ASP.NET customer service software, bug & issue tracking, and customer communities.

Provide self-service & self-help.

Many customers prefer to find information themselves instead of having to ask you for it.

Using the Axero ASP.NET customer support system, you build out a knowledge base for customers to access using wikis, photos, videos and other files.

You can control who has access to it. Invite customers, prospects, partners, and anyone else you want. You can even expose some content to people who are not logged in.

Providing valuable resources to customers on your website is also a great way to expose them to your news and opinions through articles and blogs published in your community. These, in turn, can be exposed publicly, picked up by search engines and bring in new prospects to you site.

Full issue & bug tracking built right in.

The Axero ASP.NET customer support system has traditional customer support covered with a complete and flexible issue management system built in.

Track tickets, cases, bugs, help-desk requests, customer questions or anything else you’d like.

Customers can submit their private questions to your staff and track the status of the ticket as you work on it with them.

A ticket or case can be assigned to a particular member of your team – and you can also bring in additional participants to help out.

Everyone is kept informed through both email notifications and notifications – so your customers are not left hanging.

Build a customer community.

Create an online user group for your customers to share best practices with each other.

You can create sub-communities to facilitate customers with similar needs to discuss their uses of your product together to discover new uses and benefits.

Discussion forums also offer a way for customers to interact with you and other customers on commonly asked questions. Once submitted, these questions and answers become discoverable by search in the community, increasing the self-service potential.

Launch support discussion forums.

Axero provides a robust discussion forums platform for providing online customer support. It includes everything you’d expect. Forum groups, topics, threads, and comments.

Mark comments as “the answer” to help your customer find it quick. Vote answers up or down like StackOverflow. Tag, share, and like options are also included.

A full administration section is provided so you can manage everything you need to. Profanity filters, moderation, pruning, it’s all there for you. And it’s easy to use with little learning curve.

Create private spaces for team collaboration and individual customers.

For the ultimate in social customer support, set up a private space for each of your customers.

This way their whole team can interact openly and actively with your team.

All the social tools of Axero are available to you in the space so you can work on projects in depth, detailing goals, milestones, task lists, and specifications while documenting progress along the way with quick updates on the wall, photos and videos.

Create a genuine partnership with your customers, one that features clear communication and stronger relationships.

Document management and file sharing.

Forget about shared network drives and FTP. Upload and manage your files in Axero. Word docs, Excel spreadsheets, PowerPoint presentations, PDF’s, images – Axero handles them all.

Full search capabilities based on the Lucene Search Engine. Axero is even smart enough to search the content inside MS Office and Open Office documents.

Files and documents become collaborative with comments, liking, and ratings. Automatic versioning and robust permissions are built in. Preview files and documents before downloading using the file viewer. And share them quickly and easily with others.

Integrate with anything and everything.

Once you’ve connected people to each other and the information they need, the next logical step is to connect people to information and updates from your other applications as well.

This might be with such simple connections as links to other systems, Active Directory integration and single sign-on (SSO). Or more sophisticated integrations that bring systems into the Axero user interface, delivering news from other websites into users activity streams, notifications, and spaces, while adding Axero’s social functionality (comments, likes, ratings) to “apps” from your other systems.

Integrating with the Axero social platform makes your other applications social, to increase sharing and collaboration all within a single ecosystem.

Customize and make it your own. Endless possibilities.

Axero is an ASP.NET customer service framework. It has incredible power to change how you support your customers immediately while offering incredible flexibility to solve countless other challenges in a single solution.

Go far beyond changing the logo and choosing between a variety of templates. With a basic understanding of CSS you can dramatically change the look and feel of your intranet to create a seamless interface with your other websites — or simply to provide a unique user experience.

It’s easy to add your own snippets of content or javascript throughout the site. And you can easily change the word choice or language used anywhere in the interface.

With a basic understanding of HTML, you can go even further, easily moving items around on a page to quickly (in a matter of hours) make something completely unrecognizable from the Axero that you install in 2 minutes.

With a basic understanding C#, all limitations fall away. You can add new apps to the platform, bring in updates from other systems to populate the activity stream or notifications, or use Axero’s broad range of applications and features in new and creative ways.