See Axero in Gartner's Magic Quadrant for Intranet Packaged Solutions.Gartner

Online community software platform.

The community software that delivers personalized content to everyone.

Spark engagement with your customers, partners, and employees with a vibrant community platform that builds relationships and grows your brand. With Axero, you have one platform that drives personalized experiences for your customers and keeps them coming back—a true community portal designed for engagement and collaboration.

online community software platform
Rating 4.5/5 | 53 reviews

"A modern community software with brilliant customer support."

Rating 4.2/5 | 60 reviews

"Our go-to user-friendly community and collaboration platform!"

Rating 4.5/5 | 53 reviews

"We have better collaboration and better connection between team members."

See Axero in Gartner Market Guide for Intranet Solutions.

Your own community software platform for just about anything.

Need a customer engagement platform that connects audiences to your brand, company information, and support team? Or maybe you want to communicate with partners and collaborate on projects in one always-accessible portal?

No matter who your audience is, Axero combines the best features of social networking, community software, content publishing, and collaboration tools for a fully customized community platform. Build stronger relationships with your prospects, current customers, and partners by giving them an easy-to-navigate place to interact with your organization.

community software

The ease of use allows us to quickly connect and share solutions and best practices. Our team can manage the site easily as it doesn’t rely heavily on development to make updates or simple UI changes. With robust integrations, we can connect with our current tech stack with ease.

— Thu Vo
Project Manager, The Climate Pledge
Social Community Platform

An online community platform that delivers exceptional user experience.

Customer experience is the key to lasting customers—and any person you serve. With Axero, you have a robust community software that drives engagement, communication, and collaboration with your audience. Give the people you serve a voice with an interactive space to ask questions, chat with other members, and connect with your organization. You get an all-in-one community platform that becomes an extension of your company.

online community platform activity stream

Get the word out to your audience. Move projects forward.

Create a space for any topic you want—a volunteer page, company blog, or special events. Communicate to community members and give them access to documents, announcements, and calendars. Bring partners, contractors, or freelancers into projects with real time co-collaboration tools. No matter what your purpose is, Axero is the place to communicate with your members and move projects forward.

community software homepage
Public and Private Spaces

Open your community to the public or keep sections private.

Give your members an experience tailored to their interests with granular permissions that set the tone for their user experience. Open your entire community platform to the public, create private spaces, or hybrid communities. You also have unlimited spaces to further segment your community into groups.

online community platform workspaces
Content Publishing Tools

Content that sparks engagement.

With Axero’s easy-to-use content creation tools, you can share rich content with your community members. Embed videos, publish wikis, create blogs, and centralize important announcements. Axero is equipped with easy-to-use publishing tools and templates so you can create engaging messages that commands attention.

community software news and announcements
Who we serve

Millions of employees and hundreds of clients.

Axero is trusted by the world’s most innovative, productive, and employee-centric organizations.

See all client stories
Toyota Charter Amazon Johns Hopkins Edwards Lifesciences Benjamin Moore Arco Wiley Credit Agricole CHG Seneca College Cognex
Secure Knowledge Management

Self service with a smile—empower audiences to resolve their own questions.

These days, everyone expects quick answers to questions. Centralize important information, like frequently asked questions, so members can answer their own questions—while you build transparency and trust. You also alleviate team resources by empowering customers and members to quickly resolve their own inquiries.

Knowledge management for online communities
Mobile App

A fully branded mobile experience. Your community software, everywhere, anywhere, anytime.

Give people access to your community hub from anywhere. With Axero’s mobile white label app, your community members have full access to your branded community platform on any smart device. Customers and partners can connect with each other and take action like never before. Access spaces, people, and tasks—your community hub is always just a click away.

Learn more about mobile apps

Mobile community software app
Community & Customer Support Inquiries

Bridge the gap between customer and your business—open two-way conversations.

Create a space where customers can reach out to your team and feel heard. Axero’s ticketing feature allows community members to submit private cases directly to your team, while tracking inquiries to completion on the backend.

Each case has a status, a priority, and milestones—so you can track consistent action and follow-up, and associate it with other cases to track resolution of a larger issue. Your community members will know they’re being taken care of, and you will know that nothing is falling through the cracks.

Help desk for online communities
Q&A Forums

Turn a discussion forum into an interactive experience. Give your members a voice.

A helpdesk that actually helps. Get people talking to each other with an interactive Q&A forum. Axero’s discussion forum feature also allows you to host threads for anyone to start and join conversations on any topic. Get product feedback, create customer community conversations, and connect members to each other. Answers become part of your community platform’s searchable knowledge base.

online community software discussion forums
Fully Customizable and Branded Pages

Create a community page that makes your brand come to life.

