Your customers are the lifeblood of your business. Supporting them is essential, and providing a satisfying experience is vital to growing your business. But what if you could make that experience more personal and engaging?
Imagine having customer support software that your customers will love. Easy-to-use, simple to manage software that lets you deliver an exceptional online experience. The result? Lower costs and happy customers.
Communifire is social customer support software that combines collaboration, communication, and knowledge sharing tools into an integrated and secure platform. It gives you everything you need to build stronger customer relationships.
“Communifire is a great platform that gives us multiple ways to communicate with customers, partners, and staff. We use the platform to offer 24-hour customer service, support and self-help resources, self-help documentation, centralized location to share videos, articles, etc. It is also integrated tightly with our website. It’s phenomenal!”
Create vibrant online support communities where your customers can interact and help each other. Experts are easy to find. Questions get answered faster. You will reduce support costs by empowering your customers to share their knowledge and expertise.
Reduce phone and email support, because your customers can help themselves by searching or browsing information online. 24 hours a day, 7 days a week. Eliminate repetitive questions by documenting them and directing your customers to your searchable online knowldege base.
Communication is key to keeping your customers happy and satisfied. You want them coming back for more. Communifire brings all of your customer conversations into one place, with a variety of dynamic communication and collaboration tools to solve their issues faster and more efficiently.
Give your customers multiple channels to get the support they need. Track inbound tickets, provide a knowledge base tailored to your customers questions, engage in meaningful conversations, and provide the exceptional level of support your customers expect.
Communifire is easy to implement and simple to use. Your customers will love it and appreciate your dedication to serve them properly. You can get up and running in a few minutes. It’s designed to be super user friendly, so there’s virtually no learning curve.
You have a few choices in this space. Naturally, we think you should choose ours. Here’s why.
Communifire combines collaboration, communication, and knowledge sharing tools into one unified platform, in one secure location. Why do you need five different accounts with five different companies when you can have it all integrated and working together?
Communifire is one of the only social customer support software platforms built on a flexible architecture. This means that you can use it right out-of-the-box and be successful. And when your company grows, you can customize it to fit your needs, because Communifire grows with you.
We’ll help you set it up, customize it, and get up and running. Everyone at Axero is part of our customer support team and considers pleasing customers as the most integral part of their job description. Our success is tied directly to your success, so it’s our job to meet your expectations.
We’ll host it and run it on our servers for you, removing the hassle of managing the hardware, updates, and security. But if you’d rather host it yourself, you can.
Customize the look and feel of your site by uploading a logo and updating a few settings. For advanced control, you can include your own CSS styles and HTML layouts.
Communifire’s Case and Issue Tracker is the perfect tool for tracking everything, from external customer support requests to internal project tasks. Reduce phone and email volume by easily creating, monitoring, and solving customer support questions online. Keep cases organized by setting a status, priority, and category. Then add tags and assign them to the people who can help. Real-time notifications keep everyone involved and updated on its progress. Sort and filter cases by a color-coded status to quickly identify new, open, in-progress, or closed cases. You can configure just about everything to fit your existing workflows.
Discussion forums, the heart of classic online customer support communities, still maintain value and purpose today. Engage with customers and colleagues in open discussions about any topic surrounding your business. Create a place for customers to crowdsource answers, share their experiences, and connect with other customers to share insight and best practices. Use the “mark as answer” feature and add it to your searchable knowledge base for future reference. Add tags to quickly browse and search topics. Use the fine-grained permissions to give specific individuals the ability to curate all of the content, or open it up and give everyone the ability to drive moderation.
Help your customers help themselves. Build a living library of helpful documents, instructional materials, and self-help information. Communifire’s social customer support software makes old fashioned knowledge management modern. Reduce phone and email support and eliminate repetitive questions by directing your customers to your knowledge base … accessible 24/7. Make things easier for your customers and your business through the use of wikis. Attach files, photos, and videos to keep customers updated with the latest news, announcements, release information, and product updates.
Give your customers a voice. Let them help you drive innovation. Let them share their ideas. Voting, commenting, and like buttons bring the most important and favorable ideas to the top. Easily sort through customer ideas by highest-voted, most-recent, most-viewed, and most-commented. Get feedback by setting up polls and surveys. Allow your customers to share their experiences in a variety of ways. Crowdsource ideas and move your company forward.
With Communifire, your customer support community is your own … not someone else’s concept with your logo on it. You get full customization & full control. Provide your customers with quick access to your resources and information, including useful links, your company’s knowledge base, forums & discussions, polls & surveys, and many other resources and information types. Keep your customers up to date with your latest news, announcements, and updates. Highlight featured content and bring the latest and greatest to the surface.
Communifire’s Smart Search feature dramatically speeds up content discovery … because it analyzes your files as you upload them. It’s super smart, it knows what information your customers are allowed to find, and helps them find it … instantly. Your published content is automatically indexed, including wall posts, comments, and the contents of any PDF and Microsoft Office documents. Once your information is in Communifire, your customers are able to quickly search and find the answers they need. To make things even easier, customers can also target their search with filters and tags.
Allow your customers to participate in two-way conversations and discussions. With Communifire’s Comments feature, they can comment on just about everything, including blog posts, wikis, status updates, videos, photos, and even other comments. Make content more engaging. Improve documents. Build your knowledge base with customer feedback.
Make the most valuable information readily available to your customers. Allow them to browse content types by Most Recent, Most Viewed, Highest Rated, and Most Commented. As more customers view, rate, and comment, the most beneficial information surfaces to the top. They can easily sort through knowledge and answers by category, sub-category, date, and tags. It’s a quick way to get your trending content right to your customers.
Because Communifire keeps everything organized in real-time, everyone on your customer support team gets instant access and updates to the most recent customer queries. These updates will appear in your staff’s personal Activity Stream and Notifications. It brings everything customer service related directly to the people with the answers. So no matter where your employees are located, you always have one unified customer support team working together to help your customers.
Communifire is incredibly friendly to all sorts of different integrations. There’s really no limits.
About 85% of our customers use Active Directory integration or some sort of Single Sign-On features. Use the built in Open API and the powerful REST layer to push news and content into your Activity Streams and Notifications or pull data from Communifire into your own existing systems.
And since Communifire is also a social development platform, you can even add social features and its advanced ASP.NET custom controls directly inside your own software platforms. If you can imagine it, it’s likely you can do it too.
“The Communifire product is a stellar solution. I really wanted to thank you for everything you have done for us and the team here at OpenText.”
Senior Director, OpenText
“Before Communifire, it was next to impossible for us to assemble people to work on projects. Now it takes seconds to build a team, and we get to focus on actual work. For us it was a game changer.”
Senior Consultant, Department of IT, Government of India
“Communifire powers our intranet, our public facing website, and our blog. Super easy to use … and with every release it gets better and better – and that’s really cool.”