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Communifire makes it easier than ever to help your customers help themselves. Nothing slips through the cracks and everyone stays on the same page. Happy customers, happy you.
Create a community for your customers where they can serve themselves with a library of wiki documents, photos, videos, and other files. Open up a discussion so they can help each other find answers to common questions. Turn on case management so they can submit private questions and issues to your support team.
Create the happiest customers on the planet. Provide the enterprise-level support your customers expect. Communifire has everything you need to build lasting customer relationships.
Communifire simplifies your support team's workflow with meaningful organization and streamlined systems for answering questions.
Forums, the heart of old school online communities, still have a value and purpose for collaboration in today's social collaboration.
With Communifire it's simple to stay organized. Create individual support spaces to organize your support around topics, customers, or products.
Your customers help themselves by searching or browsing an available public portal. Give them a quick path to the answers they need, when they need them.
Deflect costly, repetitive questions. Your support becomes more efficient. Nothing slips through the cracks. Everything's organized and much easier to find.
Communifire delivers a support experience that's simple, intuitive, and engaging for your customers and employees. It provides a solid foundation for managing the platform with ease and efficiency.
Communifire includes a complete online ticketing & case management system. It saves you time and reduces phone call volume. Your customers submit tickets, track their status, and interact with your support team directly. With more detail than is typically possible over the phone. When a ticket is created or updated, everyone that's involved is notified immediately. Your response can be quick and thorough.
Create private spaces for your special clients, business partners, and privileged customers. Open up a greater depth of interaction with your customers. Bring your team and their team together to share files, communicate, and collaborate. Everything related to your customer is available in one place. All of the collaboration tools in Communifire are at your fingertips. Everything is secure from other members of your community. And everyone can communicate and make faster, more informed decisions.
Create vibrant communities where your customers interact with each other. Experts are easy to find. Questions get answered faster. You will reduce support costs by empowering customers to share their knowledge and expertise. Create lasting connections and relationships when customers answer each others' questions. Build loyalty and increase customer satisfaction.
Make your most-requested content available 24 / 7. Upload your user manuals and guides. Publish how-to photos and videos. And create helpful content directly from your browser. Everything becomes social and available. Make it public or put it behind a login. It's up to you. Once it's available, it's discoverable by searching. So anyone can find answers. Whenever. Wherever. In no time.
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Communifire is a social business platform that combines the best features of social networking, collaboration, content publishing, and community building tools you need. Used internally, it connects employees, key customers and partners to pursue shared goals. Used to build an online community, it puts the emphasis on working together, not just meeting socially.