Information is scattered across tools
Documents in shared drives, answers in chat threads, policies in email attachments. Axero centralizes knowledge in one searchable platform and connects the tools you keep, so there's one place to look.
Knowledge Management Software
Knowledge management software that puts information where people can find it
Information is everywhere, yet employees still can't find what they need. Axero brings your internal knowledge base, corporate wiki, documents, and AI-powered search together in one single source of truth.
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What is knowledge management software?
Knowledge management software is a platform that helps organizations capture, organize, find, and govern their collective knowledge — so answers stop depending on who you know or which folder you remember. It's how policies, procedures, how-tos, and the expertise living in your people's heads become findable for everyone.
In practice that means four things that organizations usually come looking for: an internal knowledge base for structured company content, a corporate wiki teams can publish to and keep current, documentation and enterprise search that actually finds the answer, and AI knowledge discovery that surfaces it conversationally.
Axero delivers all four inside a full intranet platform — so knowledge lives where your people already communicate and collaborate, not in yet another silo. New to the category? Start with our guide to company knowledge bases.
How Axero solves knowledge management problems
Most knowledge problems aren't caused by a lack of information — they're caused by information scattered across tools, locked in inboxes, or living only in people's heads. Here's how Axero's knowledge management platform addresses the most common ones.
Tribal knowledge walks out the door
Some of your most valuable knowledge isn't in any document — it's in the minds of your people. Wikis, forums, and rich employee profiles capture that expertise before turnover takes it with it.
Stale content nobody trusts
A knowledge base full of outdated articles is worse than none at all. Revision histories, content ownership, and review workflows keep information current and trustworthy.
Search that finds nothing
The average employee burns hours hunting for information. Axero's enterprise search indexes pages, files, people, and discussions — and Axero Copilot answers questions conversationally.
Slow onboarding ramp
New hires shouldn't spend their first month asking where things are. Onboarding spaces, structured documentation, and self-service answers shorten the path to productive.
Answering the same question repeatedly
When the same question hits the same expert every week, that's a knowledge management failure. Publish the answer once, make it findable forever, and let your experts do their actual jobs.
Knowledge management features built into your intranet
Internal knowledge base
Build a living library of company knowledge — policies, procedures, FAQs, and how-tos — organized into Spaces your teams control. With knowledge management tools built into the platform, complex documents become digestible, browsable, and easy to keep current.
Corporate wiki and content publishing
Give every team the power to capture and share what they know. Wikis, blogs, and articles make publishing as easy as writing a document — with co-authoring, comments, and @mentions that turn static pages into living knowledge.
Enterprise search and documentation
Think of your intranet as your workplace's personalized search engine. Axero's search has access to your organization's entire knowledge — documents, pages, people, and discussions — and integrates with the apps you use to pull in content from other sources.
Spaces and targeted distribution
No two workplaces operate the same. Distribute targeted information so departments stay armed with the knowledge that matters to them — each Space with its own members, content, and permissions, as broad or granular as you need.
Analytics and content review
See what's being read, what's being searched for, and what's gone stale. Content analytics and review workflows tell your knowledge managers exactly where to focus — so the library improves instead of decaying.
Expertise you can find
Some answers are people, not pages. Rich employee profiles, an interactive org chart, and a people directory connect coworkers to the experts they need — and forums turn those conversations into shareable knowledge.
Axero Copilot
AI knowledge discovery with Axero Copilot
Most knowledge bases still make employees do the hard part: figure out where a policy lives, which version is current, and which search terms will surface it. Axero Copilot removes that step. Ask a question — "how do I submit a PTO request?" — and it answers from your intranet's own content, with a link to the source.
The result: faster answers for everyone, fewer interruptions to your subject matter experts, and a knowledge base people actually trust to have the right answer.
- Conversational answers drawn from your intranet's content
- Personalized and permissioned — people only see what they're authorized to see
- Adapts to changing policies and documentation in real time
- Step-by-step instructions with links to relevant source material
"We have over 500+ internal policies and procedures, and they are always changing. There's no way for even our highest-performing employees to know them all, and we often hear feedback about how difficult it is to find the relevant information. This greatly improves that experience for our frontline employees."
Teams find what they need with Axero — here's what they say.
“Having all content organized in/accessible via a single platform, supported by strong search functionality, has been very valuable. Features like 'Promote in Search' for content and 'Promoted Space Keywords' for pages ensure that essential materials are easy to find for the users who need them most.”
Anna A.
Corporate Communications Manager, Rain for Rent
“Axero has enabled our organization to find information faster and work more effectively, so we can spend more time supporting the business and our clients.”
Alaina P.
EVP Operations, Mostly Human
“Axero connects our teams and organizes our projects. And with the vast amount of data we have created, the knowledge base provides a resource for new hires and FAQs.”
Neelmony P.
