Full issue & bug tracking built right in
Track tickets, cases, bugs, help-desk requests, and customer questions in one flexible issue management system.
ASP.NET Customer Service Software
Bug & issue tracking, and customer communities.
If you're looking for easy-to-use ASP.NET customer service software, you've come to the right place. Track tickets, cases, bugs, help-desk requests, customer questions, and build lasting customer relationships.
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Your customers are important to you, naturally. You're there for them by phone but they want to be able to get answers on their own, on your website, without bothering with the phone each time. What you want is an online community where your customers can interact with each other and you, to create tighter bonds, socially.
Providing valuable resources to customers on your website is also a great way to expose them to your news and opinions through articles and blogs published in your community. These, in turn, can be exposed publicly, picked up by search engines and bring in new prospects to your site.
Everyone is kept informed through both email notifications and notifications - so your customers are not left hanging. You can create sub-communities to facilitate customers with similar needs to discuss their uses of your product together to discover new uses and benefits.
A full administration section is provided so you can manage everything you need to. Profanity filters, moderation, pruning, it's all there for you. And it's easy to use with little learning curve.
Axero is an incredibily rich social platform. It contains all of the features you need to build and retain customer relationships.
What you get
Axero ASP.NET Customer Service Software
Track bugs and issues, launch customer forums & communities, and build customer relationships.
Provide self-service & self-help
Build a knowledge base customers access 24/7 using wikis, photos, videos, and files — reducing phone and email support.
Customer communities
Create vibrant online communities where customers interact, share best practices, and help each other.
Discussion forums for customer support
Frequently asked questions become discoverable by search, increasing self-service potential over time.
File management
Upload, organize, share, and preview MS Office and Open Office documents with full search across content.
Powerful integrations and customization
Active Directory, SSO, API integrations, and deep CSS/HTML/C# customization for ASP.NET developers.
Self-help resources
Many customers prefer to find information themselves instead of having to ask you for it. Using the Axero ASP.NET customer support system, you build out a knowledge base for customers to access using wikis, photos, videos and other files. You can control who has access to it. Invite customers, prospects, partners, and anyone else you want. You can even expose some content to people who are not logged in.
Issue and case management
The Axero ASP.NET customer support system has traditional customer support covered with a complete and flexible issue management system built in. Track tickets, cases, bugs, help-desk requests, customer questions or anything else you'd like. Customers can submit their private questions to your staff and track the status of the ticket as you work on it with them. A ticket or case can be assigned to a particular member of your team — and you can also bring in additional participants to help out.
Discussion forums
Discussion forums also offer a way for customers to interact with you and other customers on commonly asked questions. Once submitted, these questions and answers become discoverable by search in the community, increasing the self-service potential. Axero provides a robust discussion forums platform including forum groups, topics, threads, and comments. Mark comments as 'the answer' to help your customer find it quick. Vote answers up or down. Tag, share, and like options are also included.
Private customer spaces
For the ultimate in social customer support, set up a private space for each of your customers. This way their whole team can interact openly and actively with your team. All the social tools of Axero are available in the space so you can work on projects in depth, detailing goals, milestones, task lists, and specifications while documenting progress. Create a genuine partnership with your customers, one that features clear communication and stronger relationships.
File management and search
Forget about shared network drives and FTP. Upload and manage your files in Axero. Word docs, Excel spreadsheets, PowerPoint presentations, PDFs, images — Axero handles them all. Full search capabilities based on the Lucene Search Engine. Axero is even smart enough to search the content inside MS Office and Open Office documents. Files and documents become collaborative with comments, liking, and ratings.
Document management and file sharing.
Automatic versioning and robust permissions are built in. Preview files and documents before downloading using the file viewer. Share them quickly and easily with others. Files and documents become collaborative with comments, liking, and ratings. Upload, organize, share, manage versions, and preview online.
Integrate with anything and everything.
Once you've connected people to each other and the information they need, the next logical step is to connect people to information and updates from your other applications as well. This might be with such simple connections as links to other systems, Active Directory integration and single sign-on (SSO). Or more sophisticated integrations that bring systems into the Axero user interface, delivering news from other websites into users activity streams, notifications, and spaces, while adding Axero's social functionality to apps from your other systems. About 85% of our customers use Active Directory integration or some sort of Single Sign-On features.
Customize and make it your own. Endless possibilities.
Axero is an ASP.NET customer service framework with incredible power and flexibility. Go far beyond changing the logo. With a basic understanding of CSS you can dramatically change the look and feel of your intranet to create a seamless interface with your other websites. It's easy to add your own snippets of content or JavaScript throughout the site. With a basic understanding of HTML, you can easily move items around on a page. With a basic understanding of C#, all limitations fall away — you can add new apps to the platform, bring in updates from other systems, or use Axero's broad range of features in new and creative ways.
Wiki pages & self-help
A complete enterprise level wiki platform. Collaborate on living documents, publish them to your knowledge base to provide self-service support.
Events & Calendars
Create and post events, meetings, happenings, and more. Invite others and collect RSVPs. Get reminders and set up recurring events.
Real-time Chat & Messaging
Instantly communicate in real-time. See who's online and open up a conversation. Bring entire groups together with group messaging.
Photo & Video Sharing
A complete photo & video sharing experience. Upload and share photos in albums. Share your own video productions or the best of the web.
Ideation
Source thoughts, opinions, and ideas from your employees, customers, and partners. Voice ideas, vote them, and bubble the best to the top.
Gamification & Engagement
Encourage community engagement. Members compete with themselves and with each other to earn points for contributing to the community.
Blogs & Articles
A complete enterprise level blogging platform. Open a channel for people to communicate and encourage the sharing of ideas and opinions.
Tech Specs
Axero is developed using the ASP.NET Framework, C#, MS AJAX, jQuery and Microsoft SQL Server with generous notations. Learn more about the technology, architecture, and security of Axero.
Development platform
Axero is more than customer service – it's an extensible ASP.NET based social business platform. Discover how you can make new tools, create useful integrations, and deliver next-generation online experiences.
Documentation & How-to's
Dig deeper into Axero and check out our vast documentation and developer how-to's. We've created these resources for ASP.NET developers in mind, so you can jump right in to solve specific problems.
What our customers have to say.
“The experience has been wonderful overall. The support team is always there when you need help, making everything feel easy and reassuring. The onboarding process is smooth and straightforward, so you can get started quickly without any hassle.”
Karan S.
Algoma University
“Axero has been a great platform to learn and use. It is user-friendly and easy to navigate. The support team has also been great and extremely helpful.”
Jamie E.
Millennium
“Axero is incredibly easy to use and the Axero team is SUPER helpful on all ends. I feel so supported by the software AND the team.”
Liz K.
Content & Business Process Manager, PSG