Online community software platform.

An online community platform that delivers exceptional user experience.

Customer experience is the key to lasting customers—and any person you serve. With Axero, you have a robust community software that drives engagement, communication, and collaboration with your audience. Give the people you serve a voice with an interactive space to ask questions, chat with other members, and connect with your organization. You get an all-in-one community platform that becomes an extension of your company.

Get the word out to your audience. Move projects forward.

Create a space for any topic you want—a volunteer page, company blog, or special events. Communicate to community members and give them access to documents, announcements, and calendars. Bring partners, contractors, or freelancers into projects with real time co-collaboration tools. No matter what your purpose is, Axero is the place to communicate with your members and move projects forward.

Open your community to the public or keep sections private.

Give your members an experience tailored to their interests with granular permissions that set the tone for their user experience. Open your entire community platform to the public, create private spaces, or hybrid communities. You also have unlimited spaces to further segment your community into groups.

Content that sparks engagement.

With Axero’s easy-to-use content creation tools, you can share rich content with your community members. Embed videos, publish wikis, create blogs, and centralize important announcements. Axero is equipped with easy-to-use publishing tools and templates so you can create engaging messages that commands attention.

Self service with a smile—empower audiences to resolve their own questions.

These days, everyone expects quick answers to questions. Centralize important information, like frequently asked questions, so members can answer their own questions—while you build transparency and trust. You also alleviate team resources by empowering customers and members to quickly resolve their own inquiries.

A fully branded mobile experience. Your community software, everywhere, anywhere, anytime.

Give people access to your community hub from anywhere. With Axero’s mobile white label app, your community members have full access to your branded community platform on any smart device. Customers and partners can connect with each other and take action like never before. Access spaces, people, and tasks—your community hub is always just a click away.

Learn more about mobile apps

Bridge the gap between customer and your business—open two-way conversations.

Create a space where customers can reach out to your team and feel heard. Axero’s ticketing feature allows community members to submit private cases directly to your team, while tracking inquiries to completion on the backend.

Each case has a status, a priority, and milestones—so you can track consistent action and follow-up, and associate it with other cases to track resolution of a larger issue. Your community members will know they’re being taken care of, and you will know that nothing is falling through the cracks.

Turn a discussion forum into an interactive experience. Give your members a voice.

A helpdesk that actually helps. Get people talking to each other with an interactive Q&A forum. Axero’s discussion forum feature also allows you to host threads for anyone to start and join conversations on any topic. Get product feedback, create customer community conversations, and connect members to each other. Answers become part of your community platform’s searchable knowledge base.

Create a community page that makes your brand come to life.

Axero is fully customizable so your community platform captures your company voice and brand. Match your company colors, logos, and design with drag-and-drop elements and easy-to-use design tools. Customize the user navigation and map where you want content to live. Axero also has hundreds of REST APIs—so nothing holds you back from making your vision come to life. You have the power to make your community platform a welcoming place that members love to visit.

A member directory that brings people together.

Connect people to leaders, team members, and each other with Axero’s member directory. Flexible customization fields allow you to tailor user data to match your brand and culture. Know who’s who and easily find contact information. Build a community that feels personalized and human.

Feel like a community—share events and important dates with community calendars.

Hosting a webinar and want to share it with your community? Get the word out to community members about important dates and events. Axero has personal and group calendars that details deadlines, events, and anything you want to mark on a calendar. Send RSVPs, set reminders, and make updates to your invitations. Set the tone for an inviting atmosphere by bringing everyone together with Axero’s powerful calendar and scheduling tools.

Give and get answers in real time. Move work forward.

Take conversations to the next level. With Axero’s chat tool, community members can spark individual and group conversations on the spot. On any smart device or desktop, reach out to community members to have meaningful, rich conversations that move projects and tasks forward.

Know how your community is engaging. Get visibility into key performance metrics.

Measure the success of your community platform with Axero’s built-in analytic tools. Analyze content performance and see what’s receiving the most interactions. Gather insight into high-traffic spaces and view overall site traffic to your page. You can even connect to your Google Analytics account, too!