Your customers are important to you, naturally. You’re there for them by phone but they want to be able to get answers on their own, on your website, without bothering with the phone each time. What you want is an online community where your customers can interact with each other and you, to create tighter bonds, socially.
Many customers prefer to find information themselves instead of having to ask you for it.
Using the Communifire ASP.NET customer support system, you build out a knowledge base for customers to access using wikis, photos, videos and other files.
You can control who has access to it. Invite customers, prospects, partners, and anyone else you want. You can even expose some content to people who are not logged in.
Providing valuable resources to customers on your website is also a great way to expose them to your news and opinions through articles and blogs published in your community. These, in turn, can be exposed publicly, picked up by search engines and bring in new prospects to you site.
The Communifire ASP.NET customer support system has traditional customer support covered with a complete and flexible issue management system built in.
Track tickets, cases, bugs, help-desk requests, customer questions or anything else you’d like.
Customers can submit their private questions to your staff and track the status of the ticket as you work on it with them.
A ticket or case can be assigned to a particular member of your team – and you can also bring in additional participants to help out.
Everyone is kept informed through both email notifications and notifications – so your customers are not left hanging.
Create an online user group for your customers to share best practices with each other.
You can create sub-communities to facilitate customers with similar needs to discuss their uses of your product together to discover new uses and benefits.
Discussion forums also offer a way for customers to interact with you and other customers on commonly asked questions. Once submitted, these questions and answers become discoverable by search in the community, increasing the self-service potential.
Communifire provides a robust discussion forums platform for providing online customer support. It includes everything you’d expect. Forum groups, topics, threads, and comments.
Mark comments as “the answer” to help your customer find it quick. Vote answers up or down like StackOverflow. Tag, share, and like options are also included.
A full administration section is provided so you can manage everything you need to. Profanity filters, moderation, pruning, it’s all there for you. And it’s easy to use with little learning curve.
For the ultimate in social customer support, set up a private space for each of your customers.
This way their whole team can interact openly and actively with your team.
All the social tools of Communifire are available to you in the space so you can work on projects in depth, detailing goals, milestones, task lists, and specifications while documenting progress along the way with quick updates on the wall, photos and videos.
Create a genuine partnership with your customers, one that features clear communication and stronger relationships.
Forget about shared network drives and FTP. Upload and manage your files in Communifire. Word docs, Excel spreadsheets, PowerPoint presentations, PDF’s, images – Communifire handles them all.
Full search capabilities based on the Lucene Search Engine. Communifire is even smart enough to search the content inside MS Office and Open Office documents.
Files and documents become collaborative with comments, liking, and ratings. Automatic versioning and robust permissions are built in. Preview files and documents before downloading using the file viewer. And share them quickly and easily with others.
Once you’ve connected people to each other and the information they need, the next logical step is to connect people to information and updates from your other applications as well.
This might be with such simple connections as links to other systems, Active Directory integration and single sign-on (SSO). Or more sophisticated integrations that bring systems into the Communifire user interface, delivering news from other websites into users activity streams, notifications, and spaces, while adding Communifire’s social functionality (comments, likes, ratings) to “apps” from your other systems.
Integrating with the Communifire social platform makes your other applications social, to increase sharing and collaboration all within a single ecosystem.
Communifire is an ASP.NET customer service framework. It has incredible power to change how you support your customers immediately while offering incredible flexibility to solve countless other challenges in a single solution.
Go far beyond changing the logo and choosing between a variety of templates. With a basic understanding of CSS you can dramatically change the look and feel of your intranet to create a seamless interface with your other websites — or simply to provide a unique user experience.
With a basic understanding of HTML, you can go even further, easily moving items around on a page to quickly (in a matter of hours) make something completely unrecognizable from the Communifire that you install in 2 minutes.
With a basic understanding C#, all limitations fall away. You can add new apps to the platform, bring in updates from other systems to populate the activity stream or notifications, or use Communifire’s broad range of applications and features in new and creative ways.
Communifire is an incredibily rich social platform. It contains all of the features you need to build and retain customer relationships.
Brings together all the new stuff that you need to know about from the people and groups you are connected to.
Engage people in an open discussion about a question or topic. Highlight answers and make them part of your knowledge base.
Support your community by keeping track of questions, providing IT support, or handling customer support tickets.
A complete enterprise level wiki platform. Collaborate on living documents, publish them to your knowledge base to provide self-service support.
Use spaces to bring people together with common interests. Let your community self-organize to create a rewarding social experience.
Files and documents become collaborative with comments, liking, and ratings. Upload, organize, share, manage versions, & preview online.
Create and post events, meeting, happenings, and more. Invite others and collect RSVP’s. Get reminders and set up recurring events.
Instantly communicate in real-time. See who’s online and open up a conversation. Bring entire groups together with group messaging.
A complete photo & video sharing experience. Upload and share photos in albums. Share your own video productions or the best of the web.
Source thoughts, opinions, and ideas from your employees, customers, and partners. Voice ideas, vote them, and bubble the best to the top.
Encourage community engagement. Members compete with themselves and with each other to earn points for contributing to the community.
A complete enterprise level blogging platform. Open a channel for people to communicate and encourage the sharing of ideas and opinions.
Communifire is developed using the ASP.NET Framework, C#, MS AJAX, jQuery and Microsoft SQL Server with generous notations. Learn more about the technology, architecture, and security of Communifire.
Communifire is more than customer service – it’s an extensible ASP.NET based social business platform. Discover how you can make new tools, create useful integrations, and deliver next-generation online experiences.
Dig deeper into Communifire and check out our vast documentation and developer how-to’s. We’ve created these resources for ASP.NET developers in mind, so you can jump right in to solve specific problems.
“The Communifire product is a stellar solution. I really wanted to thank you for everything you have done for us and the team here at OpenText.”
Senior Director, OpenText
“We implemented our corporate social intranet with Communifire and we are more than pleased with the team, the product, and the professionalism exhibited.”
Senior Consultant, PhillipCapital
“Communifire powers our intranet, our public facing website, and our blog. Super easy to use … and with every release it gets better and better – and that’s really cool.”