailor. I like being able to jump in and make the Home page our own to organize and display high-priority content like event photos.”
A retail company with a truly connected and informed staff is going to stand out in today’s crowded marketplace. When employees have quick and easy access to the tools and information they need, they can do a better job serving customers—but the benefits of intranet software don’t stop there. Empowered employees are better problem solvers, more loyal to their company, and a positive influence on new hires.
Communifire brings everyone together–no matter if they’re across the store or across the globe. When everyone communicates and collaborates in one digital workspace, no one is left out of the conversation, and no expertise gets overlooked.
All Communifire plans come with top-notch support, free upgrades and access to our customer community. We also offer Service Level Agreements (SLAs) for customers who are looking for more advanced support.
Our customers tell us our support sets us apart from every other intranet vendor they considered. Everyone at Axero is part of our customer support team and considers making customers happy as the most integral part of their job description. Even if a resolution requires a response from senior management, we’ll answer quickly, honestly, and creatively to get the issue solved. Our success is tied directly to your success, so it’s our job to meet your expectations.
Of course! Get your intranet up and running with a Launch Package, where we work with you to develop a strategy for implementing Communifire and getting your project off the ground. We’ll walk you through the platform and provide technical guidance, show you how to get around the software, help you think strategically about solving your challenges, and teach you how to use Communifire’s features to accomplish your goals.
We’ll host and run your intranet portal on our servers for you, so you don’t have to deal with the hassle of managing hardware, software updates, or security. As a Communifire customer, you get your own secure, single-tenant installation of our software and database in our cloud.
If you want more control over your intranet platform, you can deploy Communifire on your own server infrastructure. On-premise installation gives you the ultimate flexibility in feature options and allows for deeper customization and more robust security.
Yes. Communifire is designed to make it easy for individual departments, administrative units, or locations to manage their own content. Set up “Spaces” for each department where they can collaborate, share files, and keep track of their schedules. Spaces let you organize in a way that’s comfortable and familiar to how you already work. There’s virtually no learning curve—your staff and team members can step right in without missing a beat.
The Communifire apps are designed for native integration with the Android and iOS operating systems, and provide smartphone and tablet users with a streamlined interface for accessing your company’s intranet. Customers with an active license can download these apps free of charge from the iTunes App Store or from Google Play.
Your security is our priority. We understand that security is an extremely important element of your business. It’s very important to ours, too.
As a Communifire customer, you get your own independent database and instance of the Communifire software—and your data is kept completely separate from every other customer’s. We use state-of-the-art application security, SSL/TLS, encryption, daily and incremental backups, and hardened operating systems.
Yes! About 85% of our customers integrate their own single sign-on across their business applications to make life easier for their community members—and so can you.
Some of the integrations we currently support include: