How a global tech leader optimized knowledge management for 14,000 employees
This global consumer technology leader engineers innovative household and personal care products used by millions. With a massive workforce of 14,000+ employees across the U.S., Canada, and Mexico, the organization faced a critical challenge: maintaining communication consistency and document accuracy across a rapidly expanding multi-regional footprint.
For their high-volume customer service teams, having instant access to reliable, up-to-date information isn’t just a convenience—it’s a requirement for maintaining brand reputation.
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INDUSTRYManufacturing
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LOCATIONGlobal Team and Headquarters
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SIZE>14,000
The problem
Before implementing Axero, the company struggled with fragmented communication and decentralized resource management. Critical updates, guides, and documentation were distributed primarily via email, resulting in delays and inconsistencies. Employees often questioned whether they had the most current materials—impacting accuracy, efficiency, and the customer experience.
They needed an intranet platform to centralize content, simplify document management, and ensure every customer service agent could quickly access the right information at the right time.
Why Axero?
The company selected Axero for its intuitive, customizable, and dependable intranet platform. Axero offered seamless workflow integrations, content promotion tools, and a clean, user-friendly interface—making it easy for employees to find, manage, and update resources.
Its stability, flexibility, and minimal IT overhead made Axero the ideal solution to support a high-volume, multi-regional customer service operation.
Axero makes every step effortless. It’s reliable, user-friendly, and keeps our multi-regional team aligned with up-to-date information.
Anonymous Client Representative
The impact
With Axero, the company transformed internal knowledge management and cross-regional communication.
Teams now access information faster, collaborate more effectively, and rely on a platform that performs consistently. Centralized resources decreased time lost to searching for updates, improved accuracy, and created a more connected workforce across all regions.
Measurable impact on global operations
100%
Team satisfaction
Zero complaints from employees using the platform.
80%
Faster information access
Promoted articles and workflows streamline resource retrieval.
0
Zero duplicates
Archiving ensures only current documents are used.
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