A list of Sub-processors currently authorized by Axero Holdings LLC (“Axero”) to process Customer Data and assist Axero with respect to the provision of the applicable Service under the Axero Subscription Services Agreement is set out below:
|Sub-processor Entity||Brief Description of Processing|
|Hubspot||Client Interactions, Sales, Marketing, Communications|
|Amazon Web Services||Cloud infrastructure for our apps and services *|
|Site analytics (web) and customer interactions (email)|
|Intuit||Accounting and financial|
|Cheddar Getter||Recurring billing processor for legacy accounts|
|Mailgun||Email sending infrastructure **|
|Invoice Sherpa||Automated invoicing and communications|
|ChurnZero||Client Interactions, Sales, Marketing, Client Success, Platform Analytics, and Communications|
|Elastic||Search infrastructure for our apps and services|
* Amazon AWS hosting environment is the only location where customer intranet data is stored. The facility is SSAE 16 (SOC 1, SOC 2 Type II) and ISO 27001 compliant. All data is encrypted at rest using AES-256 and AES-256 FIPS 140-2 Level 3. DUO Security for MFA authentication for all internal access to the environment. And access to production is limited to select Axero team members.
** Mailgun is utilized for email sending infrastructure for clients that do not have their own infrastructure. Axero clients can op out of using Mailgun by updating email settings in your Axero intranet instance.
How to Subscribe to Receive Notification of Change in Sub-processors:
If you are a current Axero customer with a data processing addendum in place with Axero, you may subscribe to receive notifications of new Sub-processor(s) for each applicable Axero Service before Axero authorizes any new Sub-processor(s) to process personal data in connection with the provision of the applicable Service.
You can subscribe to receive email notifications for changes to Axero Sub-processors by emailing the following information to [email protected]:
- Customer Name
- Customer Address
- Executed copy of the Customer-Axero data processing addendum
To edit your email notification information, please re-submit a request to [email protected] with the subject title “Change in Contact Information” to Axero.
Right to Object to New Sub-processor:
A customer with a data processing agreement in place with Axero may object to Axero’s use of a new Sub-processor by notifying Axero promptly in writing within ten (10) business days after receipt of Axero’s notice in accordance with the mechanism set out above. If you object to a new Sub-processor, and that objection is not unreasonable, Axero will use reasonable efforts to make available to you a change in the applicable Service or recommend a commercially reasonable change to your configuration or use of the applicable Service to avoid processing of personal data by the objected-to new Sub-processor without unreasonably burdening you. If Axero is unable to make available such change within a reasonable time, which shall not exceed thirty (30) days, you may terminate the applicable agreement with respect only to those Service(s) which cannot be provided by Axero without the use of the objected to new Sub-processor by providing written notice to Axero at:
Axero Holdings LLC
401 Park Avenue South
New York, NY 10016