Social Customer Support Software & Customer Support Communities.
Your customers are the lifeblood of your business. Supporting them is essential, and providing a satisfying experience is vital to growing your business. Axero gives you the tools to build customer relationships, launch customer support communities, provide self-help resources, and increase customer loyalty and satisfaction.
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Axero is a great platform that gives us multiple ways to communicate with customers, partners, and staff. We use the platform to offer 24-hour customer service, support and self-help resources, self-help documentation, centralized location to share videos, articles, etc. It is also integrated tightly with our website. It's phenomenal! — Chuck Vigeant, President, Clearify
See why 97% of Axero customers are still actively using the platform after 5 years.
Axero Helps Your Business
You have a few choices in this space. Naturally, we think you should choose ours. Here's why.
Create vibrant online support communities where your customers can interact and help each other. Experts are easy to find. Questions get answered faster. Reduce support costs by empowering your customers to share their knowledge and expertise.
Reduce phone and email support, because your customers can help themselves by searching or browsing information online. 24 hours a day, 7 days a week. Eliminate repetitive questions by documenting them.
Communication is key to keeping your customers happy and satisfied. Axero brings all of your customer conversations into one place, with a variety of dynamic communication and collaboration tools.
Give your customers multiple channels to get the support they need. Track inbound tickets, provide a knowledge base tailored to their questions, engage in meaningful conversations.
Axero combines collaboration, communication, and knowledge sharing tools into one unified platform, in one secure location. Why do you need five different accounts with five different companies when you can have it all integrated and working together?
Axero is one of the only social customer support software platforms built on a flexible architecture. This means you can use it right out-of-the-box and be successful. When your company grows, you can customize it to fit your needs, because Axero grows with you.
We'll help you set it up, customize it, and get up and running. Everyone at Axero is part of our customer support team and considers pleasing customers as the most integral part of their job description. Our success is tied directly to your success.
We'll host it and run it on our servers for you, removing the hassle of managing the hardware, updates, and security. But if you'd rather host it yourself, you can.
Customize the look and feel of your site by uploading a logo and updating a few settings. For advanced control, you can include your own CSS styles and HTML layouts.
Axero is easy to implement and simple to use. Your customers will love it. You can get up and running in a few minutes — there's virtually no learning curve.
Axero's Case and Issue Tracker is the perfect tool for tracking everything, from external customer support requests to internal project tasks. Reduce phone and email volume by easily creating, monitoring, and solving customer support questions online. Track Customer Service Requests, Project Tasks, and Everything Else.
Discussion forums, the heart of classic online customer support communities, still maintain value and purpose today. Engage with customers and colleagues in open discussions about any topic surrounding your business. Create a place for customers to connect with each other, share ideas, and get answers fast.
Help your customers help themselves. Document every question your customers ask, then organize them into an online resource that can be searched. Save time by directing your customers to your helpful online resources. Build a living library of helpful documents, instructional materials, and self-help information. Reduce phone and email support and eliminate repetitive questions by directing your customers to your searchable online knowledge base.
Take Ideas from Concept to Reality. Give your customers a voice. Let them help you drive innovation. Let them share their ideas. Voting, commenting, and like buttons bring the most important and favorable ideas to the top. Easily sort through customer ideas by highest-voted, most-recent, and most-commented.
Axero's Smart Search feature dramatically speeds up content discovery because it analyzes your files as you upload them. It's super smart, it knows what information your customers are allowed to find, and helps them find it instantly. Your published content is indexed as soon as you create it.
With Axero, your customer support community is your own ... not someone else's concept with your logo on it. You get full customization & full control. Provide your customers with quick access to your resources and information, including useful links, featured content, and personalized feeds.
Allow your customers to participate in two-way conversations and discussions. With Axero's Comments feature, they can comment on just about everything, including blog posts, wikis, status updates, videos, photos, and even other comments. Make content more engaging. Improve documents. Build your knowledge base with customer feedback.
Bring the Latest and Greatest to the Top. Make the most valuable information readily available to your customers. Allow them to browse content types by Most Recent, Most Viewed, Highest Rated, and Most Commented. As more customers view, rate, and comment, the most beneficial information surfaces to the top.
Keep Everyone on the Same Page. Create private spaces for your valued customers to collaborate together and with your team. Instantly, your support becomes more personal and more human. Because Axero keeps everything organized in real-time, everyone on your customer support team gets instant access to the full history and context of every customer interaction. You'll solve problems faster with sharpened solutions.
Now you have unlimited possibilities. Axero is incredibly friendly to all sorts of different integrations. There's really no limits. About 85% of our customers use Active Directory integration or some sort of Single Sign-On features. And since Axero is also a social development platform, you can even add social features and its advanced ASP.NET custom controls directly inside your own software platforms.
Whether you are a small business or a large enterprise, you get a single, integrated platform for multiple solutions. From branding and customization, to integrating with your existing systems, you can make it truly your own.
Your business is unique. Axero is designed to be flexible, you have full control over how it works for you. Axero doesn't require lots of training -- because it was designed with concepts you are already familiar with. Axero gives you an exceptionally fluid interface that adapts automatically based on the device you are using.
“The experience has been wonderful overall. The support team is always there when you need help, making everything feel easy and reassuring. The onboarding process is smooth and straightforward, so you can get started quickly without any hassle.”
Karan S.
Algoma University
“Working with the Axero team has been a wonderful experience. I started out new to Axero software, but thanks to the helpful Axero Library and the ability to reach out to my Axero rep with questions, learning and training others has been really smooth and stress-free.”
Allison H.
Hylant Group
“It has been perfect to understand and navigate—very user-friendly. The staff are responsive and always willing to help find a solution.”
Camryn R.
POET
