Here are 12 essential tips to create the best company knowledge base. It’s amazing what you can do when you organize your information.
Knowledge management is vital to your company’s productivity. Before selecting a solution, understand the knowledge management trends that are shaping the direction of these platforms.
I am a huge believer in solving everyday micro-challenges for the simple reason that this stuff adds up. Which is why I will answer this researcher’s call for help with everything I know about finding your work files...
Knowledge Management is a set of processes that govern the creation, distribution, and utilization of human intellect. A guide for small businesses.
Your knowledge management strategy can make or break your organization's performance. Learn how you can implement knowledge management strategies that will deliver real results.
Your staff represents your organization’s true worth. Learn how to encourage knowledge sharing in your organization.
Organizing knowledge and information has substantial benefits. If you're wondering if you should build a knowledge base for your business, this post is for you!
If your organization has an intranet, then it's important to understand how information architecture fits in, and why you should, at the least, be aware of it.
Here is a list of the ten most important features to look for in a social intranet document management system.
Wikis are the ultimate tool for streamlining intranet knowledge management. Let's take a look at the benefits, essential features, and best practices.
Even if the concept of using intranet wiki software to manage your internal knowledge base is something you haven't considered up until now, it's important to take a moment to really focus on the benefits it can have on your organization.
Implementing a document management system can impact every part of your organization. Set the paper aside and take things to the next level.
Issue tracking software is the best solution to building customer relationships and providing top-notch customer support. Here's how you can benefit ...
You may have heard the term ‘social knowledge management’ and wondered what it is, why it matters, and how it relates to the work you’re already doing. Or maybe not. Here's a 10,000 foot view ...
Intranet software adds value to your business in many ways ... including building an easily accessible, comprehensive and searchable knowledge base. Here's how.
Forward-thinking companies are increasingly adopting social knowledge management software, so that they can harness this natural trend among employees, clients, partners, management and vendors.
Your loyal, hardworking, and trusted employees can leave your company at any time ... and they're taking their valuable knowledge with them. What can you do to mitigate the risk of losing all of this valuable knowledge? Let's take a look at a few ideas.
There's no getting around the fact that the ways in which customer support is approached are changing dramatically. It's becoming increasingly more and more important to create a compelling knowledge base for your customers to find answers to their questions. But how do you go about doing so?
There’s no getting around the fact that customer support is moving in a social direction. More than has ever been seen in the past. Here are the benefits, platforms, and some implementation tips for making your customer service social.
It's safe to say that just about everyone has had a benchmark idea on their hands at least once. Whether it be a concept for a new business, a brilliant outline for a film or otherwise, ideas flow like water for many people. What often goes overlooked, however, is the fact that ideas very often follow a specific path — a lifecycle, if you will.
Let's take a look at 5 awesome reasons why you need a customer support community. Businesses need to deliver support wherever their customers are located.
Get the knowledge you need to enhance and grow your business.
Get an in-depth look at the in's and out's of business and company intranets. You'll learn what they are, different ways to use them, the common features, and the benefits your business can experience from having one.
Get a high level view of how an intranet will consolidate your company's needs into a single, secure, online hub. You'll witness how a company successfully utilizes an intranet -- and the mishaps of a company that doesn't.
Building an intranet for your company is easier than ever. With a little bit of planning and forward thinking, you can be up and running in a few days. Here's a list of best practices for a smooth implementation.
On this page you will find a collection of our most popular articles
and knowledge management resources, ranging from
information about collaboration, employee engagement, corporate
communications, ideation, information organization, and more. There
are many possible challenges you may face when you embrace
knowledge management software in your company. Use these resources to guide
you to best results possible.
The virtues of a social knowledge base have been well established by the likes of Wikipedia. Their approaches and methods made comfortable by how people understand and interact with those public resources of consolidated information. The social aspect of the wiki and other social tools allows a broad range of expertise to be consolidated into a single resource. Broad engagement is encouraged and rewarded socially, independent of company hierarchy and silos. And the information gathered becomes easily accessible for future "generations" to build upon and update over time, effortlessly.
The social knowledge base also provides its own mechanism for prioritizing and organizing information. When new employees ask questions these are viewed and answered by "old hands" who have the insight and knowledge (of great value to an organization) locked in their brains. By answering this question directly or launching a wiki they expand on the resources that other new employees can call upon without having to ask again. And answers to questions build out the knowledge base where it makes sense to people to look for it, the same space where someone thought to ask the question and others will think to look for it later.
Learn more about Communifire Knowledge Management Software
Help departments work beautifully - no matter where they are - with an intranet that does more than just store old HR docs. See what is truly possible with Communifire's modern, flexible intranet solution.
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