Issue Tracking Software

Issue Tracking Software

Axero is an enterprise level issue tracking software platform for keeping track of company issues, projects, questions, software bugs, or anything else you need to keep track of and have conversations around.

The issue tracker is ideally suited to providing better customer support and online customer service. Customer can submit cases or tickets with their questions. Then your employees can provide an answer or have complete asynchrounous conversation, tracking the issue all the way through to its resolution.

You will reduce call volume, deflect time absorbing support phone calls, and over time, the answered questions can be added to your online knowledge base. Your customer can first refer to the knowledge base before asking for help.

The Features You Can Expect In Axero

• Centralize customer support requests and questions
• Customer can log on and track their open issues
• Track Team productivity
• Prioritize the most important questions
• Collect valuable customer feedback to create new products and services

Overview of Online Workspaces

• You have a Case or Issue Tracker at the top level of the community, and you have a case tracker in each of your spaces.
• Create unlimited “Projects” — which contain the lists of cases or bugs that are created.
• Adding a case or ticket to the issue tracker is made simple and accessible with a complete WYSIWYG editor, removing the need to know HTML — and still allowing you to format the post the way you like, add images, videos, attachments, code snippits, screenshots, and more. Posts can be created, edited, tagged and published with ease.
• Users can be assigned to cases, where they can comment, update the status, categorize, follow, and work toward finding a solution for the case or issue.
• Define your own case types, statuses, and categories to track the information that matters most to your team.
• Users are notified when they are added to a case, when a case is updated, and when someone comments on a case.
• Find cases with ease using the powerful searching capabilities, allowing you to search, sort, and filter your results.
• Optionally use a “catch-all” email to allow users to comment on a case directly from their email application.