How Algoma University centralized communication and achieved 92% employee adoption

Algoma University is a public university in Ontario, Canada, with over 200 employees across three campuses in Sault Ste. Marie, Brampton, and Timmins.

With staff spread across multiple locations, the university needed a centralized platform to streamline communication, improve document management, and support collaboration across departments.

The problem

Before Axero, Algoma University relied on a patchwork of tools for internal communication and document storage. Emails, Google Chat, and text messages were used to share updates, while documents lived across an in-house system and Google Drive. This fragmented approach made it difficult for employees to stay aligned and find the most up-to-date information.

The pain

Scattered Communication

Important updates were buried across emails, chats, and texts.

Version Confusion

Multiple versions of the same document existed across platforms.

Lost Productivity

Employees spent unnecessary time searching for information instead of focusing on their work.

These challenges slowed workflows, created confusion, and made onboarding new employees more difficult.

Why Axero?

Algoma University chose Axero for its flexibility, mobile accessibility, and highly responsive support team. Customization was a top priority, and Axero provided the ability to tailor the platform to the university’s needs while ensuring staff could easily access information from anywhere.

The solution

Axero was rolled out in stages, launching one department at a time. This phased approach allowed the team to understand department-specific needs and refine the platform along the way. Training sessions helped ensure adoption across the organization, and over time, Axero became the primary hub for internal communication, collaboration, and onboarding.

The impact

With Axero, Algoma University transformed how employees communicate and manage documents. Information is now centralized, collaboration across departments is smoother, and onboarding is faster and more consistent. Employees spend less time searching for files and more time focused on meaningful work.