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Social Collaboration Software

So much depends on how well your people are connected.

What are you doing to get them talking?

Communifire's social intranet software intelligently combines social networking for businesses, team collaboration, intranet features, and knowledge management into a secure, fully integrated, and flexible online environment.

Your company attracts the brightest people. Your organization gives members the connections they crave. Your service turns customers into raving fans.

But it’s no longer enough to have raving fans. You need raving communities.

The right social collaboration software can help with that.

You can:

  • Get sales and marketing truly collaborating with each other
  • Capture your customers' great ideas so product development can make those ideas real
  • Make customers feel like people—not numbers—so they become your best evangelists

No need to shoehorn your business and your people into someone else's social business system. You can get your own system—right out of the box, yet fully customizable.

Spark collaborative discoveries with your own team collaboration platform.

Communifire lets you bring your people together into your own, fully customizable platform.

Who benefits?

Whether you’re an enterprise, a growing business, or an association, your employees, your customers, and your members are hungry for connection. Give them what they want without giving up control.

Here’s how your people can benefit.

  • Your Employees
    Escape org charts and email inboxes. Unite marketing, IT, operations, sales, and product development so they can collaborate like never before. Form teams around topics of interest and around individual projects. Comment on each other’s work. Train your employees twice as fast with wikis and forums. Use Communifire with your internal team and with your customers—you only need one platform.
  • Your Customers
    Say goodbye to call centers. Recession-proof your company by getting more business from the customers you already have. Communifire breaks down the walls between you and your customers by giving you a private communication booth. A public forum connects customers with each other, too.
  • Your Members
    Are you losing members because your people aren’t as connected as they could be? Don’t let them flounder on Facebook when you can give them a better experience on your own platform. Take back control of your community with Communifire.

What can you do with Communifire?

Feed your business by making room for everyone at the table.

Communifire’s multi-purpose features allow you to:

  • Collaborate on projects more efficiently and share best practices with group pages, discussion forums, the Wiki, blogs, the article manager, a private messaging system, photo and file sharing, and RSS feeds. All your users have their own profiles and blogs, and can comment on each other’s work. As an administrator, you always retain full control.
  • Streamline workflow so you don’t need to think about it twice with the Wiki and with document sharing. The document manager lets you upload, share, and track changes throughout a document’s lifecycle. Workflow becomes less work and more flow.
  • Break free from hard-drive file folders. Why spend time organizing your documents, only to forget where you put them? Upload important files to your personal page so you never have to wonder where things are. Searching by keyword lets you easily find relevant files—and discussions.
  • Give customers boutique service by providing individual support pages. Customers can always log in and see a history of how you helped them.
  • Engage employees and members with such features as individual blogs, friend lists, a point system—to reward those who contribute—and voting buttons. By enabling your users to generate community content, you also increase your visibility in search engine rankings. Your community becomes an irresistible source of fresh ideas and discussions.

Use Cases

Communifire provides solutions for many of your business needs. The more you use it, the more problems it solves. Here's a few of the most common use cases to get you thinking.

  • Team Collaboration
    Work with people inside and outside your business. Setup secure online workspaces where you can collaborate on tasks, share files, and communicate with your team.
  • Social Intranet
    Give your employees powerful tools to work with people, data, and documents. Publish company wide news. Create spaces for all your departments and project teams. Give everyone a face and a voice.
  • Social Customer Service & Extranets
    Build and retain customer relationships. Collaborate with your customers securely, provide self-help options, and connect them to help each other. From help-desk to self-service, provide all the support you need.
  • Online Communities
    Launch online communities for just about anything at the click of a button. Connect like-minded people around any topic or interest. Make them private or open them up to the public.
  • Ideation, Crowdsourcing, and Innovation
    Tap into the hidden, collective knowledge and intelligence in your business -- capture great ideas from your employees, customers, and partners. Crowdsource and innovate new products and services faster.
  • Social Knowledge Management
    Post content once and have it learned by many. Provide anytime access to answers and info. Documented knowledge collaboratively and organically from collaboration and conversations.