Axero is fully customizable so your community platform captures your company voice and brand. Match your company colors, logos, and design with drag-and-drop elements and easy-to-use design tools. Customize the user navigation and map where you want content to live. Axero also has hundreds of REST APIs—so nothing holds you back from making your vision come to life. You have the power to make your community platform a welcoming place that members love to visit.

customizable online community platform

There is no other platform that allows us to communicate with our customers and our partners with such a wide variety of information. If you have information and if your product demands a lot of information, then this is the product to go to.

— Chuck Vigeant
Owner and Chief Architect, Clearify
Member Directory

A member directory that brings people together.

Connect people to leaders, team members, and each other with Axero’s member directory. Flexible customization fields allow you to tailor user data to match your brand and culture. Know who’s who and easily find contact information. Build a community that feels personalized and human.

member directory for online community software
Community Calendars

Feel like a community—share events and important dates with community calendars.

Hosting a webinar and want to share it with your community? Get the word out to community members about important dates and events. Axero has personal and group calendars that details deadlines, events, and anything you want to mark on a calendar. Send RSVPs, set reminders, and make updates to your invitations. Set the tone for an inviting atmosphere by bringing everyone together with Axero’s powerful calendar and scheduling tools.

online community calendars
Instant Messenger and Chat

Give and get answers in real time. Move work forward.

Take conversations to the next level. With Axero’s chat tool, community members can spark individual and group conversations on the spot. On any smart device or desktop, reach out to community members to have meaningful, rich conversations that move projects and tasks forward.

chat app for online communities
User Engagement and Analytics

Know how your community is engaging. Get visibility into key performance metrics.

Measure the success of your community platform with Axero’s built-in analytic tools. Analyze content performance and see what’s receiving the most interactions. Gather insight into high-traffic spaces and view overall site traffic to your page. You can even connect to your Google Analytics account, too!

Analytics for online communities

It’s a place to connect with opportunities and use your voice to impact our projects, to participate in learning experiences and activities, and to impact education, advocacy and research.

— Tiffany Westrich-Robertson
CEO and Founder, AiArthritis

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Intranet Software Features

Frequently asked questions.

At Axero, we’re proud to offer top-notch support that truly sets us apart from the competition. We provide free upgrades and access to our customer community as standard with all plans, but for those looking for even more advanced options – Service Level Agreements (SLAs) are available too!

Our extraordinary commitment to delivering exceptional service can be felt by every single user of our online community software; everyone here wants you to succeed so much that they believe making happy customers a priority should actually form part of their job description! Regardless of how complex or unique an issue may be, you will always get honest responses fast – plus any potential solution suggested is sure not just meet your needs: it’ll exceed them.

Unlock the full potential of your online community with an implementation plan from Axero! We provide you with comprehensive support to develop an effective strategy for rolling out your community platform and reaching the objectives in mind. Our expertise will help guide you through all aspects, including navigation, technical concepts, tactical solutions to challenges and utilization of key features – ensuring success upon launch!

Get the best of both worlds when it comes to your online community platform. With Axero, you can choose between our reliable cloud servers and on-premise installation that offers deeper customization options tailored to fit your organization’s needs perfectly.

Cloud hosting provides a hassle free experience with no need for hardware management or software updates – leaving all security concerns in our capable hands!

On-premise installation allows for maximum flexibility giving you ultimate control over features as well as robust security measures should they be necessary. Let Axero help get exactly what is needed from an intranet platform solution today!

Yes. Axero revolutionizes collaboration with tailored Spaces for each sub-community, department or workplace. It eliminates the need to learn complex software, as staff and members can jump right in without disruption! Streamline communication, manage schedules seamlessly, share files effortlessly – all within one unified platform. Experience simpler organization today with Axero’s intuitive design made easy for everyone!

Yes. Get the most out of your online community platform with Axero’s intuitive and streamlined apps for Android or iOS. With an active license, downloading these user-friendly tools is easy and completely free – just head to Google Play or iTunes App Store! We also offer white-label apps to match your brand.

At Axero, we prioritize the security of your data. Our secure tools and infrastructure keep all customer information isolated in its own individual database instance—fully protected with industry-leading application security, TLS/SSL encryption solutions, backup protocols and hardened operating systems. Your success is our priority!

Yes! Make life easier for your organization and its community members by taking advantage of our integrated single sign-on! Our system includes secure support with leading platforms, directory services, 3rd parties, social logins and more to provide the best possible experience.

Here are some of the integrations we support today:

  • Microsoft 365
  • Google Workspace
  • Slack
  • Zoom
  • ServiceNow
  • Twilio
  • Dropbox
  • Splunk
  • Active Directory, ADFS, Azure, OpenID
  • jQuery, SQL Server
  • SAML
  • 3rd parties: Onelogin, Okta, Etc.
  • Social logins: Google, Facebook, LinkedIn, Twitter.
  • And more!