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Social Knowledge Base Software

Knowledge Base Software

Document, share, and socialize the knowledge in your organization.

If you're looking for easy-to-use social knowledge management software, then you've come to the right place.

Starting at $49 / month for 10 users.

VALUED CUSTOMERS

Knowledge Management Software

Build a living library of helpful documents, instructional materials, and self-help information. Communifire makes it easy for you to organize and share your company’s knowledge and assets across departments and with customers and partners.

Knowledge is your company's biggest asset, but it's only valuable when it's accessible and able to be reused. You need a way to document knowledge, make it available, and keep it organized. That's a given. But what if you could have this, and more?

Imagine a new kind of knowledge management software, one that's social, easy-to-use, keeps everything organized, and puts information at your fingertips when you need it most.

Communifire is a social knowledge management software platform that helps you build knowledge socially, organize it in a way that makes sense to you, and make it available to employees and customers. 

"Communifire streamlined the administration and organization of our internal and external knowledge base. What's cool is that the search feature not only searches the knowledge base, it searches conversations too, making it easy to find helpful information. We love it and use Communifire on a daily basis!"
Neelmony Pannu
Senior Consultant, Department of IT, Government of India
Communifire Helps Your Business:

Provide Self-Service Support

Reduce phone and email support, because your customers can help themselves by searching or browsing information online. 24 hours a day, 7 days a week. Eliminate repetitive questions by directing your customers to your online knowldege base.

Document Knowledge Collaboratively

Work together to create helpful content with easy-to-use publishing tools like wiki pages, blogs, and articles. Comment on each others work, share files and documents, and increase the effectiveness of your organization's knowledge. 

Build Knowledge Organically

Rapidly build knowledge by being reactive, by responding to questions and engaging in discussions. Solutions can be marked as an answer, tagged, and rated. The more interaction, the better your knowledge base gets over time.   

Search & Find Information Quickly

Now you can find information fast, because Communifire helps you organize content and conversations together, in context.  

Get Started Quickly & Easily

Communifire is easy to implement and simple to use. You can get up and running in a few minutes. It's designed to be super user friendly, so there's virtually no learning curve.

Here's What Makes Us Different

You have a few choices in this space. Naturally, we think you should choose ours. Here's why.

All-in-one Software

Communifire combines collaboration, communication, and knowledge sharing tools into one unified platform, in one secure location. Why do you need five different accounts with five different companies when you can have it all integrated and working together?

More Power & Flexibility

Communifire is one of the only social knowledge base software platforms built on a flexible architecture. This means that you can use it right out-of-the-box and be successful. And when your company grows, you can customize it to fit your needs, because Communifire grows with you.

Better Support & Service

We'll help you set it up, customize it, and get up and running. Everyone at Axero is part of our customer support team and considers pleasing customers as the most integral part of their job description. Our success is tied directly to your success, so it's our job to meet your expectations.

SaaS or On-Premise

We'll host it and run it on our servers for you, removing the hassle of managing the hardware, updates, and security. But if you'd rather host it yourself, you can.

Your Style, Your Brand

Customize the look and feel of your site by uploading a logo and updating a few settings. For advanced control, you can include your own CSS styles and HTML layouts.

One Place for Managing Your Organization's Knowledge.

Now your knowledge can flow freely throughout your organization, because Communifire knowledge management software makes it easy to organize and find what you need. Seamlessly share and access information across teams and departments.

Build customer loyalty by providing them 24/7 instant access to a powerful help desk and easy-to-use knowledge base.

Communifire transforms old fashioned knowledge management into a social knowledge sharing, communication, and collaboration platform, ready to meet the needs of your business.   

FEATURES

Content Management,
Publishing & Collaboration

Tools for Sharing Knowledge and Working Together.

Publish, share, and collaborate on content like never before. Make better decisions by centralizing your company's knowledge, because with Communifire, everything is organized in context and easy to find when you need it. Give your employees the power to innovate and improve productivity, accelerate their own engagement in projects, and encourage meaningful contributions.

Discover more about content & collaboration

Intranet Content Management Software

Wiki's

Share knowledge and best practices internally with employees and externally with customers.

From public knowledge base sites like Wikipedia, you see the potential of wikis to document knowledge. In Communifire people use them to document what they know quickly and easily. Build and share collective knowledge and best practices. Use this flexible online document to collaborate, share ideas, plan projects, create a knowledge base, and much more. Attach files and embed videos and photos to paint the whole picture. Extend the conversation into the comments to get the whole team on board, providing feedback and insight that enhances the quality of your work. Each time you edit a wiki page a new version is saved, so you can view the history of the document, compare versions, and roll-back if you need to. Use the search feature to quickly find what you're looking for or browse wiki pages using the dynamic file tree. You can even take wiki pages with you, just click the download button and Communifire will automatically generate a PDF that you can share. 

Wiki Software

File & Document Management

Sharing and Storage Made Smart.

Communifire makes old fashioned document management modern. Files and documents become collaborative with comments, like and follow buttons, and rating controls. Upload and share them with others quickly and easily. Drag-and-drop them from your desktop or use the built-in content browsers. View the upload history of each file, with features to roll-back to previous versions if you need. Set fine-grained permissions on individual folders and choose who can view, upload, edit, and delete them, so things are always organized for you. Preview entire documents in your web browser before downloading by using the advanced file viewer.

Intranet Document Management Software

Discussion Forums

Spark Up a Conversation. Ask Questions, Get Answers.

Communifire enables you to build the best knowledge by being reactive -- by responding to questions and engaging in discussions. Forums, the heart of old school online communities, still have a value and purpose for collaboration today. Engage your employees and customers in an open discussion about a question or topic. Mark a thread on a post as an answer to the question, highlighting it as part of your searchable knowledge base for future reference.

