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Online Knowledge Base

Online Knowledge Base

Make Your Knowledge Available Online.

Create an effective knowledge base for your customers, employees, and business partners to utilize when they have questions. Provide self-help service.

Online Knowledge Base

VALUED CUSTOMERS

Develop a Dynamic Knowledge Base with Communifire

Take your business' productivity to a new dimension with Communifire.

Have you heard complaints of confusing project specifications, poor internal communication, and a general inability to find information efficiently? If you're like most CEOs, you're plagued with a list of problems to solve and suffering from paralysis by analysis. What if there was one solution that fixed efficiency, productivity, and clarity issues in one fell swoop? Meet Communifire.

With Communifire's innovative online knowledge base management tools, making crucial information accessible from any device has never been easier. Provide better internal and external customer service while giving each team member access to essential resources, files, and documents.

Prevent project delays, confusing instructions, and miscommunication by implementing a solution designed to meet your company's changing needs and keep everyone on the same page. Between familiar social features, user-friendly navigation, and powerful organizational tools, Communifire is the platform of choice for growing businesses.

Learn how creating an knowledge base with Communifire can improve how you do business.

Benefits

  • Maintain a virtual hub of information with Wikis, web pages, and spaces
  • Keep department-only tasks within the team while encouraging interdepartmental communication
  • Reduce the amount of time and resources needed to offer support and deliver services
  • Streamline work flows and brainstorming sessions with built-in organizational tools
  • Give key members of your team instant access to critical files, documents, and spaces
  • Promote a positive, collaborative work environment regardless of a user's location

Features Overview

  • Easily collaborate and share information between employees, freelancers, community members, clients, and anyone else within Communifire's secure platform. Whether a project is short-term or long-term, working with others is fun, flexible, and enjoyable in the cloud. Use virtual work spaces to keep conversations and files organized, secure, and accessible.
  • Publish public or private Wiki pages to provide detailed information in one convenient place. Whether you'd like to illustrate an idea with images, use graphs to draw conclusions, or incorporate video content, the customization options for a Wiki online knowledge base are nearly endless. Offering ultimate flexibility, Wikis can be downloaded in PDF form for viewing at a later time.
  • Create hubs of visual knowledge within Communifire's video library. Source content from the web, YouTube, and Vimeo, or create your own video and add it to Communifire for safekeeping. Encourage viewers to rate, comment on, and Like videos while making content easily found with relevant tags.
  • Instantly access various versions of a Wiki page, document or file upload history, and comment history using Smart Search. Because all content is indexed in Communifire, a searchable online knowledge base occurs automatically as more users participate in information sharing.
  • Improve management of event, meeting, and staffing information using the platform's shared calendar. Because each event can be customized to include a description, images, video, and documents, there's no reason to arrive unprepared. Control invitations and permissions for each event, and when an event is over, details remain available via Smart Search.
  • Publish informative blogs or articles to inspire viewers to think outside-the-box, weigh-in on issues, and become part of the problem solving process. Whether using content to promote further education or provide a reprieve from a hectic day, distributing information via Communifire is instant.

What is Communifire?

Communifire is a social business platform that integrates social networking, collaboration tools and knowledge sharing into a secure online environment.

Organizations of all sizes use Communifire to increase employee engagement, accelerate business collaboration, and build customer loyalty.

Learn more