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I know some of you have been thinking about gifting my book, Who the Hell Wants to Work for You? Mastering Employee Engagement, to your boss, your former boss, or your soon-to-be former boss. It’s also a great gift—and a great conversation starter—for...
Employees who have been with your company for ten or more years are the highest contributing members of your team, yet they are also at the highest risk of disengagement. Here’s what burnout among this group means to your business and what you can do t...
As healthcare gobbles up an ever-increasing portion of our economy, more of us try to solve its many problems. I’ve heard from a number of medical professionals who responded to The Biggest Challenge at Work. I’ve included some of their concerns in the...
We spend so much of our lives planning and striving for success. But what happens when we get what we want? Do we know what enough looks like? Do we have a plan for dealing with success?
In the last post, How to Engage Remote Employees, we talked about all the things a manager can do to keep a virtual team going. As the saying goes, you can lead a horse to water, but you can’t make him drink. Wouldn’t it be nice if we didn’t have to do...
Axero has been a virtual company ever since Vivek Thakur and I started it back in 2008. Vivek lives in New Delhi, India. I live in San Diego, California. And our employees are everywhere in between. So, how do we keep our company together and growing a...
Most managers agree that employee engagement is huge. Or do they? Are they willing to walk away from an impressive resume because the passion is not there? Do they put their time into inspiring employees or turn it over to HR? We’re so used to seeing d...
As companies grow in size and complexity, fewer and fewer employees can put their finger on their firm’s business strategy and value proposition. Here’s what is sabotaging your best efforts to communicate to your people.
The best use of internal communications is to keep people up to date on corporate strategy and the role they play in it. Who could argue with that? Yet successfully communicating strategy to employees requires… well… having one to begin with.
What does quality have to do with engagement? You might say, well, that depends on your definitions of quality and employee engagement. However, if you know the history of the quality movement in America, you understand the deep connection between qual...
Culture is good. Culture builds pride in one’s work and brand. Pride is a great recruiter and motivator. Companies like Google, Four Seasons, and Proctor & Gamble work hard to give employees a sense of belonging and a drive to be the best in the wo...
Politics… it’s everywhere. The belligerent rhetoric coming from every talking head has split us in two warring camps. Any social gathering can become a battleground. Meghan McCain used her father’s funeral to publicly attack Donald Trump. Perhaps John...
Business forums are swimming in advice on how to change corporate culture. It’s easy to get the impression that a winning culture is a matter of top execs getting together with HR and hammering out a few values. Next, they hand off the values to Corpor...
The hospitality industry—hotels, restaurants, cruise ships, casinos—is one of the toughest places to train a customer-service professional. If you can make it there, you can make it anywhere. So, how do the best hotel chains train their employees?
To grow, a business needs satisfied customers. Lots of them. If your product works, pleasing customers isn’t rocket science. All it takes is friendly and competent service with a little extra effort. What’s so hard about that? And why do so many compan...
Most sales managers I’ve come across understand the power of employee engagement. Unfortunately, the reverse is also true. Many are feeling the devastating effects of disengagement among their troops. How do you fix disengaged salespeople?
What do engaged companies know that others forget? And what do they do that we don’t? In the most general terms, it’s the link between engagement and sales. When engaged in the right way, your company can act as a giant people magnet. Here’s how…
There’s never been a better time for big and bold HR initiatives. And while some companies are plunging in head first, others are waiting on the sidelines. What are they waiting for? Is employee engagement good for the bottom line?
A general manager’s work is easy to appreciate. Earnings and revenues are up, good. Missed your numbers, bad. CEO/CFO: the stock is up, good. Down, bad. Corporate recruiting can be easily measured in terms of filling job reqs. But what about jobs like...
Playing office politics is an ancient and complicated art. It can be as beneficial to your career as it is for pumping your ego and promoting a positive outlook on life. And when you learn to play the game, all kinds of great things can go your way...
Google is full of first-world problems. Many former employees are quick to point them out on Quora, Glassdoor, and various tech forums. But for all the sour grapes out there, Google is lucky to have these problems—and can afford to have them—but many s...
With rare exception, corporate communications aim to engage. However, you’re unlikely to succeed unless you know your employees’ “hot buttons.” But how would you know that if they don’t talk to you?
We all have "hits," the business or personal wins we brag about, put on our resumes, post on social media, and milk for acknowledgment in any way we can. We also have "misses." We file them away under "learning experiences&quot...
Can employee engagement take a load off your shoulders? Sure, it can. There are lots of ways to get people to do their part, IF you are willing to let go of yours!
How come, when we ask people for their honest opinion, sometimes we get a blank stare? The simplest reason is that they don’t know or don’t care. Before we jump to the conclusion that your silent employees are incompetent or disengaged, it would be int...
Negativity in the workplace gets a bad rap. Nobody likes a Negative Nancy and everybody loves Yelena, the Yes-Woman. But it’s important to look beneath the surface. Is the uncooperative employee playing office politics? Or is there a solid business rea...
Working together is presumably why people join a company, as opposed to striking out on their own. However, it doesn’t stop them from engaging in selfish and uncooperative behaviors once they are safely installed in their offices and cubicles.
Incompetent employees are every manager’s worst nightmare. Even one such individual can cost you your quarterly bonus. Can you imagine the pain of this being a systematic problem?