Axero President and Co-founder, Tim Eisenhauer, shares his insight with BizReport about free intranet software – Top 4 drawbacks in the freemium space
There is a lot to be said for freemium software, especially for small businesses. Why pay thousands of dollars for software that you may only use once or multi-layered software that only offers one tool? But, there are also drawbacks to the freemium space, and one expert offers insight into why freemium may not always be the right choice.
First, lack of customer support.
“When you install new software into your business, you’re always taking a risk. Change is hard for people. New software is annoying. And you always have that voice in the back of your head saying: will it work? Imagine that you have the free intranet software installed. Your employees are logging in, posting content, sharing files, and having conversations. All seems well. Then, while someone is uploading the sales presentation, the software gives you an error. Now what? Who do you call? When you go with free intranet software, you can’t call anyone, there is no support. None. Nada. Unless the company offering the free software also offers a support plan. And in that case, you’ll pay for the support. So, free isn’t actually free,” said Tim Eisenhauer, President, Axero Solutions.