Communifire’s Case and Issue Tracker is the perfect tool for tracking everything, from external customer support requests to internal project tasks.
Communifire is an enterprise level issue tracking software platform for keeping track of company issues, projects, questions, software bugs, or anything else you need to keep track of and have conversations around.
The issue tracker is ideally suited to providing better customer support and online customer service. Customer can submit cases or tickets with their questions. Then your employees can provide an answer or have complete asynchrounous conversation, tracking the issue all the way through to its resolution.
You will reduce call volume, deflect time absorbing support phone calls, and over time, the answered questions can be added to your online knowledge base. Your customer can first refer to the knowledge base before asking for help.
Communifire is a social business platform that integrates social networking, collaboration tools and knowledge sharing into a secure online environment.
Organizations of all sizes use Communifire to increase employee engagement, accelerate business collaboration, and build customer loyalty.