Senior Consultant, NeGD, Ministry of IT, India
Put company knowledge in every pocket
Knowledge management only works if it reaches everyone — including frontline, field, and remote employees who don't live at a desk. Axero's native iOS and Android apps put your knowledge management tools — the knowledge base, search, people directory, and notifications — on every phone, so the answer is always a tap away.
Works with your stack
Connect knowledge from the tools your teams already use every day.
Permissions, governance, and security
Knowledge is only useful if the right people can reach it — and only safe if the wrong people can't. Axero gives knowledge managers and IT tight, granular control over every document, file, and workspace, with the certifications regulated industries require from a knowledge management platform.
Granular permissions
Role- and Space-level access control over every page, file, and workspace. Confidential information is only accessible to those authorized to see it.
Version history and audit trails
Revision histories on documents and pages make every change traceable and reversible — and keep your knowledge base accountable.
Content ownership and review
Assign owners, schedule reviews, and retire stale content so the library stays accurate as your organization changes.
Enterprise-grade security
SOC 2 Type II certified, hosted in an SSAE 16 / ISO 27001 compliant environment, with AES-256 encryption at rest and SSL/TLS in transit.
Single sign-on (SSO)
Works with the identity providers IT already manages — Okta, Microsoft Entra ID, Azure AD, ADFS, OneLogin, Google, and SAML 2.0 — so access follows your existing controls.
Single-tenant, cloud or self-hosted
Every customer runs on an isolated single-tenant installation, and Axero is one of few platforms offering self-hosted deployment for strict data-residency requirements.
Who uses Axero for knowledge management?
Organizations with complex policies and procedures
Insurers, banks, and healthcare systems often maintain hundreds of policies that change throughout the year. Version history, content ownership, and scheduled reviews keep every document current — and Axero Copilot answers policy questions directly, with a link to the source. See how insurance organizations run on Axero.
Regulated industries
When an auditor asks who changed a procedure and when, the revision history answers. Healthcare, financial services, and life sciences organizations use Axero for permissioned, traceable knowledge with SOC 2 Type II certification behind it.
Distributed and deskless workforces
Field technicians, nurses, and retail staff can't walk over to ask a question. Native mobile apps put the knowledge base, search, and people directory on every phone, so the answer travels with the employee.
Teams replacing SharePoint or scattered shared drives
When documents live in five places, employees stop trusting all of them. Organizations consolidating SharePoint sites, network drives, and wiki tools use Axero as the one place knowledge lives — without an IT ticket to update a page.
Frequently asked questions about knowledge management software
What is knowledge management software?
Knowledge management software is a platform for capturing, organizing, finding, and governing an organization's collective knowledge — typically combining an internal knowledge base, wiki-style publishing, enterprise search, and permissions. Axero builds these capabilities into a full intranet platform so knowledge lives where people already work.
What's the difference between a knowledge base, a wiki, and knowledge management software?
A knowledge base is a structured library of curated content, usually maintained by a smaller set of owners. A wiki is collaborative — anyone with permission can contribute and edit. Knowledge management software is the platform that supports both, adding search, permissions, analytics, and governance on top. With Axero you get all three in one place.
How does Axero Copilot work?
Axero Copilot delivers the power of ChatGPT to your team in a private environment, blending the technology of OpenAI and the content of your intranet. It provides a tailored, conversational search experience; it's personalized and permissioned so sensitive information stays secure; it reads the text content of files to provide accurate responses; it adapts to your ever-changing policies in real time; and it provides step-by-step instructions with links to relevant documentation.
How is AI used in knowledge management?
AI is used in knowledge management to streamline information retrieval, enhance decision-making, and personalize user experiences. It automates data updates and integrates diverse information sources with your knowledge base, making up-to-date information easily accessible — and conversational AI like Axero Copilot lets employees ask questions in plain language instead of hunting through folders.
How does knowledge management work across departments?
Axero makes it easy for individual departments to manage their own content. Set up a Space for each department where members can collaborate, share information, and manage their knowledge. You can be as broad or granular as you want with permissions.
Can we use a mobile iPhone or Android app?
Absolutely. Axero apps are designed for native integration with Android and iOS. Smartphone and tablet users get a streamlined interface for accessing your intranet and company knowledge.
What about security and compliance features?
Your security is our priority. Granular permissions and revision histories empower tight control over documents, files, and workspaces. We're SSAE 16 (SOC 1, SOC 2 Type II) compliant with AES-256 FIPS 140-2 encryption.
Do you support single sign-on (SSO)?
Yes. We support Active Directory, ADFS, Azure, SAML, and third-party providers like Okta and OneLogin.
Can we host on-premise, or will you host Axero for us?
We'll host and run your intranet on our servers — no hardware or software management on your end. Each customer gets their own secure, single-tenant installation in our cloud. Prefer more control? You can also deploy Axero on your own infrastructure.
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Phillips Academy
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Content & Business Process Manager, PSG
Ready to unlock your organization's knowledge?
Book a personalized demo and see how Axero's knowledge management software works for organizations like yours — knowledge base, wiki, search, and Copilot included.