Let's assume that you've been looking at Communifire intranet software. You love it and can't wait to get started. Your next step is due diligence. You are probably wondering, "What does my future look like? How does this all work?"
We're as excited as you are—we're going to show you what everything looks like. We love talking to potential customers about their future. The conversation usually starts with a bit of skepticism, and then quickly changes to excitement and enthusiasm.
Below are the top twelve most common questions we get before a customer moves forward—here's what your future looks like. If you need to get your IT Department on board, this article is great to share with them because it provides some high-level technical information, too.
Shall we begin?
This is not your mothers intranet. Gone are the days of old, clunky intranet systems. Times have changed and technology continues to advance. Rescue your intranet from the dark ages and bring your company into modern life.
Communifire is easy to set up, easy to launch, and even easier to manage. It's designed to work like consumer software your employees already use—making it friendly, familiar, and flexible. It fits into your digital workplace as your core destination—the first place your employee's login to start their day, and the last place they log out of before they go home.
When we ask customers, what is the most important thing they got out of launching their Communifire social intranet, we get a similar set of answers.
"We put the names with the faces.""It gives us a small company feel.""I feel connected to everyone in the company.""I don't feel alone anymore.""Everything is in one place.""It's our single source of truth.""It's a game-changer for our company."
Even those customers who didn't set out to unify their company or improve their culture, report this outcome time and time again.
Imagine how much more you can do when the majority of your employees no longer see the company as a faceless machine, but as people they know and trust.
Communifire works. And our customer retention tells the story. 99% of customers are still using the platform after five years. You can read some of their stories here.
Based on your past enterprise software evaluations, you're probably thinking that this is a complicated and difficult process. With Communifire, it's straightforward and simple. We work hard to make this easy for you.
You may be wondering what the buying process looks like. It's likely that you have your own internal policies and a path that you usually follow to evaluate and choose a vendor. That's great. Please share that with us. And for those of you that don't have a process, we can help with that too.
Nine times out of ten, this is the path that our customers follow:
We know that launching a new intranet can be daunting. You might be thinking that this will take you a lot of time and resources. And you might be thinking that this is a complicated process that could end up costing you more than what you thought.
In your search for a new intranet platform, you’re probably talking with ten different vendors and hearing ten different versions about the implementation process. Some say that it takes 6 months. Some say 256 hours. Others have 20 different steps you have to go through. And then there are the vendors that hand you the software and leave it up to you to figure out.
This is confusing and stressful, and we believe this is just wrong. This is madness.
We believe that launching an intranet shouldn't be hard. So we make it easy—we do 90% of the work for you.
Communifire is trusted by some of the world's most thriving companies, 99% of which are still actively using the platform after 5 years. Since we started Axero over 10 years ago, we've launched hundreds of intranets of all sizes, in just about every industry—from small, 10 employee intranets, all the way up to massive rollouts with 250,000+ employees.
Our most successful engagements take 2-3 weeks (or less) to get you up and running. During those few weeks, the majority of your time will be spent populating the site with your content.
No matter what industry you are in, no matter how many employees you have, we know how to do this, and we are your guide. The Launch Process is the same, regardless of your employee count—and the outcome is the same. A successful intranet launch.
We eliminate the fear, confusion and stress, and give you clear a path—so you know what you’re getting into and how to get there. With the agreement out of the way, your sales representative will introduce you to our Customer Success team. We follow this plan of action:
Let's take a look at this a little closer. Here's what a typical Communifire implementation plan looks like.
This is a web based application you access through an internet browser. The majority (90%) of our customers choose to host in our private Amazon AWS cloud because we handle all the work for you—security, installation, setup, configuration, and ongoing updates. Communifire is a single-tenant application. This means that you get your own copy of the software and your own separate database–there's no mingling of data with other customers.
We use Amazon AWS for our hosting partner and have the latest and greatest technology setup for your security and redundancy. (You can get all of the tech and security details here.) Our cloud uptime for the past 11 years is excellent, at 99.999938% (That's 6 hours infrastructure downtime in the last ten years).
If you'd prefer to host on-premise, you can. Communifire is straightforward to install—and as part of our service, a member of our Customer Success team will walk you through the steps through an online screenshare (or web conference, or something like that) to make sure you have a smooth setup. You'll want to check out the installation guide.
We offer a free Communifire branded app in the public Apple and Google app store—available for all customers and all your employees. They can download it and login using their credentials—it's easy and it also works with your SSO provider.
We also offer a paid white-label version of the app—the benefits include:
Yes. 90%+ of our customers use some sort of SSO. We have plenty of options and can integrate with any SSO provider.
Active Directory and ADFS are the most common, we have deep integrations with them. We support SAML—which includes popular providers like Okta, OneLogin, SalesForce, and any other 3rd party SSO providers, including your own custom SSO mechanism. If you're a smaller organization, we integrate with Google G Suite and all of the social logins—Facebook, Twitter, LinkedIn, etc.
SSO takes less than an hour to setup.
If X is any of the software listed on this page, then yes, we integrate with X.
"What about Y, Tim? Can we integrate with that, too?"
Yes. There are plenty of options.
Sometimes out-of-the-box integrations with other platforms make sense. For example,
Communifire has tools built in to support all sorts of additional integrations, such as:
Many times, other integrations might take more effort than you need. Rather than direct integration, it might be easier to add a hyperlink to lead people to a time tracking or payroll system—Communfire comes with a popular widget called the LaunchPad that allows you to do exactly that.
We encourage our customers to ask an important question about the integration you're thinking about: Why?
Being able to answer these questions will help you realize whether you need integration or not. We are happy to assist.
Share your requirements and we'll help you with a solution.
Yes. See the answer above for some ideas. And to further answer this, I suggest that you look at our REST API. Our customers surprise us all the time by building all sorts of integrations with systems that we never imagined possible.
Share your requirements with us and we're happy to guide you to a solution.
Yes, to a high degree. Keep in mind that we do 99% of the customizations for you.
For the basics, you can:
You have a lot of control over how things look. Out-of-the-box, we've designed Communifire to be incredibly beautiful and functional. This means that we focus on making the user experience friendly, familiar, and flexible. It's a platform that removes barriers and is built to change with your needs.
Yes. We use the same security most banks use. Here is a quick overview:
Check out this page for all of the technical and security details.
Our customers have a strong voice when it comes to planning our development road-map. It's how Communifire grows and evolves. Since 2008, we've been working with customers to expand the value of communication, knowledge management, and collaboration into new areas, focusing on creating useful functionality and solutions.
We continuously improve and update our products. While we have internal roadmaps for future releases, we don't publish roadmaps with specific release dates.
If there's something you'd like to see added, share your requirements and we'll help you with a solution.
And there you have it, a quick 10,000ft view of the most common questions—and answers—that people are asking about Communifire.
We believe that every company deserves to have a unified team, sharing ideas and communicating efficiently. And we would love to help you achieve that.
Your intranet should help support your company's growth, not slow it down.
Discover how, with a 30-minute live demo.
Tim is president and co-founder of Axero Solutions, a leading intranet software vendor. He's also a bestselling author of Who the Hell Wants to Work for You? Mastering Employee Engagement. Tim’s been featured in Fortune, Forbes, TIME, Inc Magazine, Entrepreneur, CNBC, Today, and other leading publications.
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