Intranet Forums Software

Smart Search

Work smarter and give people the information they need with a searchable, centralized knowledge base.

Once your information is in Communifire, whether in wikis, discussions, documents, or anywhere else, your knowledge base pays off over and over again, because everything is just a click away. The search remembers everything, so you don't have to. It's super smart, because it knows what you're allowed to find and helps you find it, instantly. It automatically indexes all of the content you publish, including wall posts, comments, and the contents of any PDF, Microsoft Office & Open Office documents. Use the extensive filter to target your search by space and location, by content type, and tags. You can even create your own search filters by using managed tags. Communifire's search is powered by the extremely rich, flexible, and powerful Lucene full-text search toolkit, which can index practically any type of text document and retrieve it for you in milliseconds.

Social Intranet Search Software

Ideation

Capture ideas and take them from concept to reality.

Source thoughts, opinions, and ideas from your employees, customers, and partners. Give them a platform to voice their ideas, vote on them, and have the most important ideas bubble to the top. Ideas are made social with commenting and like buttons. There are many different collaborative tools to help you discuss ideas and build consensus. Wikis. Forums. Polls. Ideas. Blogs. And everyone can comment on everything. Add in like buttons and ratings and everyone becomes involved in making things happen and getting things done.

Intranet Ideation Software
Tags & hashtags

Tags & #hashtags

Organize your content in context.

You can let Communifire organize your content for you, or you can give it a hand by utilizing the powerful custom Tag Manager.

All of the content in Communifire, from blogs and wikis to photos and discussions, can be tagged with keywords. You can also add tags to comments and wall posts using the #hashtag.

Tags give your content and conversations context, and makes everything easier to find when searching, while at the same time, connecting you to similar information on the same topic.

Communifire knows what you're thinking as you type, it suggests popular tags for your content ... and you can even create your own Managed Tag Groups, too.

Comments

Spark conversations & feedback.

You can comment on just about everything, from blog posts and wikis to status updates, videos, and even other comments.

Open up discussions and make content more engaging, improve documents, and converse with anyone about anything.

Quite often, the most valuable feedback and knowledge building happens in your comments. That's why we designed them to be easily searched when you need to find them later.

Commenting Software
Sort Best Content

Best Content

Crowdsource & discover the best knowledge.

Surface the latest, the best, the most popular, or most discussed content to the top.

Now you can focus in on the best of the best.  Sort knowledge and answers by category, sub-category, date, and tags. It's easy to drill down to what you need. And as more people review the content, the better it gets.

You can browse the different content types by Most Recent, Most Viewed, Highest Rated, and Most Commented.

It's a quick way to get to the information that is resonating within your community, applying the wisdom of your people to make sense of all the content.

Like Buttons

Give kudos & get praise.

They're just about everywhere you'd expect them to be.

They allow you to give positive feedback to others about content and conversations they create.

When someone likes something, the owner of the content or comment will be notified. It also shows up in the Activity Ticker, providing yet another way for you to discover trending content and popular conversations.

Like Buttons
Rating Controls

Rating Controls

Bubble the best to the top.

Cut through the clutter and let people vote on the best content.

Communifire provides an intuitive and easy-to-use interface to rate content, allowing you to bubble the best content to the top, making it easy to find valuable resources, information, and knowledge.

All Your People. All Together.

Everyone is always on the same page.

Since Communifire keeps everything organized, everyone gets the access and updates they need to do their jobs. They get updates from their spaces in their personal Activity Stream and Notifications. It brings everything they care about directly to them. So no matter where your people are located, you always have one unified knowledge management and collaboration space.

Social Development & Integrations
Social Development & Integrations

Easy Integration with
Anything and Everything.

Now you have unlimited possibilities.

Communifire is incredibly friendly to all sorts of different integrations. There's really no limits.

About 85% of our customers use Active Directory integration or some sort of Single Sign-On features. Use the built in Open API and the powerful REST layer to push news and content into your Activity Streams and Notifications or pull data from Communifire into your own existing systems.

And since Communifire is also a social development platform, you can even add social features and its advanced ASP.NET custom controls directly inside your own software platforms. If you can imagine it, it's likely you can do it too.

Why Communifire?

  • Many Use Case Scenarios
    Whether you are a small business or a large enterprise, you get a single, integrated platform for multiple solutions.
  • You Get Customizable Security
    Built with security in mind, Communifire uses the most modern technologies to keep your business data safe.
  • Apply Your Own Style & Brand
    From branding and customization, to integrating with your existing systems, you can make it truly unique.
  • It Adapts to How You Work
    Your business is unique. Communifire is designed to be flexible, you have full control over how it works for you.
  •  Easy to Learn, Easy to Use
    Communifire doesn't require lots of training -- because it was designed with concepts you are already familiar with.
  • Bring Your Own Device
    Communifire gives you an exceptionally fluid interface that adapts automatically based on the device you are using.

What our customers have to say.

Hear from more customers  

"The Communifire product is a stellar solution. I really wanted to thank you for everything you have done for us and the team here at OpenText."

Carlos Oliveira

Senior Director, OpenText

"Before Communifire, it was next to impossible for us to assemble people to work on projects. Now it takes seconds to build a team, and we get to focus on actual work. For us it was a game changer."

Neelmony Pannu

Senior Consultant, Department of IT, Government of India

"Communifire powers our intranet, our public facing website, and our blog. Super easy to use ... and with every release it gets better and better - and that's really cool."

John Fike

Founder, WheatgrassLove.com

Social Knowledge Base Software

Try Communifire for Free for 14 days.

Prices start at just $49/month. View the full price list.

Instant access. Unlimited use. No obligation. Cancel at any time.