With the coronavirus (COVID-19) situation developing, we believe it’s important to be transparent about how Axero is responding to the outbreak. Our philosophy is to approach this situation with transparency, empathy and urgency. Axero’s top priority is the health and safety of our employees and those we serve, including customers, partners, and prospects. We care deeply about our customers and have all hands on deck to support them through this developing situation.
The information below is based on our guidelines and practices as of March 13, 2020. We will update this post to reflect any changes to our plan.
Remote Work
Axero has always been a strong proponent of remote work. 100% of our team has the opportunity to work remotely.
Employee Travel
All company-related travel is suspended until further notice. We believe that limiting travel is our safest and best option for reducing the risks of infection. For personal travel, we are asking all employees who travel by airplane or cruise ship to self-quarantine for 14 days upon their return.
Business Continuity
Axero maintains business continuity and disaster recovery plans focusing both on preventing outage through redundancy of systems and business operations. We also have rapid recovery strategies in the event of an availability or performance issue.
Whenever customer-impacting situations occur, Axero’s goal is to quickly and transparently isolate and address the issue. Identified issues are published on the Axero Customer Support Community and are subsequently updated until the issue is resolved. Learn more in Axero’s Security and Risk Management policy. At this time it is business as usual and we are closely monitoring our technology infrastructure.
Internal Communications
We continue our commitment to transparency and sharing information with employees as the situation develops. Our leadership teams are using our internal communications tools (Axero), Slack, and/or email, to update employees on the latest developments and anticipate concerns or questions they may have. We want to do everything we can to minimize panic and maximize safety.
Commitment to Customers and Partners
Whether you are working remotely or at the office, your Axero team is all hands-on deck to provide additional support to you and your team. We understand that many customers are shifting their employees to remote work situations—and that your Axero intranet can be a helpful tool to support this transition.
We are here to help your team stay connected and engaged with Axero. Should you have any questions on utilizing your Axero intranet to support remote work, please let us know. We are here to help you.
We trust this information is helpful in understanding how Axero’s responding to coronavirus. We appreciate the continued support from our employees and customers. Thank you for placing your trust in us.
Keep Communication Strong with Axero
Axero has many tools to help you communicate with your employees, no matter where they are. Here are resources that walk you through how these features work.
- Make an Announcement – Share announcements with your employees—whether you’re communicating urgent information to your whole team or sensitive information to a small group. This guide explains how to make different announcements in Axero.
- Display Featured Content on Your Homepage – The intranet homepage is the first thing your employees see. Here’s how to feature information front-and-center on the homepage.
NOTE – We encourage you to set your intranet homepage as the browser home screen for your employees if you have not done so already.
- Apple and Google Apps – Reach your people on their mobile devices. Here’s how to push information to your people right away with the Axero Apple and Google Apps.
- Make a Global Announcement – Send push notifications, in-app notifications, and email notifications to all your users at once.
