Axero Solutions adds realtime chat to the company’s flagship Communifire social networking and collaboration product. The integrated communications system provides online chat capability and also combines Inbox and Realtime Chat into a single message stream.
(San Diego, CA, USA) – May 31, 2012 – Axero Solutions, a technology leader in the enterprise social collaboration and networking marketplace, has added a realtime chat feature to its popular Communifire social collaboration platform. Now Communifire users can see who else is online and chat with them by sending and receiving secure, private, instant messages.
The chat functionality is merged with the previous Inbox functionality. That means that when a message recipient is not online and available to chat they will receive an Inbox message notification instead – if they have enabled that option. Administrators can also decide whether to enable the chat option for all users or to limit chat to the user’s own circle of Communifire friends.
“The social tools in Communifire make asynchronous collaboration practical, but sometimes the ability to communicate via realtime messages is still a helpful, convenient option to have,” explains Tim Eisenhauer, Axero Solutions Co-Founder and Managing Partner. “So we decided to add Realtime Chat to our integrated messaging system as a way to ensure that Communifire is as flexible as possible to meet the specific, individual needs of our customers’ communities.”
Communifire is an easily customizable solution for any organization that wants the advantage of a first-rate online social networking and collaboration platform. Companies can develop their own Communifire communities to not only stimulate greater engagement and creative collaboration but to also reflect and bolster the organization’s unique brand and image. A business can add its own logos, colors, and fonts, for example, and can use Communifire features such as Realtime Chat as a sophisticated and responsive customer service platform.
Meanwhile Communifire is also available as a simple and easy SaaS product, which is a great option for companies that do not have a dedicated IT department and technological infrastructure. Although the platform can service a community with thousands of members, Communifire SaaS plans start at as little as $49 per month for organizations with as few as 10 users.
About Axero Solutions
Axero Solutions was founded in 2007 with a firm belief that the ways that people work together can be significantly improved through the power of social media. The company is led by a senior management team of proven innovators in the areas of technology, social collaboration, and customer service. Combining their industry expertise, thought leadership, and customer-centric focus they developed the company’s signature product, Communifire, an extremely agile and flexible social collaboration platform. Communifire expands creative collaboration, boosts employee engagement and satisfaction, and improves communication to enhance performance, productivity, and profitability.