Implementing a new intranet solution is about more than just installing software. From planning to implementation to roll-out, we're here to help — every step of the way.
When you sign up for one of our Launch Packages, you'll get tailored implementation that leverages all of Communifire's capabilities for your organization — and the confidence to get your team up and running quickly.
"Axero's Launch Package support is excellent because it gets you up and running quickly. Questions are answered immediately. Ongoing support helps us increase the use of additional features."
"Communifire and Axero's support have been excellent. It's easy to use, and the setup was painless. I like the PageBuilder and ease of publishing. It has a nice blend of features."
"Customer support with Communifire is one of the best I've experienced on any online platform. My question was answered almost immediately after posting in the forums, and I had a solution to my problem in less than 5 minutes."
"We ended up choosing among Communifire, Igloo, and Jive. We did free trials of all three, but we kept going back to Communifire. It was the one we liked the best."
"The level of customization is impressive, almost nothing we can't do with it! Intuitive design makes the software easy to use. It opened our eyes to the resources we have available to engage our people."
"While the product is great, the best part about Communifire is the people! You can expect only the best level of support from the Axero team. They're not just solution-oriented, they're people-oriented!"
"The technology is unmatched. The support is excellent—very direct, very fast, and very friendly. They're at the forefront of technology and intranet solutions. Communifire is one of the best tools we have purchased in a long time."
"We deployed Communifire as a community platform for our certification course trainees and graduates. It is being used for our entire community of 1500 plus. Pros: Flexibility and ease of use. Support. Support. Support. Did I say excellent support?"
We've helped hundreds of customers launch Communifire in organizations of all sizes — and we know what works. Our Launch Packages include a customized implementation plan and training to match your business needs.
With a deep-dive into Communifire's features, plus insight into how they can help you meet your own business goals, you'll get set up faster and rest assured that your intranet roll-out will be a success.
Full-service support during implementation, as well as ongoing support and guidance.
The Platinum Launch Package is our full-service launch package, designed to help you get the absolute most out from your Communifire intranet. A dedicated Customer Success Manager will work with you to develop a customized implementation and roll-out plan that's based on your company's structure, business, and goals.
You'll get detailed technical training on all Communifire functionality, and how to be strategic about solving your business challenges and meeting your goals using Communifire’s features. When it comes time for implementation, your Customer Success Manager will help you build your Communifire experience — so you’ll know you’re starting off on the right foot.
But it doesn't end there. You’ll also have ongoing training and support, so as you expand your Communifire implementation to incorporate new features, you’ll always have the help you need.
Large organizations 10,000+ users
Get technical training on Communifire features, and expert tech support when you implement your Communifire intranet.
The Enterprise Launch Package is designed to help you plan and implement your Communifire solution to ensure success from the very beginning. A dedicated Customer Success Manager will work with you to develop a customized implementation and roll-out plan that's based on your company's structure, business, and goals.
You'll get detailed technical training on all Communifire functionality. And when it comes time for implementation, a dedicated Support Representative will help you build your Communifire experience — no trial-and-error or struggling in the dark.
Medium-to-large organizations500 to 10,000 users
Get a custom plan and a deeper dive on Communifire functionality.
The Premium Launch Package is designed to make sure you understand the full set of Communifire features so you can leverage them for your business. A dedicated Customer Success Manager will work with you to develop a customized implementation and roll-out plan that's based on your company's structure, business, and goals.
You'll also receive detailed technical training on all Communifire functionality.
Small-to-medium organizations100 to 500 users
Get your intranet off the ground with a custom roll-out plan.
The Basic Launch Package is designed to get your intranet implementation off the ground. We'll work with you to develop a customized implementation and roll-out plan that's based on your company's structure, business and goals.
A Communifire specialist will also walk you through the platform and provide guidance as you define and set up your Spaces.
Small teams15 to 100 users
In addition to launch packages and implementation services we offer consulting and installation services.
Communifire supports all sorts of single sign-on integrations, from Active Directory and ADFS/SAML, to Azure, custom setups, and social logins.
Get help and improve your intranet with one-on-one assistance from Communifire experts. We’ll provide the resources you need to continue being successful with Communifire.
The On-Premise Installation Package is designed for new customers on the Communifire software who are hosting on-site that need expert guidance to install the software on your server infrastructure.
Deploy Communifire on your own web server farm. Great for organizations that have lots of users and high capacity. We'll guide you every step of the way in configuring Communifire to run efficiently on your own web farm. This includes setup guidance, configuration, authentication, media servers, caching, and more.
Our support team can help you create custom homepages and page layouts that aggregate content from your spaces and provide direct access to information your people need and what you want them to access. These include landing pages and Space homepages.
We'll walk you through the product and answer any questions you have.