How It Works

  • People Directory & Profiles
    Quickly find the people in your organization who have the knowledge to get things done. Give everyone a face and a voice. Profiles include personal, work, and contact information, an activity stream, an index of the content they've authored, and the spaces they are a part of.
  • Activity Streams & Notifications
    Your Activity Stream gives you a summary of all the new stuff that you need to know about from the people and groups you are connected to. Notifications give you quick access to the things that you need to act upon. It's microblogging and real-time communication at its best.
  • Groups & Workspaces
    Spaces are places for content and collaboration -- use them for bringing people together for a project, a specific topic, an interest group, or connecting company departments. They're sub-communities where new people get caught up quickly and everything stays organized.
  • Content Creation & Discussions
    Manage, capture, share, and contextualize content. Author blogs, wiki pages, and articles to build & share knowledge. Upload photos and publish videos to get your point across. Everything becomes social and sharable -- and everything's organized in an easy to understand and logical way.
  • Search, Discovery, & Filtering
    Now you can focus in on the best content. All content is browsable, searchable, and filterable. You can sort knowledge and answers by highest rated, category, sub-category, date, or tags. As more people review the content, the better it gets.
  • Conversations & Commenting
    Communicate and engage with a broad audience. It becomes the hub of your company communications, reducing email overload. Comment and have conversations in context -- you'll see an increase in productivity, a reduction in unnecessary meetings, and everyone's more connected.
  • Integration Capabilities
    You can integrate Communifire with anything and everything. Connect to Active Directory or Single-Sign-On. Tie in your existing applications and socialize them. The REST API opens up the door for limitless possibilities.
  • Functional Applications
    Communifire packs a number of "Apps" that everyone uses on a day-to-day basis -- like a Task Manager to keep track of what's due, Calendars to to organize your schedule, File Manager to keep track of your documents, a Case Tracker to keep track of questions and resolutions, Polls & Surveys to find out what's important, and many more.

How It’s Different

You have a few choices in this space.

Naturally, we think you should choose ours.

Here’s why.

  1. Communifire is strong enough for an enterprise, but easy enough for a startup.
    • Communifire is one of the only social collaboration software platforms built on a "flexible" architecture. This means that you can use it right out-of-the-box and be successful ... and ... when your company grows, Communifire grows with you. We took the time to do this right. No cobbled-together open source platforms here. Just pure, clean, simple architecture.
    • Having enterprise-strength architecture means updates are a snap, you won’t need as much support, and your application will always scale. Even if your business is small now, isn’t it nice to know that your social collaboration software won't hold you back? And it’s easy to integrate the application with your other apps.
  2. Communifire is built to be flexible and customizable
    • With Communifire we've taken a different approach to flexibility and customizability. You can make customizations, as apposed to a lot of the off-the-shelf social software out there that pigeonhole you into what they say you need.
    • Since we believe tailoring your social business community to how you work is important, we've made sure that customizing Communifire can be done by the broadest possible pool of talent.
  3. You get personalized support
    • We'll help you set it up, customize it, and get up and running. We provide the best support in the business.
    • Everyone at Axero is part of our customer support team and considers pleasing customers as the most integral part of their job description. Even if a resolution requires a response from senior management, we'll answer quickly, honestly, and creatively to get the issue solved.
    • Our success is tied directly to your success, so it's our job to meet your expectations.
  4. You get more for your money
    • Communifire brings together every type of collaboration tool you will probably ever need—blogs, wikis, forums, calendars, task management, and more—to offer you a complete social collaboration platform.

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Social Business Software

Download the Communifire Overview.

Communifire is an enterprise level social intranet platform for businesses of all sizes. But it doesn't stop there. Not only can you connect your employees, you can provide better customer support, build a knowledge base, and launch online communities for anything -- and more -- all in one integrated platform.

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